Question 1

A patient's anger may be a reflection of his or her pain or __________ of what the physician may discover during the examination.

Accepted Answer

The answer of A patient's anger may be a reflection...

Question 2

Which of the following is not true regarding chart placement in the medical facility?

Accepted Answer

A)  The chart should be placed in the door holder when the patient is ready for the physician. 
B)  Offices should develop convenient signals regarding chart placement that everyone understands. 
C)  Charts can be left in the examination room while the patient is waiting for the physician. 
D)  Charts may be placed in either the horizontal or the upright position in the door holder,depending on the physician's preference. 
A)  The chart should be placed in the door holder when the patient is ready for the physician. 
B)  Offices should develop convenient signals regarding chart placement that everyone understands. 
C)  Charts can be left in the examination room while the patient is waiting for the physician. 
D)  Charts may be placed in either the horizontal or the upright position in the door holder,depending on the physician's preference.

Question 3

The use of phonetic writing in the medical office can help you

Accepted Answer

A)  better understand medical abbreviations. 
B)  pronounce patients' names correctly. 
C)  learn the meaning of medical terms. 
D)  take notes quickly and accurately. 
A)  better understand medical abbreviations. 
B)  pronounce patients' names correctly. 
C)  learn the meaning of medical terms. 
D)  take notes quickly and accurately.

Question 4

Time is one of the physician's most valuable commodities.

Accepted Answer

A) True 
 B)False

Question 5

Which types of outpatient procedures might be scheduled by the physician's office?

Accepted Answer

A)  MRIs 
B)  CT scans 
C)  Blood work 
D)  All of the above 
A)  MRIs 
B)  CT scans 
C)  Blood work 
D)  All of the above

Question 6

If a late patient is scheduled as the last patient of the day and does not show up before the office closes,the medical assistant is obligated to wait until the patient arrives.

Accepted Answer

A) True 
 B)False

Question 7

Something in which a thing originates,develops,takes shape,or is contained is called a(n)__________.

Accepted Answer

The answer of Something in which a thing originates,develops,takes shape,or...

Question 8

A parent or guardian must accompany all children under the age of 10 into the exam room with no exceptions.Minors need a parent to consent to treatment in most cases.

Accepted Answer

A)  Both statements are true. 
B)  Both statements are false. 
C)  The first statement is true;the second is false. 
D)  The first statement is false;the second is true. 
A)  Both statements are true. 
B)  Both statements are false. 
C)  The first statement is true;the second is false. 
D)  The first statement is false;the second is true.

Question 9

The medical assistant should offer assistance only to patients who are obviously handicapped.

Accepted Answer

A) True 
 B)False

Question 10

When a requested appointment time is not available,the medical assistant should

Accepted Answer

A)  explain why the time is not available and offer a substitute date and time. 
B)  insist that the patient accept the next available appointment. 
C)  immediately put the patient on a waiting list for that time slot. 
D)  suggest the patient see an alternate physician in the practice. 
A)  explain why the time is not available and offer a substitute date and time. 
B)  insist that the patient accept the next available appointment. 
C)  immediately put the patient on a waiting list for that time slot. 
D)  suggest the patient see an alternate physician in the practice.

Question 11

The medical assistant needs to watch the patient's body language.

Accepted Answer

A) True 
 B)False

Question 12

The medical assistant should take a patient's history in the reception area,where the patient can sit comfortably.

Accepted Answer

A) True 
 B)False

Question 13

It is possible to violate patient ______________ when using a sign-in register.

Accepted Answer

The answer of It is possible to violate patient ______________...

Question 14

Which patients should be personally escorted to examination and treatment areas and given detailed instructions about what they are to do?

Accepted Answer

A)  New patients 
B)  Established patients 
C)  Consultations 
D)  All of the above 
A)  New patients 
B)  Established patients 
C)  Consultations 
D)  All of the above

Question 15

A parent normally accompanies a child in the exam room unless the parent is suspected of _________________.

Accepted Answer

The answer of A parent normally accompanies a child in...

Question 16

The best practice is to place a patient's chart so that the name cannot be seen by those in the hallways of the physician's office.

Accepted Answer

A) True 
 B)False

Question 17

The facilities available at the office do not influence the number of patients the physician can see in a day.

Accepted Answer

A) True 
 B)False

Question 18

The first prerequisite for scheduling an outpatient admission or procedure is

Accepted Answer

A)  a signed consent form. 
B)  the telephone number of the diagnostic or inpatient facility. 
C)  the patient's demographic information. 
D)  an oral or written order for the procedure from the physician. 
A)  a signed consent form. 
B)  the telephone number of the diagnostic or inpatient facility. 
C)  the patient's demographic information. 
D)  an oral or written order for the procedure from the physician.

Question 19

All patients want to be kept informed about how long they should expect to wait to see the provider.Any delay longer than ________ minutes should be explained.

Accepted Answer

A)  10 to 15 
B)  20 
C)  30 
D)  40 
E)  No explanation is necessary. 
A)  10 to 15 
B)  20 
C)  30 
D)  40 
E)  No explanation is necessary.

Question 20

For legal purposes,what needs to occur when a patient fails to keep an appointment?

Accepted Answer

A)  Call to determine reason for failed appointment 
B)  Reschedule as soon as possible 
C)  Place documentation in the patient health record and appointment schedule 
D)  Classify the patient as a "deadbeat" 
A)  Call to determine reason for failed appointment 
B)  Reschedule as soon as possible 
C)  Place documentation in the patient health record and appointment schedule 
D)  Classify the patient as a "deadbeat"

Exam 10: Scheduling Appointments and Patient Processing

A patient's anger may be a reflection of his or her pain or __________ of what the physician may discover during the examination.

Which of the following is not true regarding chart placement in the medical facility?

The use of phonetic writing in the medical office can help you

Time is one of the physician's most valuable commodities.

Which types of outpatient procedures might be scheduled by the physician's office?

If a late patient is scheduled as the last patient of the day and does not show up before the office closes,the medical assistant is obligated to wait until the patient arrives.

Something in which a thing originates,develops,takes shape,or is contained is called a(n)__________.

A parent or guardian must accompany all children under the age of 10 into the exam room with no exceptions.Minors need a parent to consent to treatment in most cases.

The medical assistant should offer assistance only to patients who are obviously handicapped.

When a requested appointment time is not available,the medical assistant should

The medical assistant needs to watch the patient's body language.

The medical assistant should take a patient's history in the reception area,where the patient can sit comfortably.

It is possible to violate patient ______________ when using a sign-in register.

Which patients should be personally escorted to examination and treatment areas and given detailed instructions about what they are to do?

A parent normally accompanies a child in the exam room unless the parent is suspected of _________________.

The best practice is to place a patient's chart so that the name cannot be seen by those in the hallways of the physician's office.

The facilities available at the office do not influence the number of patients the physician can see in a day.

The first prerequisite for scheduling an outpatient admission or procedure is

All patients want to be kept informed about how long they should expect to wait to see the provider.Any delay longer than ________ minutes should be explained.

For legal purposes,what needs to occur when a patient fails to keep an appointment?

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