Exam 3: Rooms Division

Describe the duties of the night auditor.

The ultimate responsibility and authority of running a hotel rests with

List the members of the executive committee of a large hotel. What is the purpose of this committee?

The more common name for a guests account is

One of the most important concerns for guests in a hotel is

In house and guest communications in a hotel are managed by

The Hotel Walker is a luxury downtown property that includes lush suites and a five star restaurant. The hotel has 750 rooms available with 680 of the rooms occupied. What is the room occupancy percentage of Hotel Walker?

Guest folios are typically managed by

Average daily room rate is

Leadership, insuring service of all guest rooms and public areas, operating the department within a budget, and accurate record keeping are all duties of the

The Hotel California has 642 rooms and 413 are occupied. The occupancy percentage is

Special hotel accounts for a company that has established credit with a hotel are called

Hotels can avoid overselling (overbooking) rooms by using a

The purpose of revenue management is to

List the steps in the guest cycle. Is one step more important than another? Why or why not?

The Hotel California has 642 rooms with 413 occupied and the room revenue is $84,593. The REV PAR is

Compare the management structure of a 300+ room resort hotel to that of a 75 -room freeway hotel. Outline the reasons for the differences and discuss how one could argue that the responsibility of the general manager would be comparable in either setting.

The housekeepers are expected to clean how many rooms per day in an average hotel?

Which of the following would NOT be considered a hotel department?

A demand -forecasting technique used to maximize room revenue is known as