Question 1

Which of the following is a monthly activity?

Accepted Answer

A)  Restock rooms 
B)  Organize reading materials in rooms 
C)  Disinfect toys in patient waiting areas 
D)  Inventory emergency supplies 
A)  Restock rooms 
B)  Organize reading materials in rooms 
C)  Disinfect toys in patient waiting areas 
D)  Inventory emergency supplies D

Question 2

What duties should be performed in anticipation of the day at the provider's office?

Accepted Answer

A)  Turn on the lights in all examination rooms. 
B)  Make sure each room is fully stocked with supplies. 
C)  Turn on all equipment that will be used throughout the day. 
D)  All of the above should be performed. 
A)  Turn on the lights in all examination rooms. 
B)  Make sure each room is fully stocked with supplies. 
C)  Turn on all equipment that will be used throughout the day. 
D)  All of the above should be performed. D

Question 3

The reorder point for an item is calculated based on

Accepted Answer

A)  the number used per day. 
B)  the number of days it takes to order and receive the product. 
C)  the number in current inventory. 
D)  Both A and B 
E)  All of the above 
A)  the number used per day. 
B)  the number of days it takes to order and receive the product. 
C)  the number in current inventory. 
D)  Both A and B 
E)  All of the above D

Question 4

Which is the most common service used by heathcare facilities for envelopes and packages weighing up to 13 ounces?

Accepted Answer

A)  Priority Mail 
B)  Priority Mail Express 
C)  First-Class Mail 
D)  Standard Post service 
A)  Priority Mail 
B)  Priority Mail Express 
C)  First-Class Mail 
D)  Standard Post service

Question 5

The medical assistant should check to make sure all patients have left the facility before locking up and leaving for the day.

Accepted Answer

A) True 
 B)False

Question 6

A difference among conflicting facts,claims,or opinions is called a(n)

Accepted Answer

A)  error. 
B)  discrepancy. 
C)  outsource. 
D)  circumvention. 
A)  error. 
B)  discrepancy. 
C)  outsource. 
D)  circumvention.

Question 7

Common items that criminals look for in physicians' offices include

Accepted Answer

A)  checkbooks. 
B)  narcotics and cash. 
C)  checks and over-the-counter meds. 
D)  over-the-counter meds and cash. 
A)  checkbooks. 
B)  narcotics and cash. 
C)  checks and over-the-counter meds. 
D)  over-the-counter meds and cash.

Question 8

For which of the following products must a physician authorize the order and provide a copy of his or her DEA registration?

Accepted Answer

A)  Sterile solutions 
B)  Medications 
C)  Needles 
D)  Narcotics 
A)  Sterile solutions 
B)  Medications 
C)  Needles 
D)  Narcotics

Question 9

An ordered item that has not been delivered when promised or demanded but will be supplied at a later date is said to be

Accepted Answer

A)  backordered. 
B)  front-ordered. 
C)  on hold. 
D)  circumvented. 
A)  backordered. 
B)  front-ordered. 
C)  on hold. 
D)  circumvented.

Question 10

Inventory management involves tracking inventory and identifying the quantity of product to purchase.The goal of inventory management is to have adequate supplies on hand to use in the healthcare facility,yet not have too much stock that will expire or take a long time to use.

Accepted Answer

A)  Both statements are true. 
B)  Both statements are false. 
C)  The first statement is true;the second is false. 
D)  The first statement is false;the second is true. 
A)  Both statements are true. 
B)  Both statements are false. 
C)  The first statement is true;the second is false. 
D)  The first statement is false;the second is true.

Question 11

Many state laws mandate that termination letters be sent by which of the following services?

Accepted Answer

A)  First-Class Mail 
B)  Priority Mail 
C)  Certified Mail 
D)  Certified Mail with Return Receipt 
A)  First-Class Mail 
B)  Priority Mail 
C)  Certified Mail 
D)  Certified Mail with Return Receipt

Question 12

For equipment inventory,which of the following should be kept at a central location,available to all users?

Accepted Answer

A)  Maintenance log 
B)  Service provider contact information 
C)  Warranty information 
D)  Operations manual 
A)  Maintenance log 
B)  Service provider contact information 
C)  Warranty information 
D)  Operations manual

Question 13

For practices that do not use e-prescribing,where should extra prescription pads be stored?

