Guest Calls for Reservations and a Guest Welcome Are Both

Q4: You are a service leader for a

Q6: Internal customers are<br>A) hotel guests<br>B) restaurant dining

Q7: The central focus in hospitality is<br>A)provide a

Q7: Which of the following would NOT be

Q12: Intangible means<br>A)A souvenir purchased as a gift<br>B)Something

Q13: One of the most important in -room

Q14: Each of the following is a characteristic

Q15: Compare and contrast your ideal weekly work

Q16: TQM focuses on<br>A) profit<br>B) guest's needs<br>C) error

Q20: Discuss the pros and cons of an