Question 1

Describe the relationship between job enlargement and job enrichment. How do they differ and how are they similar?

Accepted Answer

Job enlargement increases the scope of the associates' work. Today, hospitality management professionals have more work and responsibilities than ever before. Job enrichment adds some planning and evaluating responsibilities to a position. It gives associates greater control over their work by allowing them to assume some tasks typically done by their supervisors

Question 2

When an associate has the authority to solve problems without the intervention of a manager, this is

Accepted Answer

A)  authority 
B)  span of control 
C)  responsibility 
D)  empowerment 
E)  chain of command 
A)  authority 
B)  span of control 
C)  responsibility 
D)  empowerment 
E)  chain of command D

Question 3

The simplest form of departmentalization is by

Accepted Answer

A)  territory 
B)  function 
C)  guest 
D)  product 
A)  territory 
B)  function 
C)  guest 
D)  product B

Question 4

The ________ seeks to eliminate the chain of command, to have appropriate spans of control, and to replace departments with empowered teams.

Accepted Answer

A)  Boundaryless organizations 
B)  Informal structures 
C)  Work team structures 
D)  Project structures 
A)  Boundaryless organizations 
B)  Informal structures 
C)  Work team structures 
D)  Project structures

Question 5

The ________ begins at the top of the organization with the board of directors selecting a
President or CEO.

Accepted Answer

A)  chain of command 
B)  power 
C)  organizational chart 
D)  control 
A)  chain of command 
B)  power 
C)  organizational chart 
D)  control

Question 6

What is the term when an organization departmentalizes by brand?

Accepted Answer

A)  Function 
B)  Product 
C)  Territory 
D)  Guest 
A)  Function 
B)  Product 
C)  Territory 
D)  Guest

Question 7

Discuss how structure is important to an organization.

Accepted Answer

An organizational structure is

Question 8

Discuss the importance of contingency factors.

Accepted Answer

Contingency factors

Question 9

When authority is delegated, so should commensurate

Accepted Answer

A)  training 
B)  responsibility 
C)  command 
D)  liability 
A)  training 
B)  responsibility 
C)  command 
D)  liability

Question 10

________ are assigned a goal, and the team plans, organizes, leads, and controls to achieve the goal.

Accepted Answer

A)  Self -managed work teams 
B)  Independent 
C)  Integrated work teams 
D)  Empowered 
A)  Self -managed work teams 
B)  Independent 
C)  Integrated work teams 
D)  Empowered

Question 11

Once jobs have been divided up by work specialization, they have to be grouped back together so that the common tasks can be coordinated. This is called

Accepted Answer

A)  structure 
B)  organizational control 
C)  departmentalization 
D)  job enrichment 
A)  structure 
B)  organizational control 
C)  departmentalization 
D)  job enrichment

Question 12

This type of structure can implement strategies that will improve guest satisfaction or reduce costs by finding quicker or better ways of doing something.

Accepted Answer

A)  Project structure 
B)  Integrated work teams 
C)  Independent business unit 
D)  Work team structure 
A)  Project structure 
B)  Integrated work teams 
C)  Independent business unit 
D)  Work team structure

Question 13

Describe the four forms of departmentalization and give an example of each.

Accepted Answer

The simplest form of departmentalization

Question 14

This type of organization is not defined by, or limited to, the horizontal, vertical, or external boundaries imposed by a predefined structure.

Accepted Answer

A)  Boundaryless organizations 
B)  Work team structures 
C)  Independent business unit 
D)  Informal structure 
A)  Boundaryless organizations 
B)  Work team structures 
C)  Independent business unit 
D)  Informal structure

Question 15

Explain the concept of group dynamics.

Accepted Answer

Group Dynamics includes variab

Question 16

A "what -if" scenario in the hospitality industry refers to

Accepted Answer

A)  semi -structured 
B)  organizational structure 
C)  unstructured 
D)  forecasting 
E)  contingency factor 
A)  semi -structured 
B)  organizational structure 
C)  unstructured 
D)  forecasting 
E)  contingency factor

Question 17

How many associates can one manager supervise? Explain your answer.

Accepted Answer

The answer used to be between 8 and 12.

Question 18

What provides the total framework by which job tasks are divided, grouped, and coordinated?

