Question 1

Room occupancy percentage or ROP is

Accepted Answer

A)  total rooms available divided by number of rooms sold 
B)  room cost divided by room sales 
C)  total rooms occupied divided by total available rooms 
D)  room revenue divided by number of rooms sold 
A)  total rooms available divided by number of rooms sold 
B)  room cost divided by room sales 
C)  total rooms occupied divided by total available rooms 
D)  room revenue divided by number of rooms sold C

Question 2

Keying locks, guest and employee identification and ADA compliance falls under

Accepted Answer

A)  front desk 
B)  security and loss prevention 
C)  housekeeping 
D)  engineering 
A)  front desk 
B)  security and loss prevention 
C)  housekeeping 
D)  engineering B

Question 3

The basic functions of the front office include all of the following EXCEPT:

Accepted Answer

A)  reviewing previous nights ADR and occupancy 
B)  maintaining sales and catering records 
C)  reviewing arrivals and departures 
D)  staffing and scheduling 
A)  reviewing previous nights ADR and occupancy 
B)  maintaining sales and catering records 
C)  reviewing arrivals and departures 
D)  staffing and scheduling B

Question 4

Rack rate is

Accepted Answer

A)  discounted room rates 
B)  revenue management 
C)  the highest published room rate 
D)  the price a room is sold for 
A)  discounted room rates 
B)  revenue management 
C)  the highest published room rate 
D)  the price a room is sold for

Question 5

The person at a desk in the lobby of a hotel who assists guests with restaurant reservations, directions, tickets to shows and other advice is the

Accepted Answer

A)  the concierge 
B)  front desk associate 
C)  rooms manager 
D)  the bell captain 
A)  the concierge 
B)  front desk associate 
C)  rooms manager 
D)  the bell captain

Question 6

Allocating the right type of room to the right guest at the right price is the job of

Accepted Answer

A)  the sales department 
B)  the point of sale system 
C)  the concierge 
D)  the revenue management system 
A)  the sales department 
B)  the point of sale system 
C)  the concierge 
D)  the revenue management system

Question 7

The main function of a ________ is to escort guests and transport their luggage to their rooms.

Accepted Answer

A)  front desk agent 
B)  concierge 
C)  bellperson 
D)  valet 
A)  front desk agent 
B)  concierge 
C)  bellperson 
D)  valet

Question 8

The area of a hotel most often described as the nerve center or hub of a hotel is the

Accepted Answer

A)  night auditor 
B)  front office 
C)  banquets 
D)  housekeeping 
A)  night auditor 
B)  front office 
C)  banquets 
D)  housekeeping

Question 9

Which of the following is NOT a feature of an energy management system?

Accepted Answer

A)  Room occupancy status reporting 
B)  Smoke detector alarms 
C)  Minibar access reporting 
D)  Automatic wake -up call functions 
A)  Room occupancy status reporting 
B)  Smoke detector alarms 
C)  Minibar access reporting 
D)  Automatic wake -up call functions

Question 10

The front office, housekeeping, security and communications all fall under what department?

Accepted Answer

A)  Rooms division 
B)  Night auditor 
C)  Comptroller division 
D)  Concierge 
A)  Rooms division 
B)  Night auditor 
C)  Comptroller division 
D)  Concierge

Question 11

The executive committee of a hotel is

Accepted Answer

A)  the top three executives in the hotel 
B)  made up of key executives who head major departments 
C)  the general manager and director of sales 
D)  the general manager and executive housekeeper 
A)  the top three executives in the hotel 
B)  made up of key executives who head major departments 
C)  the general manager and director of sales 
D)  the general manager and executive housekeeper

Question 12

Property management systems are designed to assist front office employees in performing functions related to what tasks?

Accepted Answer

A)  Catering and Banquet reservations 
B)  Restaurant reservations 
C)  Reservations, rooms and guest account management 
D)  Guest's meeting schedules 
A)  Catering and Banquet reservations 
B)  Restaurant reservations 
C)  Reservations, rooms and guest account management 
D)  Guest's meeting schedules

Question 13

Which of the following departments is the largest in a hotel in terms of people?

Accepted Answer

A)  Security 
B)  Housekeeping 
C)  Reservations 
D)  Guest services 
A)  Security 
B)  Housekeeping 
C)  Reservations 
D)  Guest services

Question 14

Discuss the concept of revenue management. Under what specific conditions can it be applied? Some critics of the concept argue that yield management is a form of legal discrimination. Do you agree or disagree? Justify your answer.

Accepted Answer

The idea of charging different prices fo

Question 15

List and describe the duties of the front office manager.

