A) A souvenir purchased as a gift B) Something the guest uses but does not possess C) assets of the business D) physical property A) A souvenir purchased as a gift B) Something the guest uses but does not possess C) assets of the business D) physical property

A) profit B) guest's needs C) error prevention D) error detection A) profit B) guest's needs C) error prevention D) error detection

A) a process that eliminates the need for management B) allowing all employees to make any decision they want C) delegated to management only D) a feeling of partnership in which employees feel responsible for their jobs and have a stake in the organization's success A) a process that eliminates the need for management B) allowing all employees to make any decision they want C) delegated to management only D) a feeling of partnership in which employees feel responsible for their jobs and have a stake in the organization's success

Exam 1: Introducing Hospitality

You are being interviewed for an entry -level management position with a cruise line. Generate a list of five questions that you think would best allow you to portray yourself as the perfect candidate for the job.

Free

(Essay)

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(85)

Question 1

Correct Answer:

Verified

The common answers here will center around the proverbial "What are your strengths and weaknesses?" and "What makes you the best candidate for the job?" Encourage students to ask more open -ended questions that allow them the flexibility to showcase those strengths and minimize the weaknesses.

Since its introduction, the pineapple has been internationally recognized as

Free

(Multiple Choice)

4.9/5

(78)

Question 2

Correct Answer:

Verified

Inseparability refers to

Free

(Multiple Choice)

4.9/5

(76)

Question 3

Correct Answer:

Verified

The concept of protecting the natural resources of the planet while achieving corporate profitability

(Multiple Choice)

4.7/5

(73)

Question 4

You are the owner of a new hotel chain. Outline the corporate culture you hope to create for your employees. Give examples.

(Essay)

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(72)

Question 5

Internal customers are

(Multiple Choice)

4.9/5

(70)

Question 6

Which of the following would NOT be a moment of truth?

(Multiple Choice)

4.9/5

(90)

Question 7

The central focus in hospitality is

(Multiple Choice)

4.9/5

(84)

Question 8

Discuss the pros and cons of an internship program, a job -shadowing program, and a mentoring program. Which do you think is most effective and why?

(Essay)

4.9/5

(94)

Question 9

Intangible means

(Multiple Choice)

4.8/5

(80)

Question 10

Guest calls for reservations and a guest welcome are both examples of what?

(Multiple Choice)

4.9/5

(71)

Question 11

You are a service leader for a national airline preparing to leave on a transcontinental flight from Atlanta to Los Angeles. List the "moments of truth" your customer will encounter from the time they arrive at the terminal to the time they land in LA.

(Essay)

4.9/5

(78)

Question 12

One of the most important in -room amenities that enables guest satisfaction is

(Multiple Choice)

4.8/5

(76)

Question 13

Each of the following is a characteristic of the Hospitality Industry EXCEPT:

(Multiple Choice)

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Question 14

Compare and contrast your ideal weekly work schedule with that of a typical manager in the hospitality field. Where are the main differences and how does the hospitality industry justify the differences.

(Essay)

4.9/5

(81)

Question 15

TQM focuses on

(Multiple Choice)

4.8/5

(78)

Question 16

Empowerment is

(Multiple Choice)

4.9/5

(84)

Question 17

Using the four facets of the hospitality industry (travel, lodging, foodservice, and recreation), differentiate between the method of service offered to customers. Use specific examples.

(Essay)

4.9/5

(77)

Question 18

Anyone who receives or benefits from the output of someone's work is

(Multiple Choice)

4.7/5

(79)

Question 19

Quality guest service requires that we

(Multiple Choice)

4.8/5

(84)

Question 20

Showing 1 - 20 of 24

You are being interviewed for an entry -level management position with a cruise line. Generate a list of five questions that you think would best allow you to portray yourself as the perfect candidate for the job.

Since its introduction, the pineapple has been internationally recognized as

Inseparability refers to

The concept of protecting the natural resources of the planet while achieving corporate profitability

You are the owner of a new hotel chain. Outline the corporate culture you hope to create for your employees. Give examples.

Internal customers are

Which of the following would NOT be a moment of truth?

The central focus in hospitality is

Discuss the pros and cons of an internship program, a job -shadowing program, and a mentoring program. Which do you think is most effective and why?

Intangible means

Guest calls for reservations and a guest welcome are both examples of what?

You are a service leader for a national airline preparing to leave on a transcontinental flight from Atlanta to Los Angeles. List the "moments of truth" your customer will encounter from the time they arrive at the terminal to the time they land in LA.

One of the most important in -room amenities that enables guest satisfaction is

Each of the following is a characteristic of the Hospitality Industry EXCEPT:

Compare and contrast your ideal weekly work schedule with that of a typical manager in the hospitality field. Where are the main differences and how does the hospitality industry justify the differences.

TQM focuses on

Empowerment is

Using the four facets of the hospitality industry (travel, lodging, foodservice, and recreation), differentiate between the method of service offered to customers. Use specific examples.

Anyone who receives or benefits from the output of someone's work is

Quality guest service requires that we

The Hotel Business

Rooms Division

Food and Beverage

Beverages

The Restaurant Business

Restaurant Management

Managed Services

Tourism

Recreation, Attractions, and Clubs

Gaming Entertainment

Meetings, Conventions, Expositions

Special Events

Leadership and Management

Planning

Organizing

Communication and Decision Making

Control

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