Question 1

The ability to view a corporation as a complete entity is a skill.

Accepted Answer

A)  conceptual 
B)  technical 
C)  interpersonal 
D)  communication 
A)  conceptual 
B)  technical 
C)  interpersonal 
D)  communication

Question 2

Setting goals and creating objectives to achieve those goals is the process of

Accepted Answer

A)  planning 
B)  forecasting 
C)  organizing 
D)  controlling 
A)  planning 
B)  forecasting 
C)  organizing 
D)  controlling

Question 3

Dr. Martin Luther King, Jr. was an example of what specific type of leadership?

Accepted Answer

A)  Incentive 
B)  Peer led 
C)  Transformational 
D)  Experienced 
E)  Transactional 
A)  Incentive 
B)  Peer led 
C)  Transformational 
D)  Experienced 
E)  Transactional

Question 4

Courage, endurance, integrity, and judgment are all traits common to

Accepted Answer

A)  managers 
B)  leaders 
C)  supervisors 
D)  CEOs 
A)  managers 
B)  leaders 
C)  supervisors 
D)  CEOs

Question 5

Long range strategic goals are determined by

Accepted Answer

A)  frontline management 
B)  midlevel management 
C)  top management 
D)  Supervisors 
A)  frontline management 
B)  midlevel management 
C)  top management 
D)  Supervisors

Question 6

Key skills for a successful manager are

Accepted Answer

A)  the ability to be a team player and work with others 
B)  to be a computer expert 
C)  to know the owner's needs and wants 
D)  to always rise from the ranks 
E)  to do every job better than their employees 
A)  the ability to be a team player and work with others 
B)  to be a computer expert 
C)  to know the owner's needs and wants 
D)  to always rise from the ranks 
E)  to do every job better than their employees

Question 7

Some important leadership skills in the hospitality work area are

Accepted Answer

A)  honor, integrity, and sense of humor 
B)  reading and public speaking 
C)  not showing excessive enthusiasm 
D)  taking moderate risks 
A)  honor, integrity, and sense of humor 
B)  reading and public speaking 
C)  not showing excessive enthusiasm 
D)  taking moderate risks

Question 8

Looking at the past and using that information to predict the future is known as

Accepted Answer

A)  planning 
B)  motivating 
C)  organizing 
D)  forecasting 
A)  planning 
B)  motivating 
C)  organizing 
D)  forecasting

Question 9

________ is the set of moral principle and values that people use to answer question about right and wrong

Accepted Answer

A)  Beliefs 
B)  Ethics 
C)  Codes 
D)  Values 
A)  Beliefs 
B)  Ethics 
C)  Codes 
D)  Values

Question 10

Which of the following is NOT a distinction of management?

Accepted Answer

A)  Create opportunities 
B)  Coordinate effort 
C)  Enforce organizational rules 
D)  Control risks 
E)  Work in the system 
A)  Create opportunities 
B)  Coordinate effort 
C)  Enforce organizational rules 
D)  Control risks 
E)  Work in the system

Question 11

What is a transformational leader and what three practices are common?

Accepted Answer

A transformational leader is o

Question 12

Define management in terms of efficiency and effectiveness.

Accepted Answer

Efficiency is getting the most

Question 13

Performing ceremonial duties is part of the ________ role of leaders.

Accepted Answer

A)  figurehead 
B)  negotiator 
C)  communicator 
D)  liaison 
A)  figurehead 
B)  negotiator 
C)  communicator 
D)  liaison

Question 14

________ leadership involves charisma, individual consideration and intellectual stimulation.

Accepted Answer

A)  Charismatic 
B)  Traditional 
C)  Transformational 
D)  Transactional 
A)  Charismatic 
B)  Traditional 
C)  Transformational 
D)  Transactional

Question 15

Define leadership in terms of hospitality.

Accepted Answer

In terms of hospitality leadership, the

Question 16

Efficiency and effectiveness are most important for

Accepted Answer

A)  decision -making 
B)  housekeeping employees 
C)  controlling 
D)  management to have good results 
A)  decision -making 
B)  housekeeping employees 
C)  controlling 
D)  management to have good results

Question 17

The ________ model outlines the coming together of a leader, the followers and the situation.

Accepted Answer

A)  transactional leader 
B)  transformational leader 
C)  traditional leader 
D)  charismatic leader 
A)  transactional leader 
B)  transformational leader 
C)  traditional leader 
D)  charismatic leader

The ability to view a corporation as a complete entity is a skill.

Setting goals and creating objectives to achieve those goals is the process of

Dr. Martin Luther King, Jr. was an example of what specific type of leadership?

Courage, endurance, integrity, and judgment are all traits common to

Long range strategic goals are determined by

Key skills for a successful manager are

Some important leadership skills in the hospitality work area are

Looking at the past and using that information to predict the future is known as

________ is the set of moral principle and values that people use to answer question about right and wrong

Which of the following is NOT a distinction of management?

What is a transformational leader and what three practices are common?

Define management in terms of efficiency and effectiveness.

Performing ceremonial duties is part of the ________ role of leaders.

________ leadership involves charisma, individual consideration and intellectual stimulation.

Define leadership in terms of hospitality.

Efficiency and effectiveness are most important for

The ________ model outlines the coming together of a leader, the followers and the situation.

Introducing Hospitality

The Hotel Business

Rooms Division

Food and Beverage

Beverages

The Restaurant Business

Restaurant Management

Managed Services

Tourism

Recreation, Attractions, and Clubs

Gaming Entertainment

Meetings, Conventions, Expositions

Special Events

Planning

Organizing

Communication and Decision Making

Control

Filters

Exam 14: Leadership and Management

The ability to view a corporation as a complete entity is a skill.

Setting goals and creating objectives to achieve those goals is the process of

Dr. Martin Luther King, Jr. was an example of what specific type of leadership?

Courage, endurance, integrity, and judgment are all traits common to

Long range strategic goals are determined by

Key skills for a successful manager are

Some important leadership skills in the hospitality work area are

Looking at the past and using that information to predict the future is known as

________ is the set of moral principle and values that people use to answer question about right and wrong

Which of the following is NOT a distinction of management?

What is a transformational leader and what three practices are common?

Define management in terms of efficiency and effectiveness.

Performing ceremonial duties is part of the ________ role of leaders.

________ leadership involves charisma, individual consideration and intellectual stimulation.

Define leadership in terms of hospitality.

Efficiency and effectiveness are most important for

The ________ model outlines the coming together of a leader, the followers and the situation.

Introducing Hospitality

The Hotel Business

Rooms Division

Food and Beverage

Beverages

The Restaurant Business

Restaurant Management

Managed Services

Tourism

Recreation, Attractions, and Clubs

Gaming Entertainment

Meetings, Conventions, Expositions

Special Events

Planning

Organizing

Communication and Decision Making

Control

Filters