Question 1

A person who is pleasant and at ease in talking to others is said to be ____________.

Accepted Answer

The answer of A person who is pleasant and at...

Question 2

Many employees can be _____________ to become productive staff members with a little patience on the part of the manager.

Accepted Answer

The answer of Many employees can be _____________ to become...

Question 3

Successful managers know that their employees should be encouraged to perform at ____________ levels.

Accepted Answer

The answer of Successful managers know that their employees should...

Question 4

Which of the following is an unlawful pre-employment inquiry?

Accepted Answer

A)  "Are you over 18 years of age?" 
B)  "Do you have a mental impairment that could interfere with this job?" 
C)  "Have you been convicted of a crime?" 
D)  "How many children do you have?" 
A)  "Are you over 18 years of age?" 
B)  "Do you have a mental impairment that could interfere with this job?" 
C)  "Have you been convicted of a crime?" 
D)  "How many children do you have?"

Question 5

A word that means submissive to or controlled by another is ____________.

Accepted Answer

The answer of A word that means submissive to or...

Question 6

Which of the following is true about healthy employee-employer relationships?

Accepted Answer

A)  All of them make successful friendships. 
B)  Reprimanding employees who are also friends may be difficult. 
C)  A friendly relationship never interferes with the work relationship. 
D)  Developing any kind of friendship with employees is always unwise. 
A)  All of them make successful friendships. 
B)  Reprimanding employees who are also friends may be difficult. 
C)  A friendly relationship never interferes with the work relationship. 
D)  Developing any kind of friendship with employees is always unwise.

Question 7

The office manager can easily determine all but which of the following by looking at an applicant's application or résumé?

Accepted Answer

A)  Work experience 
B)  Personality 
C)  Educational background 
D)  Skills 
A)  Work experience 
B)  Personality 
C)  Educational background 
D)  Skills

Question 8

Which of the following is a traditional probationary period for a new employee?

Accepted Answer

A)  30 to 45 days 
B)  60 to 90 days 
C)  6 months 
D)  1 year 
A)  30 to 45 days 
B)  60 to 90 days 
C)  6 months 
D)  1 year

Question 9

The ________ is the Employee's Withholding Allowance Certificate.

Accepted Answer

The answer of The ________ is the Employee's Withholding Allowance...

Question 10

Something that spurs an individual to action or rewards an individual for performing a task is called

Accepted Answer

A)  morale. 
B)  incentive. 
C)  appraisal. 
D)  circumvention. 
A)  morale. 
B)  incentive. 
C)  appraisal. 
D)  circumvention.

Question 11

Under the at-will employee guideline,the employee can terminate employment for good cause,bad cause,or no cause-unless an express contract is signed for a specific term or the employee is a member of a collective bargaining group,such as a union.

Accepted Answer

A)  Both statements are true. 
B)  Both statements are false. 
C)  The first statement is true;the second is false. 
D)  The first statement is false;the second is true. 
A)  Both statements are true. 
B)  Both statements are false. 
C)  The first statement is true;the second is false. 
D)  The first statement is false;the second is true.

Question 12

Interviews should be conducted when no one else is in the office.

Accepted Answer

A) True 
 B)False

Question 13

A chain of command is wise in a physician's office.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following is a more intrinsic motivation?

Accepted Answer

A)  Praise 
B)  Title 
C)  Promotion 
D)  Bonus 
A)  Praise 
B)  Title 
C)  Promotion 
D)  Bonus

Question 15

Which of the following is a strong method of improving employee morale and encouraging outstanding performance?

Accepted Answer

A)  Incentives 
B)  Recognition 
C)  Fraternizing with subordinates outside work 
D)  All of the above 
A)  Incentives 
B)  Recognition 
C)  Fraternizing with subordinates outside work 
D)  All of the above

Question 16

Continuous staff development and training are crucial parts of managing a successful medical practice.

Accepted Answer

A) True 
 B)False

Question 17

The best time to terminate an employee is usually at the beginning of the day.

Accepted Answer

A) True 
 B)False

Question 18

The Employee's Withholding Allowance Certificate is Form W-4.

Accepted Answer

A) True 
 B)False

Question 19

What can be evaluated by looking at the job application?

Accepted Answer

A)  Handwriting 
B)  Ability to follow instructions 
C)  Ability to provide complete information 
D)  All of the above 
A)  Handwriting 
B)  Ability to follow instructions 
C)  Ability to provide complete information 
D)  All of the above

Question 20

A performance evaluation or ____________ includes a judgment of both the quality and quantity of work,personal appearance,attitudes,and team spirit.

Accepted Answer

The answer of A performance evaluation or ____________ includes a...

Exam 20: Supervision and Human Resources Management

A person who is pleasant and at ease in talking to others is said to be ____________.

Many employees can be _____________ to become productive staff members with a little patience on the part of the manager.

Successful managers know that their employees should be encouraged to perform at ____________ levels.

Which of the following is an unlawful pre-employment inquiry?

A word that means submissive to or controlled by another is ____________.

Which of the following is true about healthy employee-employer relationships?

The office manager can easily determine all but which of the following by looking at an applicant's application or résumé?

Which of the following is a traditional probationary period for a new employee?

The ________ is the Employee's Withholding Allowance Certificate.

Something that spurs an individual to action or rewards an individual for performing a task is called

Under the at-will employee guideline,the employee can terminate employment for good cause,bad cause,or no cause-unless an express contract is signed for a specific term or the employee is a member of a collective bargaining group,such as a union.

Interviews should be conducted when no one else is in the office.

A chain of command is wise in a physician's office.

Which of the following is a more intrinsic motivation?

Which of the following is a strong method of improving employee morale and encouraging outstanding performance?

Continuous staff development and training are crucial parts of managing a successful medical practice.

The best time to terminate an employee is usually at the beginning of the day.

The Employee's Withholding Allowance Certificate is Form W-4.

What can be evaluated by looking at the job application?

A performance evaluation or ____________ includes a judgment of both the quality and quantity of work,personal appearance,attitudes,and team spirit.

Competency-Based Education and the Medical Assistant Student

The Medical Assistant and the Healthcare Team

Professional Behavior in the Workplace

Therapeutic Communications

Patient Education

Medicine and Law

Medicine and Ethics

Technology and Written Communication in the Medical Office

Telephone Techniques

Scheduling Appointments and Patient Processing

Daily Operations in the Ambulatory Care Setting

The Health Record

Administrative Pharmacology Applications

Basics of Diagnostic Coding

Basics of Procedural Coding

Basics of Health Insurance

Medical Billing and Reimbursement

Patient Accounts,collections and Practice Management

Banking Services and Procedures

Medical Practice Marketing and Customer Service

Safety and Emergency Practices

Career Development and Life Skills

Filters