Question 1

Active listening is the skill of _____________ and clarifying what the speaker has said.

Accepted Answer

paraphrasing

Question 2

Being in agreement or harmony or conforming to the circumstances or requirements of a situation is said to be ____________.

Accepted Answer

congruent

Question 3

In Maslow's hierarchy of needs,the fourth level relates to which of the following?

Accepted Answer

A)  Social needs for love 
B)  Self-actualization 
C)  Safety 
D)  Self-esteem 
E)  Physical well-being 
A)  Social needs for love 
B)  Self-actualization 
C)  Safety 
D)  Self-esteem 
E)  Physical well-being D

Question 4

Which of the following is not the role of the medical assistant in communicating with patients?

Accepted Answer

A)  Advising 
B)  Listening 
C)  Observing 
D)  Responding 
A)  Advising 
B)  Listening 
C)  Observing 
D)  Responding

Question 5

Which of the following strategies could be used to help school-aged children gain a sense of control during the health visit?

Accepted Answer

A)  Give them the opportunity to make certain decisions about treatment 
B)  Respect their privacy 
C)  Keep them informed in a language they can understand 
D)  Encourage them to ask questions 
E)  All of the above 
A)  Give them the opportunity to make certain decisions about treatment 
B)  Respect their privacy 
C)  Keep them informed in a language they can understand 
D)  Encourage them to ask questions 
E)  All of the above

Question 6

When educating the patient,the medical assistant should have a professional ____________ of concern and helpfulness.

Accepted Answer

The answer of When educating the patient,the medical assistant should...

Question 7

Which of the following is true about most patients?

Accepted Answer

A)  They do not want to follow the physician's instructions. 
B)  They have unrealistic expectations for their recovery. 
C)  They have no medical background and need to have medical terms explained. 
D)  They understand all the medical terms used in the physician's office. 
A)  They do not want to follow the physician's instructions. 
B)  They have unrealistic expectations for their recovery. 
C)  They have no medical background and need to have medical terms explained. 
D)  They understand all the medical terms used in the physician's office.

Question 8

In which of the following situations is it important to use more descriptive language when communicating?

Accepted Answer

A)  Patient with diminished hearing 
B)  Patient with a visual disturbance 
C)  Non-English-speaking patient 
D)  Adolescent patients 
A)  Patient with diminished hearing 
B)  Patient with a visual disturbance 
C)  Non-English-speaking patient 
D)  Adolescent patients

Question 9

"Don't worry,I'm sure everything will be fine" is an example of

Accepted Answer

A)  giving advice. 
B)  providing unwarranted assurance. 
C)  reflective response. 
D)  talking too much. 
A)  giving advice. 
B)  providing unwarranted assurance. 
C)  reflective response. 
D)  talking too much.

Question 10

Which of the following can be overcome with facts about the source of social bias?

Accepted Answer

A)  Prejudice 
B)  Stereotyping 
C)  Highly abrasive patients 
D)  Both A and B 
E)  All of the above 
A)  Prejudice 
B)  Stereotyping 
C)  Highly abrasive patients 
D)  Both A and B 
E)  All of the above

Question 11

Which statement is false with regard to the interpretation of gestures and body language that you may encounter among the patients in a medical setting?

Accepted Answer

A)  They are less significant than verbal communication. 
B)  They vary widely in meaning. 
C)  Knowledge of them will influence patient relations. 
D)  They may require special accommodations. 
A)  They are less significant than verbal communication. 
B)  They vary widely in meaning. 
C)  Knowledge of them will influence patient relations. 
D)  They may require special accommodations.

Question 12

____________ communications are usually most accurate.

Accepted Answer

The answer of ____________ communications are usually most accurate....

Question 13

Some stereotypes are unavoidable.

Accepted Answer

A) True 
 B)False

Question 14

What is the first step in avoiding prejudice when dealing with individuals?

Accepted Answer

A)  Do not judge people by their appearance or lifestyle. 
B)  Do not react negatively toward others. 
C)  Treat all people with equal respect. 
D)  Honestly examine and evaluate your own personal prejudices. 
A)  Do not judge people by their appearance or lifestyle. 
B)  Do not react negatively toward others. 
C)  Treat all people with equal respect. 
D)  Honestly examine and evaluate your own personal prejudices.

Question 15

It is always helpful to have a(n)____________ staff member to communicate with patients who speak another language.

Accepted Answer

The answer of It is always helpful to have a(n)____________...

Question 16

The stage in Maslow's hierarchy of needs in which we maximize our potential is

Accepted Answer

A)  self-actualization. 
B)  esteem and recognition. 
C)  love and belonging. 
D)  safety and security. 
A)  self-actualization. 
B)  esteem and recognition. 
C)  love and belonging. 
D)  safety and security.

Question 17

Paraphrasing is listening to what the sender is communicating,analyzing the words,and then restating them to confirm that the receiver has understood the message as the sender intended it.

Accepted Answer

A) True 
 B)False

Question 18

Obtaining ___________ from patients helps medical assistants understand and better interpret patients' medical problems,so that they can be accurately conveyed to the physician.

Accepted Answer

The answer of Obtaining ___________ from patients helps medical assistants...

Question 19

Patients from other countries and cultures may need extra time to understand what is being said to them.

Accepted Answer

A) True 
 B)False

Question 20

The __________ formed in the early moments of meeting someone remain in our thoughts long after the first words are spoken.

Accepted Answer

The answer of The __________ formed in the early moments...

Exam 4: Therapeutic Communications

Active listening is the skill of _____________ and clarifying what the speaker has said.

Being in agreement or harmony or conforming to the circumstances or requirements of a situation is said to be ____________.

In Maslow's hierarchy of needs,the fourth level relates to which of the following?

Which of the following is not the role of the medical assistant in communicating with patients?

Which of the following strategies could be used to help school-aged children gain a sense of control during the health visit?

When educating the patient,the medical assistant should have a professional ____________ of concern and helpfulness.

Which of the following is true about most patients?

In which of the following situations is it important to use more descriptive language when communicating?

"Don't worry,I'm sure everything will be fine" is an example of

Which of the following can be overcome with facts about the source of social bias?

Which statement is false with regard to the interpretation of gestures and body language that you may encounter among the patients in a medical setting?

____________ communications are usually most accurate.

Some stereotypes are unavoidable.

What is the first step in avoiding prejudice when dealing with individuals?

It is always helpful to have a(n)____________ staff member to communicate with patients who speak another language.

The stage in Maslow's hierarchy of needs in which we maximize our potential is

Paraphrasing is listening to what the sender is communicating,analyzing the words,and then restating them to confirm that the receiver has understood the message as the sender intended it.

Obtaining ___________ from patients helps medical assistants understand and better interpret patients' medical problems,so that they can be accurately conveyed to the physician.

Patients from other countries and cultures may need extra time to understand what is being said to them.

The __________ formed in the early moments of meeting someone remain in our thoughts long after the first words are spoken.

Competency-Based Education and the Medical Assistant Student

The Medical Assistant and the Healthcare Team

Professional Behavior in the Workplace

Patient Education

Medicine and Law

Medicine and Ethics

Technology and Written Communication in the Medical Office

Telephone Techniques

Scheduling Appointments and Patient Processing

Daily Operations in the Ambulatory Care Setting

The Health Record

Administrative Pharmacology Applications

Basics of Diagnostic Coding

Basics of Procedural Coding

Basics of Health Insurance

Medical Billing and Reimbursement

Patient Accounts,collections and Practice Management

Banking Services and Procedures

Supervision and Human Resources Management

Medical Practice Marketing and Customer Service

Safety and Emergency Practices

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