Question 1

A space of time between events is called a(n)____________.

Accepted Answer

The answer of A space of time between events is...

Question 2

All patients should leave the medical facility feeling that they were treated with ___________.

Accepted Answer

The answer of All patients should leave the medical facility...

Question 3

The medical assistant should follow all the following practices regarding patient arrivals except

Accepted Answer

A)  personally escorting patients from reception to the appropriate room. 
B)  telling patients the specific items of clothing to remove. 
C)  explaining exactly how to put on the exam gown. 
D)  having patients wait in the examination room instead of the waiting room. 
A)  personally escorting patients from reception to the appropriate room. 
B)  telling patients the specific items of clothing to remove. 
C)  explaining exactly how to put on the exam gown. 
D)  having patients wait in the examination room instead of the waiting room.

Question 4

Which type of scheduling system is often used in an urgent care setting?

Accepted Answer

A)  Open office hours 
B)  Modified wave scheduling 
C)  Grouping procedures 
D)  Time patterns 
A)  Open office hours 
B)  Modified wave scheduling 
C)  Grouping procedures 
D)  Time patterns

Question 5

Sign-in sheets should not list the __________ for the patient's office visit.

Accepted Answer

The answer of Sign-in sheets should not list the __________...

Question 6

An incidental disclosure

Accepted Answer

A)  cannot reasonably be prevented. 
B)  is limited in nature. 
C)  occurs as a result of another use or disclosure that is permitted. 
D)  All of the above. 
A)  cannot reasonably be prevented. 
B)  is limited in nature. 
C)  occurs as a result of another use or disclosure that is permitted. 
D)  All of the above.

Question 7

The principal advantage of using the wave method when designing the scheduling process is that it

Accepted Answer

A)  allows flexibility to accommodate the unpredictable. 
B)  gives priority to established patients. 
C)  provides more breaks for staff members. 
D)  enables the physician to see more patients each day. 
A)  allows flexibility to accommodate the unpredictable. 
B)  gives priority to established patients. 
C)  provides more breaks for staff members. 
D)  enables the physician to see more patients each day.

Question 8

Which of the following is true concerning the scheduling of new patients?

Accepted Answer

A)  Financial arrangements should be explained when the appointment is made if the patient is expected to pay at the time of service. 
B)  The patient should be offered only the times reserved for new patient appointments,without flexibility. 
C)  It should be assumed that the patient will look up directions to the office on the Internet. 
D)  The medical assistant should wait to obtain information about the chief complaint until the patient arrives for the appointment. 
A)  Financial arrangements should be explained when the appointment is made if the patient is expected to pay at the time of service. 
B)  The patient should be offered only the times reserved for new patient appointments,without flexibility. 
C)  It should be assumed that the patient will look up directions to the office on the Internet. 
D)  The medical assistant should wait to obtain information about the chief complaint until the patient arrives for the appointment.

Question 9

The patient should be given a(n)___________ of times and dates when making a return appointment.

Accepted Answer

The answer of The patient should be given a(n)___________ of...

Question 10

Placing the paperwork that new patients must fill out on the physician's Web site saves time during the new patient's first appointment.

Accepted Answer

A) True 
 B)False

Question 11

When the physician is scheduled at outside facilities,the medical assistant must be sure to allow time for

Accepted Answer

A)  emergencies. 
B)  travel. 
C)  returning phone calls. 
D)  the physician's late arrival. 
A)  emergencies. 
B)  travel. 
C)  returning phone calls. 
D)  the physician's late arrival.

Question 12

If something is marked by accord in sentiment or action,it is said to be ____________.

Accepted Answer

The answer of If something is marked by accord in...

Question 13

If a thing is considered ____________,it is an indispensable part of a whole.

Accepted Answer

The answer of If a thing is considered ____________,it is...

Question 14

Journals for physicians may not be displayed as reading material in the reception area.

Accepted Answer

A) True 
 B)False

Question 15

The term that means "relating to or arranged in a sequence" is ______________.

Accepted Answer

The answer of The term that means "relating to or...

Question 16

An obstetrician who devotes two afternoons a week to seeing pregnant patients is using an appointment scheduling method called

Accepted Answer

A)  wave scheduling. 
B)  advance booking. 
C)  grouping procedures. 
D)  modified wave scheduling. 
A)  wave scheduling. 
B)  advance booking. 
C)  grouping procedures. 
D)  modified wave scheduling.

Question 17

Glass partitions should never be used in today's medical offices.

Accepted Answer

A) True 
 B)False

Question 18

When informing patients that you must postpone their appointments because of the absence of the physician,it is good practice to

Accepted Answer

A)  give them the name of one or more alternative physicians. 
B)  explain exactly why the physician cannot see them. 
C)  offer them priority over patients already scheduled in the future. 
D)  be extremely apologetic about the inconvenience. 
A)  give them the name of one or more alternative physicians. 
B)  explain exactly why the physician cannot see them. 
C)  offer them priority over patients already scheduled in the future. 
D)  be extremely apologetic about the inconvenience.

Question 19

Patients who are returning to the office and have previously seen the physician are called _____________________.

Accepted Answer

establishe

Question 20

A person who fails to keep an appointment without giving advance notice is called a

Accepted Answer

A)  disruption. 
B)  no-show. 
C)  cancellation. 
D)  reschedule. 
A)  disruption. 
B)  no-show. 
C)  cancellation. 
D)  reschedule.

Exam 10: Scheduling Appointments and Patient Processing

A space of time between events is called a(n)____________.

All patients should leave the medical facility feeling that they were treated with ___________.

The medical assistant should follow all the following practices regarding patient arrivals except

Which type of scheduling system is often used in an urgent care setting?

Sign-in sheets should not list the __________ for the patient's office visit.

An incidental disclosure

The principal advantage of using the wave method when designing the scheduling process is that it

Which of the following is true concerning the scheduling of new patients?

The patient should be given a(n)___________ of times and dates when making a return appointment.

Placing the paperwork that new patients must fill out on the physician's Web site saves time during the new patient's first appointment.

When the physician is scheduled at outside facilities,the medical assistant must be sure to allow time for

If something is marked by accord in sentiment or action,it is said to be ____________.

If a thing is considered ____________,it is an indispensable part of a whole.

Journals for physicians may not be displayed as reading material in the reception area.

The term that means "relating to or arranged in a sequence" is ______________.

An obstetrician who devotes two afternoons a week to seeing pregnant patients is using an appointment scheduling method called

Glass partitions should never be used in today's medical offices.

When informing patients that you must postpone their appointments because of the absence of the physician,it is good practice to

Patients who are returning to the office and have previously seen the physician are called _____________________.

A person who fails to keep an appointment without giving advance notice is called a

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