Question 1

In Diversity Competency: According to Jared Larrabee of Deloitte Consulting, Gen Y'ers are tech-savvy, team oriented, and multitaskers.

Accepted Answer

A) True 
 B)False

Question 2

Which of these scenarios is an example of overt resistance?

Accepted Answer

A)  Charles noticed that his new employee was habitually late for work. 
B)  The construction workers decided to strike when they didn't receive a pay increase. 
C)  After the profit loss last quarter, many members of the sales staff were no longer motivated to find new customers. 
D)  Corinne told her supervisor that shipping errors had increased by 44% since last quarter. 
A)  Charles noticed that his new employee was habitually late for work. 
B)  The construction workers decided to strike when they didn't receive a pay increase. 
C)  After the profit loss last quarter, many members of the sales staff were no longer motivated to find new customers. 
D)  Corinne told her supervisor that shipping errors had increased by 44% since last quarter.

Question 3

When a new NBA team approached the city to build a venue for them to play in, the city agreed but with the requirement that the team stay in the city for at least 25 years and pay $1 million in rent each year for the entirety of the contract. The NBA team declined the contract and found another city who agreed to a 15-year deal. What type of organizational resistance did the team encounter?

Accepted Answer

A)  interorganizational agreements 
B)  organizational culture 
C)  organization design 
D)  resource limitations 
A)  interorganizational agreements 
B)  organizational culture 
C)  organization design 
D)  resource limitations

Question 4

Jake's company supplies the local sports stadium with snack bags of chips to sell during games. Jake requires the stadium to buy a minimum of ten pallets of snacks each season. The stadium would like to switch to a new vendor but signed an agreement for the next five seasons with Jake's company. Which type of organizational resistance does the stadium face?

Accepted Answer

A)  resource limitations 
B)  organizational culture 
C)  interorganizational agreements 
D)  organization design 
A)  resource limitations 
B)  organizational culture 
C)  interorganizational agreements 
D)  organization design

Question 5

Perceptual _____ is a perceptual error in which people tend to perceive selectively the things that fit most comfortably with their current view of the world.

Accepted Answer

A)  economics 
B)  primacy 
C)  defense 
D)  myopia 
A)  economics 
B)  primacy 
C)  defense 
D)  myopia

Question 6

In Diversity Competency: One thing that Jared Larrabee of Deloitte Consulting says that Gen Y'ers bring to an organization a great connection to others, including their parents, and they often need more direction because of this. In other words, they lack

Accepted Answer

A)  work/life balance. 
B)  diversity. 
C)  compatability. 
D)  independence. 
A)  work/life balance. 
B)  diversity. 
C)  compatability. 
D)  independence.

Question 7

Individual readiness for change should be assessed by understanding the degree of employee satisfaction with the status quo and

Accepted Answer

A)  the potential resistance from outside sources. 
B)  the organization's policy for employee development. 
C)  the perceived personal risk involved in changing it. 
D)  the financial impact of change. 
A)  the potential resistance from outside sources. 
B)  the organization's policy for employee development. 
C)  the perceived personal risk involved in changing it. 
D)  the financial impact of change.

Question 8

The moving stage of Lewin's Model involves reducing those forces that are maintaining the organization's behavior at the present level.

Accepted Answer

A) True 
 B)False

Question 9

When the warehouse supervisor reorganized the parts area so it was more efficient for the line workers to use, it was an example of a planned organizational change.

Accepted Answer

A) True 
 B)False

Question 10

The management team decided the best way to increase profits was to stop production of room air conditioners and concentrate on whole-house systems. Which approach to organizational change does this represent?

Accepted Answer

A)  economic 
B)  organizational development 
C)  political 
D)  relationship processes 
A)  economic 
B)  organizational development 
C)  political 
D)  relationship processes

Question 11

A successful change approach would

Accepted Answer

A)  accept resistance to change. 
B)  create a readiness for change. 
C)  cancel momentum for change. 
D)  focus only on the future state of change. 
A)  accept resistance to change. 
B)  create a readiness for change. 
C)  cancel momentum for change. 
D)  focus only on the future state of change.

Question 12

In Learning from Experience: When Mary Barra took over as CEO of General Motors, she knew that _____ needed to be the hallmarks of a new GM culture.

