Exam 20: Supervision and Human Resources Management

____________ of duties provides an opportunity for employees to grow and learn new skills and allows managers to concentrate on the most critical aspects of their own jobs.

Which of the following is a quality of an effective leader or office manager?

Which of the following questions is legally allowed during an initial interview for employment as a medical assistant?

The office manager should allow ________ hours,at minimum,for a prospective employee to make a decision on a job offer.

When an organization has no checks and balances,it is easy to ___________ power.

Which act protects the employee against unsafe workplaces?

Which of the following should be done prior to scheduling a candidate for an interview?

All staff members should be encouraged to participate in professional organizations and complete continuing education units.

When employees do not leave their employment over a long period of time,the office is said to have good employee ______________.

The exhaustion of physical or emotional strength or motivation,usually as a result of prolonged stress or frustration,is called

Which of the following is one of the most effective methods of finding new employees?

The process of inciting a person to some action or behavior is called

Some managers assign a person to assist new employees during the initial probationary period;this person is called a

A group of employees who stick together during difficult times could be called

No supervisor enjoys giving a(n)____________ that is less than positive.

A remark that is said to be ___________ is completely obvious or obtrusive.

Office management problems are often prevented by clearly defining the responsibilities and authority of each employee.Office managers claim that friction among workers is their most common personnel problem.

Which of the following employee behaviors is grounds for immediate dismissal without warning?

The more duties the office manager can perform,the more valuable he or she is to the physician.

Employee morale is not an important consideration when management decisions are made.