Question 1

Which of the following should most often be added to a patient chart's on each visit?

Accepted Answer

A)  Medical history form 
B)  Progress notes form 
C)  Patient information sheet 
D)  Insurance information sheet 
A)  Medical history form 
B)  Progress notes form 
C)  Patient information sheet 
D)  Insurance information sheet

Question 2

A thing that is necessary to achieve an end or to carry out a function is called a(n)________________.

Accepted Answer

The answer of A thing that is necessary to achieve...

Question 3

Competency as a result of training or practice is called ____________.

Accepted Answer

The answer of Competency as a result of training or...

Question 4

Medical assistants are not allowed to take the patient's personal and family histories.

Accepted Answer

A) True 
 B)False

Question 5

If the medical assistant's desk is in open view of the patients,it should be free of ____________.

Accepted Answer

The answer of If the medical assistant's desk is in...

Question 6

Patients understand if the physician's office is not completely clean,because most offices are busy facilities.

Accepted Answer

A) True 
 B)False

Question 7

What is the best way to decide whether patients need special assistance in disrobing?

Accepted Answer

A)  Ask all patients if you can be of assistance. 
B)  Wait for patients to request help. 
C)  Use special consideration with patients who have a disability. 
D)  Offer help to patients who appear ill or upset. 
A)  Ask all patients if you can be of assistance. 
B)  Wait for patients to request help. 
C)  Use special consideration with patients who have a disability. 
D)  Offer help to patients who appear ill or upset.

Question 8

The office should not keep any types of toys in the reception area.

Accepted Answer

A) True 
 B)False

Question 9

A matrix is something in which a thing develops,originates,or takes shape.

Accepted Answer

A) True 
 B)False

Question 10

Every patient has the right to expect courteous treatment in a physician's office.

Accepted Answer

A) True 
 B)False

Question 11

Uncertainty in new surroundings can often create ____________.

Accepted Answer

The answer of Uncertainty in new surroundings can often create...

Question 12

Which type of scheduling is an attempt to create short-term flexibility within each hour?

Accepted Answer

A)  Time-specified scheduling 
B)  Stream scheduling 
C)  Wave scheduling 
D)  Modified-wave scheduling 
A)  Time-specified scheduling 
B)  Stream scheduling 
C)  Wave scheduling 
D)  Modified-wave scheduling

Question 13

The patient's name should be used

Accepted Answer

A)  on greeting him or her at arrival. 
B)  when he or she leaves the office. 
C)  during the examination. 
D)  All of the above 
A)  on greeting him or her at arrival. 
B)  when he or she leaves the office. 
C)  during the examination. 
D)  All of the above

Question 14

A process required by some insurance carriers in which the provider must prove medical necessity before performing a procedure is called ___________________.

Accepted Answer

The answer of A process required by some insurance carriers...

Question 15

Why is it necessary to include a note in the patient's chart when the person does not show up for a scheduled appointment?

Accepted Answer

A)  To bill the patient for the time 
B)  To keep count of the number of no-shows for a possible drop in the future 
C)  To provide the medical assistant with a reminder to call and reschedule 
D)  To be prepared for future legal consequences regarding the patient's care 
A)  To bill the patient for the time 
B)  To keep count of the number of no-shows for a possible drop in the future 
C)  To provide the medical assistant with a reminder to call and reschedule 
D)  To be prepared for future legal consequences regarding the patient's care

Question 16

Approaching a situation with caution is using _______________.

Accepted Answer

The answer of Approaching a situation with caution is using...

Question 17

Patients may fail to appear for appointments because

Accepted Answer

A)  they have been pressed for a payment but do not have the funds to pay. 
B)  they are in denial and are having difficulty facing their illness. 
C)  the office consistently runs behind schedule. 
D)  All of the above 
A)  they have been pressed for a payment but do not have the funds to pay. 
B)  they are in denial and are having difficulty facing their illness. 
C)  the office consistently runs behind schedule. 
D)  All of the above

Question 18

The way to organize appointment scheduling so that it best supports the success of the practice is to

Accepted Answer

A)  schedule as many patients as possible throughout the entire day. 
B)  allow frequent rest breaks. 
C)  include a lot of time for the physician's administrative activities. 
D)  consider the preferences of the physician. 
A)  schedule as many patients as possible throughout the entire day. 
B)  allow frequent rest breaks. 
C)  include a lot of time for the physician's administrative activities. 
D)  consider the preferences of the physician.

Question 19

Medical assistants should make an effort to learn the names of the patients who come to the physician's office.

Accepted Answer

A) True 
 B)False

Question 20

The provider's habits should not influence appointment scheduling.

Accepted Answer

A) True 
 B)False

Exam 10: Scheduling Appointments and Patient Processing

Which of the following should most often be added to a patient chart's on each visit?

A thing that is necessary to achieve an end or to carry out a function is called a(n)________________.

Competency as a result of training or practice is called ____________.

Medical assistants are not allowed to take the patient's personal and family histories.

If the medical assistant's desk is in open view of the patients,it should be free of ____________.

Patients understand if the physician's office is not completely clean,because most offices are busy facilities.

What is the best way to decide whether patients need special assistance in disrobing?

The office should not keep any types of toys in the reception area.

A matrix is something in which a thing develops,originates,or takes shape.

Every patient has the right to expect courteous treatment in a physician's office.

Uncertainty in new surroundings can often create ____________.

Which type of scheduling is an attempt to create short-term flexibility within each hour?

The patient's name should be used

A process required by some insurance carriers in which the provider must prove medical necessity before performing a procedure is called ___________________.

Why is it necessary to include a note in the patient's chart when the person does not show up for a scheduled appointment?

Approaching a situation with caution is using _______________.

Patients may fail to appear for appointments because

The way to organize appointment scheduling so that it best supports the success of the practice is to

Medical assistants should make an effort to learn the names of the patients who come to the physician's office.

The provider's habits should not influence appointment scheduling.

Competency-Based Education and the Medical Assistant Student

The Medical Assistant and the Healthcare Team

Professional Behavior in the Workplace

Therapeutic Communications

Patient Education

Medicine and Law

Medicine and Ethics

Technology and Written Communication in the Medical Office

Telephone Techniques

Daily Operations in the Ambulatory Care Setting

The Health Record

Administrative Pharmacology Applications

Basics of Diagnostic Coding

Basics of Procedural Coding

Basics of Health Insurance

Medical Billing and Reimbursement

Patient Accounts,collections and Practice Management

Banking Services and Procedures

Supervision and Human Resources Management

Medical Practice Marketing and Customer Service

Safety and Emergency Practices

Career Development and Life Skills

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