Accepted Answer

Review night audit, previous night occup

Question 16

The individual responsible for the task of balancing the guests accounts receivables is the

Accepted Answer

A)  front office manager 
B)  guest services agent 
C)  night auditor 
D)  front desk manager 
A)  front office manager 
B)  guest services agent 
C)  night auditor 
D)  front desk manager

Question 17

The main advantage of using an electronic door locking system is

Accepted Answer

A)  easy to replace 
B)  ease of employee use 
C)  record of who enters the room and when 
D)  more cost efficient 
A)  easy to replace 
B)  ease of employee use 
C)  record of who enters the room and when 
D)  more cost efficient

Question 18

Discuss the importance of keeping an accurate record of ADR and ROP. In what areas is this information used in the strategic planning of the hotel's operations?

Accepted Answer

Students should acknowledge that ADR is

Question 19

An environment that can deliver a complete booking system tied to the hotel's inventory in real time via the Web is called a(n)

Accepted Answer

A)  Point of Sale System 
B)  Web Reservation Systems 
C)  Application Service Provider 
D)  Real Time Application System 
A)  Point of Sale System 
B)  Web Reservation Systems 
C)  Application Service Provider 
D)  Real Time Application System

Question 20

Hotel Walker has had a very successful weekend, booking the majority of its rooms at close to rack rates. Room revenue for Saturday alone was $125,550 with 700 of the
rooms sold for that evening. What was the average daily rate for Saturday at Hotel Walker?

Accepted Answer

The answer of Hotel Walker has had a very successful...

Room occupancy percentage or ROP is

Keying locks, guest and employee identification and ADA compliance falls under

The basic functions of the front office include all of the following EXCEPT:

Rack rate is

The person at a desk in the lobby of a hotel who assists guests with restaurant reservations, directions, tickets to shows and other advice is the

Allocating the right type of room to the right guest at the right price is the job of

The main function of a ________ is to escort guests and transport their luggage to their rooms.

The area of a hotel most often described as the nerve center or hub of a hotel is the

Which of the following is NOT a feature of an energy management system?

The front office, housekeeping, security and communications all fall under what department?

The executive committee of a hotel is

Property management systems are designed to assist front office employees in performing functions related to what tasks?

Which of the following departments is the largest in a hotel in terms of people?

Discuss the concept of revenue management. Under what specific conditions can it be applied? Some critics of the concept argue that yield management is a form of legal discrimination. Do you agree or disagree? Justify your answer.

List and describe the duties of the front office manager.

The individual responsible for the task of balancing the guests accounts receivables is the

The main advantage of using an electronic door locking system is

Discuss the importance of keeping an accurate record of ADR and ROP. In what areas is this information used in the strategic planning of the hotel's operations?

An environment that can deliver a complete booking system tied to the hotel's inventory in real time via the Web is called a(n)

Hotel Walker has had a very successful weekend, booking the majority of its rooms at close to rack rates. Room revenue for Saturday alone was $125,550 with 700 of the rooms sold for that evening. What was the average daily rate for Saturday at Hotel Walker?

Introducing Hospitality

The Hotel Business

Food and Beverage

Beverages

The Restaurant Business

Restaurant Management

Managed Services

Tourism

Recreation, Attractions, and Clubs

Gaming Entertainment

Meetings, Conventions, Expositions

Special Events

Leadership and Management

Planning

Organizing

Communication and Decision Making

Control

Filters

Exam 3: Rooms Division

Room occupancy percentage or ROP is

Keying locks, guest and employee identification and ADA compliance falls under

The basic functions of the front office include all of the following EXCEPT:

Rack rate is

The person at a desk in the lobby of a hotel who assists guests with restaurant reservations, directions, tickets to shows and other advice is the

Allocating the right type of room to the right guest at the right price is the job of

The main function of a ________ is to escort guests and transport their luggage to their rooms.

The area of a hotel most often described as the nerve center or hub of a hotel is the

Which of the following is NOT a feature of an energy management system?

The front office, housekeeping, security and communications all fall under what department?

The executive committee of a hotel is

Property management systems are designed to assist front office employees in performing functions related to what tasks?

Which of the following departments is the largest in a hotel in terms of people?

Discuss the concept of revenue management. Under what specific conditions can it be applied? Some critics of the concept argue that yield management is a form of legal discrimination. Do you agree or disagree? Justify your answer.

List and describe the duties of the front office manager.

The individual responsible for the task of balancing the guests accounts receivables is the

The main advantage of using an electronic door locking system is

Discuss the importance of keeping an accurate record of ADR and ROP. In what areas is this information used in the strategic planning of the hotel's operations?

An environment that can deliver a complete booking system tied to the hotel's inventory in real time via the Web is called a(n)

Hotel Walker has had a very successful weekend, booking the majority of its rooms at close to rack rates. Room revenue for Saturday alone was $125,550 with 700 of the rooms sold for that evening. What was the average daily rate for Saturday at Hotel Walker?

Introducing Hospitality

The Hotel Business

Food and Beverage

Beverages

The Restaurant Business

Restaurant Management

Managed Services

Tourism

Recreation, Attractions, and Clubs

Gaming Entertainment

Meetings, Conventions, Expositions

Special Events

Leadership and Management

Planning

Organizing

Communication and Decision Making

Control

Filters