Question 1

Which of the following is an example of an open-ended question?

Accepted Answer

A)  What is the name of your insurance carrier? 
B)  What is your date of birth? 
C)  How have you been getting along? 
D)  What pharmacy do you prefer? 
A)  What is the name of your insurance carrier? 
B)  What is your date of birth? 
C)  How have you been getting along? 
D)  What pharmacy do you prefer?

Question 2

The perception of the receiver in communication is important.

Accepted Answer

A) True 
 B)False

Question 3

The second level of Maslow's "hierarchy of needs" deals with self-esteem.

Accepted Answer

A) True 
 B)False

Question 4

Which of the following involves repeating the main idea of the conversation while also identifying the sender's feelings?

Accepted Answer

A)  Restatement 
B)  Reflection 
C)  Clarification 
D)  Listening 
A)  Restatement 
B)  Reflection 
C)  Clarification 
D)  Listening

Question 5

The needs we have as humans,at the most basic level,include

Accepted Answer

A)  esteem and recognition. 
B)  love. 
C)  safety. 
D)  food and shelter. 
A)  esteem and recognition. 
B)  love. 
C)  safety. 
D)  food and shelter.

Question 6

Which is not likely to be one of the factors that influence the first impression we make on others?

Accepted Answer

A)  What we say 
B)  What we do 
C)  What we think 
D)  How we look 
A)  What we say 
B)  What we do 
C)  What we think 
D)  How we look

Question 7

An innovative approach to plan,deliver,and evaluate healthcare that is grounded in mutually beneficial partnerships among healthcare providers,patients,and families is called _____________________.

Accepted Answer

patient-ce

Question 8

Which of the following can be a channel in linear communication?

Accepted Answer

A)  Spoken word 
B)  Written message 
C)  Body language 
D)  E-mail message 
E)  All of the above 
A)  Spoken word 
B)  Written message 
C)  Body language 
D)  E-mail message 
E)  All of the above

Question 9

Which aspect of our communication is most likely to convey our true feelings and beliefs?

Accepted Answer

A)  Nonverbal communication 
B)  Verbal communication 
C)  The way we verbalize a phrase or word 
D)  Spoken words only 
A)  Nonverbal communication 
B)  Verbal communication 
C)  The way we verbalize a phrase or word 
D)  Spoken words only

Question 10

Even when two people are speaking at the same time,various channels of communication are used,such as

Accepted Answer

A)  words. 
B)  body language. 
C)  facial expressions. 
D)  All of the above 
A)  words. 
B)  body language. 
C)  facial expressions. 
D)  All of the above

Question 11

The principal reason for requesting feedback when communicating with patients is to determine whether they

Accepted Answer

A)  have a vision problem. 
B)  are cooperative. 
C)  understand what is being said. 
D)  are mentally alert. 
A)  have a vision problem. 
B)  are cooperative. 
C)  understand what is being said. 
D)  are mentally alert.

Question 12

A standard mental picture that is held in common by members of a group and that represents an oversimplified opinion,prejudiced attitude,or uncritical judgment is called

Accepted Answer

A)  language. 
B)  perception. 
C)  a stereotype. 
D)  a multicultural issue. 
A)  language. 
B)  perception. 
C)  a stereotype. 
D)  a multicultural issue.

Question 13

Verbal expressions or body language,such as a nod of understanding,are called

Accepted Answer

A)  internal noise. 
B)  external noise. 
C)  channels. 
D)  feedback. 
A)  internal noise. 
B)  external noise. 
C)  channels. 
D)  feedback.

Question 14

In the linear communication model,which of the following encodes the message?

Accepted Answer

A)  Sender 
B)  Receiver 
C)  Feedback 
D)  None of the above 
A)  Sender 
B)  Receiver 
C)  Feedback 
D)  None of the above

Question 15

Calming patients' fears and concerns is a part of the medical assistant's job description.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following is the most common communication error in patient care?

Accepted Answer

A)  Providing unwarranted assurance 
B)  Giving advice 
C)  Using medical terminology 
D)  Using leading questions 
E)  Talking too much 
A)  Providing unwarranted assurance 
B)  Giving advice 
C)  Using medical terminology 
D)  Using leading questions 
E)  Talking too much

Question 17

When a message is ___________,it is converted into intelligible form.

Accepted Answer

The answer of When a message is ___________,it is converted...

Question 18

The principal message you will give an American patient if you avoid eye contact while communicating is that you

Accepted Answer

A)  are angry. 
B)  are in a hurry. 
C)  do not understand what the patient is saying. 
D)  are not telling the truth. 
A)  are angry. 
B)  are in a hurry. 
C)  do not understand what the patient is saying. 
D)  are not telling the truth.

Question 19

Our verbal actions are learned behaviors that are greatly influenced by our family and cultural backgrounds.The body naturally expresses our true feelings;in fact,experts say that more than 80% of communication is nonverbal.

Accepted Answer

A)  Both statements are true. 
B)  Both statements are false. 
C)  The first statement is true;the second is false. 
D)  The first statement is false;the second is true. 
A)  Both statements are true. 
B)  Both statements are false. 
C)  The first statement is true;the second is false. 
D)  The first statement is false;the second is true.

Exam 4: Therapeutic Communications

Which of the following is an example of an open-ended question?

The perception of the receiver in communication is important.

The second level of Maslow's "hierarchy of needs" deals with self-esteem.

Which of the following involves repeating the main idea of the conversation while also identifying the sender's feelings?

The needs we have as humans,at the most basic level,include

Which is not likely to be one of the factors that influence the first impression we make on others?

An innovative approach to plan,deliver,and evaluate healthcare that is grounded in mutually beneficial partnerships among healthcare providers,patients,and families is called _____________________.

Which of the following can be a channel in linear communication?

Which aspect of our communication is most likely to convey our true feelings and beliefs?

Even when two people are speaking at the same time,various channels of communication are used,such as

The principal reason for requesting feedback when communicating with patients is to determine whether they

A standard mental picture that is held in common by members of a group and that represents an oversimplified opinion,prejudiced attitude,or uncritical judgment is called

Verbal expressions or body language,such as a nod of understanding,are called

In the linear communication model,which of the following encodes the message?

Calming patients' fears and concerns is a part of the medical assistant's job description.

Which of the following is the most common communication error in patient care?

When a message is ___________,it is converted into intelligible form.

The principal message you will give an American patient if you avoid eye contact while communicating is that you

Our verbal actions are learned behaviors that are greatly influenced by our family and cultural backgrounds.The body naturally expresses our true feelings;in fact,experts say that more than 80% of communication is nonverbal.

Competency-Based Education and the Medical Assistant Student

The Medical Assistant and the Healthcare Team

Professional Behavior in the Workplace

Patient Education

Medicine and Law

Medicine and Ethics

Technology and Written Communication in the Medical Office

Telephone Techniques

Scheduling Appointments and Patient Processing

Daily Operations in the Ambulatory Care Setting

The Health Record

Administrative Pharmacology Applications

Basics of Diagnostic Coding

Basics of Procedural Coding

Basics of Health Insurance

Medical Billing and Reimbursement

Patient Accounts,collections and Practice Management

Banking Services and Procedures

Supervision and Human Resources Management

Medical Practice Marketing and Customer Service

Safety and Emergency Practices

Career Development and Life Skills

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