Accepted Answer

A)  In the exam room 
B)  In the provider's pocket 
C)  In a locked cabinet 
D)  Any of the above 
A)  In the exam room 
B)  In the provider's pocket 
C)  In a locked cabinet 
D)  Any of the above

Question 14

Thieves usually approach a physician's office to steal money or ____________.

Accepted Answer

The answer of Thieves usually approach a physician's office to...

Question 15

Which type of special postal service would you use for a heavy,expensive piece of medical equipment being returned to the manufacturer for a refund?

Accepted Answer

A)  Registered 
B)  First class 
C)  Certified 
D)  Special delivery 
A)  Registered 
B)  First class 
C)  Certified 
D)  Special delivery

Question 16

When new stock is added,it should be placed

Accepted Answer

A)  at the front. 
B)  in the middle. 
C)  in the back. 
D)  wherever it will fit. 
A)  at the front. 
B)  in the middle. 
C)  in the back. 
D)  wherever it will fit.

Question 17

What is the main reason for acute back injuries?

Accepted Answer

A)  Reaching,twisting,or bending when lifting 
B)  Lifting items too heavy for the back to support 
C)  Bad body mechanics when lifting 
D)  Poor footing or constrained posture 
A)  Reaching,twisting,or bending when lifting 
B)  Lifting items too heavy for the back to support 
C)  Bad body mechanics when lifting 
D)  Poor footing or constrained posture

Question 18

Mail sent within the Unites States and its territories is called ___________ mail.

Accepted Answer

The answer of Mail sent within the Unites States and...

Question 19

Inventories of computer hardware,calculators,and copiers for tax purposes are

Accepted Answer

A)  deducted as a practice expense for the year in which they are purchased. 
B)  depreciated over 2 years. 
C)  depreciated over 5 years. 
D)  depreciated over 7 years. 
A)  deducted as a practice expense for the year in which they are purchased. 
B)  depreciated over 2 years. 
C)  depreciated over 5 years. 
D)  depreciated over 7 years.

Question 20

A(n)_____________ is a list of items ordered and items shipped.

Accepted Answer

The answer of A(n)_____________ is a list of items ordered...

Exam 11: Daily Operations in the Ambulatory Care Setting

Which of the following is a monthly activity?

What duties should be performed in anticipation of the day at the provider's office?

The reorder point for an item is calculated based on

Which is the most common service used by heathcare facilities for envelopes and packages weighing up to 13 ounces?

The medical assistant should check to make sure all patients have left the facility before locking up and leaving for the day.

A difference among conflicting facts,claims,or opinions is called a(n)

Common items that criminals look for in physicians' offices include

For which of the following products must a physician authorize the order and provide a copy of his or her DEA registration?

An ordered item that has not been delivered when promised or demanded but will be supplied at a later date is said to be

Inventory management involves tracking inventory and identifying the quantity of product to purchase.The goal of inventory management is to have adequate supplies on hand to use in the healthcare facility,yet not have too much stock that will expire or take a long time to use.

Many state laws mandate that termination letters be sent by which of the following services?

For equipment inventory,which of the following should be kept at a central location,available to all users?

For practices that do not use e-prescribing,where should extra prescription pads be stored?

Thieves usually approach a physician's office to steal money or ____________.

Which type of special postal service would you use for a heavy,expensive piece of medical equipment being returned to the manufacturer for a refund?

When new stock is added,it should be placed

What is the main reason for acute back injuries?

Mail sent within the Unites States and its territories is called ___________ mail.

Inventories of computer hardware,calculators,and copiers for tax purposes are

A(n)_____________ is a list of items ordered and items shipped.

Competency-Based Education and the Medical Assistant Student

The Medical Assistant and the Healthcare Team

Professional Behavior in the Workplace

Therapeutic Communications

Patient Education

Medicine and Law

Medicine and Ethics

Technology and Written Communication in the Medical Office

Telephone Techniques

Scheduling Appointments and Patient Processing

The Health Record

Administrative Pharmacology Applications

Basics of Diagnostic Coding

Basics of Procedural Coding

Basics of Health Insurance

Medical Billing and Reimbursement

Patient Accounts,collections and Practice Management

Banking Services and Procedures

Supervision and Human Resources Management

Medical Practice Marketing and Customer Service

Safety and Emergency Practices

Career Development and Life Skills

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