Question 1

A(n)____________ note helps track the patient's condition in the medical record.

Accepted Answer

The answer of A(n)____________ note helps track the patient's condition...

Question 2

A process required by some insurance carriers in which the provider obtains permission to perform certain procedures or services or refers a patient to a specialist is called a preauthorization.

Accepted Answer

A) True 
 B)False

Question 3

When patients need a series of appointments,it is best to

Accepted Answer

A)  schedule them individually. 
B)  let the patient call when he or she is ready to come in. 
C)  try to set the appointments for the same day of the week at the same time. 
D)  use any method of scheduling;they will all be effective. 
A)  schedule them individually. 
B)  let the patient call when he or she is ready to come in. 
C)  try to set the appointments for the same day of the week at the same time. 
D)  use any method of scheduling;they will all be effective.

Question 4

Health records should never be left in the examination room to be picked up and read by a patient.When using an EHR,it is important to remember to log out of the computer when you are ready to leave the room.

Accepted Answer

A)  Both statements are true. 
B)  Both statements are false. 
C)  The first statement is true;the second is false. 
D)  The first statement is false;the second is true. 
A)  Both statements are true. 
B)  Both statements are false. 
C)  The first statement is true;the second is false. 
D)  The first statement is false;the second is true.

Question 5

If a patient has been waiting longer than ________ minutes past his or her appointment time,the medical assistant should offer to reschedule the appointment.

Accepted Answer

A)  5 
B)  15 
C)  20 
D)  30 
A)  5 
B)  15 
C)  20 
D)  30

Question 6

A matrix in the schedule

Accepted Answer

A)  prevents overcrowding. 
B)  prevents booking of patients during meetings and hospital rounds. 
C)  is used only in large offices. 
D)  is done at the end of the day. 
A)  prevents overcrowding. 
B)  prevents booking of patients during meetings and hospital rounds. 
C)  is used only in large offices. 
D)  is done at the end of the day.

Question 7

Any toys placed in the waiting area should be washable.

Accepted Answer

A) True 
 B)False

Question 8

__________,in almost all cases,need their parent's permission to be treated by a physician.

Accepted Answer

The answer of __________,in almost all cases,need their parent's permission...

Question 9

Open office hours do not work well for most practices.

Accepted Answer

A) True 
 B)False

Question 10

The medical assistant must take care not to offer medical advice to the patient.

Accepted Answer

A) True 
 B)False

Question 11

An unexpected event that throws a plan into disorder is called a ______________.

Accepted Answer

The answer of An unexpected event that throws a plan...

Question 12

Patients appreciate it when medical assistants consider the patient's time when performing duties in the facility and scheduling appointments.

Accepted Answer

A) True 
 B)False

Question 13

Two-way communication is also called ______________.

Accepted Answer

The answer of Two-way communication is also called ______________....

Question 14

Scheduling systems should be individualized to each specific practice.

Accepted Answer

A) True 
 B)False

Question 15

Patient _______________ do not violate HIPAA laws,even if others can read names on the register.

Accepted Answer

The answer of Patient _______________ do not violate HIPAA laws,even...

Question 16

A crowded reception room means that the physician is very popular and competent.

Accepted Answer

A) True 
 B)False

Question 17

The statistical characteristics of human populations are called

Accepted Answer

A)  numbers. 
B)  perceptions. 
C)  demographics. 
D)  phonetics. 
A)  numbers. 
B)  perceptions. 
C)  demographics. 
D)  phonetics.

Question 18

For security reasons,stating that the doctor is unavailable is best used in which of the following situations?

Accepted Answer

A)  When provider is called to an emergency 
B)  When provider is out of town 
C)  When provider is delayed 
D)  All of the above 
A)  When provider is called to an emergency 
B)  When provider is out of town 
C)  When provider is delayed 
D)  All of the above

Question 19

Periodically,____________ calls will necessitate rescheduling of appointments.

Accepted Answer

The answer of Periodically,____________ calls will necessitate rescheduling of appointments....

Question 20

Advance preparation for the arrival of patients helps the day progress smoothly and in a relaxed manner.

Accepted Answer

A) True 
 B)False

Exam 10: Scheduling Appointments and Patient Processing

A(n)____________ note helps track the patient's condition in the medical record.

A process required by some insurance carriers in which the provider obtains permission to perform certain procedures or services or refers a patient to a specialist is called a preauthorization.

When patients need a series of appointments,it is best to

Health records should never be left in the examination room to be picked up and read by a patient.When using an EHR,it is important to remember to log out of the computer when you are ready to leave the room.

If a patient has been waiting longer than ________ minutes past his or her appointment time,the medical assistant should offer to reschedule the appointment.

A matrix in the schedule

Any toys placed in the waiting area should be washable.

__________,in almost all cases,need their parent's permission to be treated by a physician.

Open office hours do not work well for most practices.

The medical assistant must take care not to offer medical advice to the patient.

An unexpected event that throws a plan into disorder is called a ______________.

Patients appreciate it when medical assistants consider the patient's time when performing duties in the facility and scheduling appointments.

Two-way communication is also called ______________.

Scheduling systems should be individualized to each specific practice.

Patient _______________ do not violate HIPAA laws,even if others can read names on the register.

A crowded reception room means that the physician is very popular and competent.

The statistical characteristics of human populations are called

For security reasons,stating that the doctor is unavailable is best used in which of the following situations?

Periodically,____________ calls will necessitate rescheduling of appointments.

Advance preparation for the arrival of patients helps the day progress smoothly and in a relaxed manner.

Competency-Based Education and the Medical Assistant Student

The Medical Assistant and the Healthcare Team

Professional Behavior in the Workplace

Therapeutic Communications

Patient Education

Medicine and Law

Medicine and Ethics

Technology and Written Communication in the Medical Office

Telephone Techniques

Daily Operations in the Ambulatory Care Setting

The Health Record

Administrative Pharmacology Applications

Basics of Diagnostic Coding

Basics of Procedural Coding

Basics of Health Insurance

Medical Billing and Reimbursement

Patient Accounts,collections and Practice Management

Banking Services and Procedures

Supervision and Human Resources Management

Medical Practice Marketing and Customer Service

Safety and Emergency Practices

Career Development and Life Skills

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