Exam 20: Supervision and Human Resources Management

How often should staff development meetings be held to ensure compliance in using health information technologies and ensure the safety of patient health information?

All ____________ should be carefully checked before a new employee is hired.

Which of the following prohibits inquiries into an applicant's race,color,gender,religion,and national origin?

Which of the following documents lists the order in which business is to be conducted during a meeting?

Breaks and time off do not meet the physiologic needs of employees.

New employees should be given orientation in which of the following areas?

Incentives give the employees reason to perform over and above the level expected of them.

Management problems can often be avoided by careful definition of the areas of responsibility for each staff member.

Before advertising for a new employee,the office manager should be sure to review the job _____________,so that a fair interview and evaluation can be conducted.

A person who is currently employed should never be approached to accept a new position.

Intrinsic motivation is more difficult to discover than extrinsic motivation but is longer lasting.

Which of the following is critical for good communication and smooth operation of a medical facility?

An office with more than _________ employee(s)should have one person designated as a supervisor or office manager.

The office manager is responsible for making sure that employees adhere to office policies and procedures.

A new office manager should make sweeping changes in office policy during the first few weeks so that employees will respect him or her as a leader.

The office manager should evaluate the applicant's __________ when setting the interview time on the phone,because this is an important attribute for medical assistants.

Which subjects cannot be discussed in a job interview?

The types of staff meetings include informational,problem solving,_______________,and work sessions.

If a manager does not make a habit of writing formal reprimands to employees not performing as expected,insufficient evidence may be available to terminate their employment.

Which of the following employee management roles requires an applicant to qualify for bonding?