Question 1

Interpersonal communications is only successful if

Accepted Answer

A)  feedback has been received 
B)  the message is decoded 
C)  there is no noise present 
D)  a computer is used 
A)  feedback has been received 
B)  the message is decoded 
C)  there is no noise present 
D)  a computer is used A

Question 2

The first step to active learning is

Accepted Answer

A)  listening 
B)  feedback 
C)  writing 
D)  talking 
A)  listening 
B)  feedback 
C)  writing 
D)  talking A

Question 3

Define the term communications.

Accepted Answer

The exchange of information and the transfer of meaning

Question 4

Describe three ways to overcome communication barriers.

Accepted Answer

Use feedback, active

Question 5

Emotions are typically conveyed by

Accepted Answer

A)  verbal communications 
B)  Face -to -face communications 
C)  body language 
D)  electronic communications 
A)  verbal communications 
B)  Face -to -face communications 
C)  body language 
D)  electronic communications

Question 6

Explain the positive and negative aspects of the "grapevine" as a communications tool.

Accepted Answer

The grapevine is an

Question 7

Forms of communication networks are

Accepted Answer

A)  dependent on the type & style 
B)  slow, moderate, and fast 
C)  computer, phone, and cell 
D)  chain, wheel, and all -channel 
A)  dependent on the type & style 
B)  slow, moderate, and fast 
C)  computer, phone, and cell 
D)  chain, wheel, and all -channel

Question 8

Managerial communication includes

Accepted Answer

A)  organizational 
B)  managers to CEOs 
C)  computer to computer 
D)  managers to manager 
A)  organizational 
B)  managers to CEOs 
C)  computer to computer 
D)  managers to manager

Question 9

Trends in communication and decision -making include

Accepted Answer

A)  an improved "grapevine" 
B)  improving technology in communication 
C)  better record keeping systems 
D)  sharing profits 
E)  better trained and experienced employees 
A)  an improved "grapevine" 
B)  improving technology in communication 
C)  better record keeping systems 
D)  sharing profits 
E)  better trained and experienced employees

Question 10

The first criteria for making a decision is

Accepted Answer

A)  it must be rational 
B)  information 
C)  intelligence 
D)  intuition 
A)  it must be rational 
B)  information 
C)  intelligence 
D)  intuition

Question 11

Explain the use of body language in the communications process.

Accepted Answer

Body language is facial expres

Question 12

How can feedback be used to help eliminate misunderstandings and inaccuracies regarding the message being conveyed?

Accepted Answer

Feedback will elimin

Question 13

The ________ style entails having a low tolerance for ambiguity as well as being a rational thinker.

Accepted Answer

A)  directive 
B)  conceptual 
C)  behavioral 
D)  analytical 
A)  directive 
B)  conceptual 
C)  behavioral 
D)  analytical

Question 14

Semantics is

Accepted Answer

A)  meaning of words 
B)  nonverbal communications 
C)  rational 
D)  active communications 
A)  meaning of words 
B)  nonverbal communications 
C)  rational 
D)  active communications

Question 15

The largest part of a message in communicating interpersonally is seen in

Accepted Answer

A)  paying attention 
B)  the response 
C)  Gestures, facial expressions, postures, and clothing 
D)  face -to -face conversation 
E)  Communicating the message to someone else 
A)  paying attention 
B)  the response 
C)  Gestures, facial expressions, postures, and clothing 
D)  face -to -face conversation 
E)  Communicating the message to someone else

Question 16

In overcoming barriers in good communication, one must

Accepted Answer

A)  use feedback 
B)  understand the language 
C)  not do two things at once 
D)  not interrupt 
E)  have a good self -image 
A)  use feedback 
B)  understand the language 
C)  not do two things at once 
D)  not interrupt 
E)  have a good self -image

Question 17

The MSS has two elements, which are the

Accepted Answer

A)  sales and face -to -face communication 
B)  corporate financial systems 
C)  criteria and development 
D)  internal and external communication 
E)  the MIS and DSS 
A)  sales and face -to -face communication 
B)  corporate financial systems 
C)  criteria and development 
D)  internal and external communication 
E)  the MIS and DSS

Question 18

A non -programmed decision is

Accepted Answer

A)  an alternative choice 
B)  easier to decide 
C)  an unusual circumstance 
D)  clearly structured problem 
E)  a recurring problem 
A)  an alternative choice 
B)  easier to decide 
C)  an unusual circumstance 
D)  clearly structured problem 
E)  a recurring problem

Question 19

Communication is defined as

Accepted Answer

A)  an exchange of information and meaning 
B)  understanding others 
C)  listening to someone 
D)  speaking to someone 
A)  an exchange of information and meaning 
B)  understanding others 
C)  listening to someone 
D)  speaking to someone

Question 20

Explain the difference between formal and informal communications.

Accepted Answer

With formal communication the subject ma

Interpersonal communications is only successful if

The first step to active learning is

Define the term communications.

Describe three ways to overcome communication barriers.

Emotions are typically conveyed by

Explain the positive and negative aspects of the "grapevine" as a communications tool.

Forms of communication networks are

Managerial communication includes

Trends in communication and decision -making include

The first criteria for making a decision is

Explain the use of body language in the communications process.

How can feedback be used to help eliminate misunderstandings and inaccuracies regarding the message being conveyed?

The ________ style entails having a low tolerance for ambiguity as well as being a rational thinker.

Semantics is

The largest part of a message in communicating interpersonally is seen in

In overcoming barriers in good communication, one must

The MSS has two elements, which are the

A non -programmed decision is

Communication is defined as

Explain the difference between formal and informal communications.

Introducing Hospitality

The Hotel Business

Rooms Division

Food and Beverage

Beverages

The Restaurant Business

Restaurant Management

Managed Services

Tourism

Recreation, Attractions, and Clubs

Gaming Entertainment

Meetings, Conventions, Expositions

Special Events

Leadership and Management

Planning

Organizing

Control

Filters

Exam 17: Communication and Decision Making

Interpersonal communications is only successful if

The first step to active learning is

Define the term communications.

Describe three ways to overcome communication barriers.

Emotions are typically conveyed by

Explain the positive and negative aspects of the "grapevine" as a communications tool.

Forms of communication networks are

Managerial communication includes

Trends in communication and decision -making include

The first criteria for making a decision is

Explain the use of body language in the communications process.

How can feedback be used to help eliminate misunderstandings and inaccuracies regarding the message being conveyed?

The ________ style entails having a low tolerance for ambiguity as well as being a rational thinker.

Semantics is

The largest part of a message in communicating interpersonally is seen in

In overcoming barriers in good communication, one must

The MSS has two elements, which are the

A non -programmed decision is

Communication is defined as

Explain the difference between formal and informal communications.

Introducing Hospitality

The Hotel Business

Rooms Division

Food and Beverage

Beverages

The Restaurant Business

Restaurant Management

Managed Services

Tourism

Recreation, Attractions, and Clubs

Gaming Entertainment

Meetings, Conventions, Expositions

Special Events

Leadership and Management

Planning

Organizing

Control

Filters