Exam 14: Leadership and Management

A manager that starts their career on the front line and works their way up must have the ________ skills they acquired along the way.

Leadership can be identified as

Management is simply what managers do to

List the five main approaches to being a leader rather than a manager.

The difference between leadership and management is that

Managers with ________ skills have the ability to communicate with a wide range of employees.

Setting standards and comparing actual performance to the standard is known as

Management is defined as

Which of the following is NOT an identifiable practice common to leaders?

Some of the important characteristics for good leadership are

Keeping morale high and managing conflict is part of the function.

________ are responsible for short term planning.

Great leaders

Of the three management skill areas (technical, human and conceptual) which is the most important and why?

Leaders possess a mental and physical intensity that causes them to be assertive by showing

________ manages the work of line employees.

Discuss a situation where you will be in a position to justify your decisions and satisfy the demands of guests, employees, the owners (stakeholders), and the community. How do you balance each of these groups?

One of the first questions a leader asks is usually

Decision making, communicating and controlling are key functions of a

The three management skill areas are