Accepted Answer

A)  organizational structure 
B)  project structure 
C)  span of control 
D)  job rotation 
A)  organizational structure 
B)  project structure 
C)  span of control 
D)  job rotation

Question 19

This adds some planning and evaluating responsibilities to a position. It gives associates greater control over their work by allowing them to assume some tasks typically done by their supervisors.

Accepted Answer

A)  job enlargement 
B)  empowerment 
C)  job rotation 
D)  job enrichment 
A)  job enlargement 
B)  empowerment 
C)  job rotation 
D)  job enrichment

Question 20

Some organizations make most of the decisions at the corporate level and inform unit manager. This is

Accepted Answer

A)  chain of command 
B)  empowerment 
C)  decentralization 
D)  centralization 
E)  responsibility 
A)  chain of command 
B)  empowerment 
C)  decentralization 
D)  centralization 
E)  responsibility

Describe the relationship between job enlargement and job enrichment. How do they differ and how are they similar?

When an associate has the authority to solve problems without the intervention of a manager, this is

The simplest form of departmentalization is by

The ________ seeks to eliminate the chain of command, to have appropriate spans of control, and to replace departments with empowered teams.

The ________ begins at the top of the organization with the board of directors selecting a President or CEO.

What is the term when an organization departmentalizes by brand?

Discuss how structure is important to an organization.

Discuss the importance of contingency factors.

When authority is delegated, so should commensurate

________ are assigned a goal, and the team plans, organizes, leads, and controls to achieve the goal.

Once jobs have been divided up by work specialization, they have to be grouped back together so that the common tasks can be coordinated. This is called

This type of structure can implement strategies that will improve guest satisfaction or reduce costs by finding quicker or better ways of doing something.

Describe the four forms of departmentalization and give an example of each.

This type of organization is not defined by, or limited to, the horizontal, vertical, or external boundaries imposed by a predefined structure.

Explain the concept of group dynamics.

A "what -if" scenario in the hospitality industry refers to

How many associates can one manager supervise? Explain your answer.

What provides the total framework by which job tasks are divided, grouped, and coordinated?

This adds some planning and evaluating responsibilities to a position. It gives associates greater control over their work by allowing them to assume some tasks typically done by their supervisors.

Some organizations make most of the decisions at the corporate level and inform unit manager. This is

Introducing Hospitality

The Hotel Business

Rooms Division

Food and Beverage

Beverages

The Restaurant Business

Restaurant Management

Managed Services

Tourism

Recreation, Attractions, and Clubs

Gaming Entertainment

Meetings, Conventions, Expositions

Special Events

Leadership and Management

Planning

Communication and Decision Making

Control

Filters

Exam 16: Organizing

Describe the relationship between job enlargement and job enrichment. How do they differ and how are they similar?

When an associate has the authority to solve problems without the intervention of a manager, this is

The simplest form of departmentalization is by

The ________ seeks to eliminate the chain of command, to have appropriate spans of control, and to replace departments with empowered teams.

The ________ begins at the top of the organization with the board of directors selecting a President or CEO.

What is the term when an organization departmentalizes by brand?

Discuss how structure is important to an organization.

Discuss the importance of contingency factors.

When authority is delegated, so should commensurate

________ are assigned a goal, and the team plans, organizes, leads, and controls to achieve the goal.

Once jobs have been divided up by work specialization, they have to be grouped back together so that the common tasks can be coordinated. This is called

This type of structure can implement strategies that will improve guest satisfaction or reduce costs by finding quicker or better ways of doing something.

Describe the four forms of departmentalization and give an example of each.

This type of organization is not defined by, or limited to, the horizontal, vertical, or external boundaries imposed by a predefined structure.

Explain the concept of group dynamics.

A "what -if" scenario in the hospitality industry refers to

How many associates can one manager supervise? Explain your answer.

What provides the total framework by which job tasks are divided, grouped, and coordinated?

This adds some planning and evaluating responsibilities to a position. It gives associates greater control over their work by allowing them to assume some tasks typically done by their supervisors.

Some organizations make most of the decisions at the corporate level and inform unit manager. This is

Introducing Hospitality

The Hotel Business

Rooms Division

Food and Beverage

Beverages

The Restaurant Business

Restaurant Management

Managed Services

Tourism

Recreation, Attractions, and Clubs

Gaming Entertainment

Meetings, Conventions, Expositions

Special Events

Leadership and Management

Planning

Communication and Decision Making

Control

Filters