Accepted Answer

A)  entrepreneurship and individualism 
B)  collectivism and groupthink 
C)  safety and innovation 
D)  integrity and benevolence 
A)  entrepreneurship and individualism 
B)  collectivism and groupthink 
C)  safety and innovation 
D)  integrity and benevolence

Question 13

In Change Competency: According to Gregg Steinhafel, former CEO of Target, the company wants to be known as the king that delivers

Accepted Answer

A)  logistics with enough muscle to force vendors to lower their prices. 
B)  a great experience and exciting, unique products. 
C)  cost savings above all else. 
D)  a fun shopping environment. 
A)  logistics with enough muscle to force vendors to lower their prices. 
B)  a great experience and exciting, unique products. 
C)  cost savings above all else. 
D)  a fun shopping environment.

Question 14

Trevor's company announced that starting next month, all employees would be required to wear an ID tag while in the office and that ID tag would be scanned as employees entered and exited the building. Which part of Lewin's model is the company demonstrating?

Accepted Answer

A)  unfreezing 
B)  holding 
C)  moving 
D)  refreezing 
A)  unfreezing 
B)  holding 
C)  moving 
D)  refreezing

Question 15

Identify characteristics of an effective change program and provide an example that demonstrates one of these characteristics.

Accepted Answer

An effective change program might includ

In Diversity Competency: According to Jared Larrabee of Deloitte Consulting, Gen Y'ers are tech-savvy, team oriented, and multitaskers.

Which of these scenarios is an example of overt resistance?

Perceptual _____ is a perceptual error in which people tend to perceive selectively the things that fit most comfortably with their current view of the world.

In Diversity Competency: One thing that Jared Larrabee of Deloitte Consulting says that Gen Y'ers bring to an organization a great connection to others, including their parents, and they often need more direction because of this. In other words, they lack

Individual readiness for change should be assessed by understanding the degree of employee satisfaction with the status quo and

The moving stage of Lewin's Model involves reducing those forces that are maintaining the organization's behavior at the present level.

When the warehouse supervisor reorganized the parts area so it was more efficient for the line workers to use, it was an example of a planned organizational change.

The management team decided the best way to increase profits was to stop production of room air conditioners and concentrate on whole-house systems. Which approach to organizational change does this represent?

A successful change approach would

In Learning from Experience: When Mary Barra took over as CEO of General Motors, she knew that _____ needed to be the hallmarks of a new GM culture.

In Change Competency: According to Gregg Steinhafel, former CEO of Target, the company wants to be known as the king that delivers

Trevor's company announced that starting next month, all employees would be required to wear an ID tag while in the office and that ID tag would be scanned as employees entered and exited the building. Which part of Lewin's model is the company demonstrating?

Identify characteristics of an effective change program and provide an example that demonstrates one of these characteristics.

Learning About Organizational Behavior

Individual Difference and Job Attitudes

Perceptions and Attributions

Learning and Performance Management

Motivating Employees

Motivation: Goal Setting and Reward Programs

Workplace Stress and Aggression

Interpersonal Communication in Organizations

Promoting Fairness and Trust

Leadership Effectiveness: Foundations

Leadership Effectiveness: New Perspectives

Developing and Leading Teams

Managing Conflict and Negotiating Effectively

Managerial Decision Making

Organization Design

Cultivating Organizational Culture

Filters

Exam 17: Managing Organizational Change

In Diversity Competency: According to Jared Larrabee of Deloitte Consulting, Gen Y'ers are tech-savvy, team oriented, and multitaskers.

Which of these scenarios is an example of overt resistance?

Perceptual _____ is a perceptual error in which people tend to perceive selectively the things that fit most comfortably with their current view of the world.

In Diversity Competency: One thing that Jared Larrabee of Deloitte Consulting says that Gen Y'ers bring to an organization a great connection to others, including their parents, and they often need more direction because of this. In other words, they lack

Individual readiness for change should be assessed by understanding the degree of employee satisfaction with the status quo and

The moving stage of Lewin's Model involves reducing those forces that are maintaining the organization's behavior at the present level.

When the warehouse supervisor reorganized the parts area so it was more efficient for the line workers to use, it was an example of a planned organizational change.

The management team decided the best way to increase profits was to stop production of room air conditioners and concentrate on whole-house systems. Which approach to organizational change does this represent?

A successful change approach would

In Learning from Experience: When Mary Barra took over as CEO of General Motors, she knew that _____ needed to be the hallmarks of a new GM culture.

In Change Competency: According to Gregg Steinhafel, former CEO of Target, the company wants to be known as the king that delivers

Trevor's company announced that starting next month, all employees would be required to wear an ID tag while in the office and that ID tag would be scanned as employees entered and exited the building. Which part of Lewin's model is the company demonstrating?

Identify characteristics of an effective change program and provide an example that demonstrates one of these characteristics.

Learning About Organizational Behavior

Individual Difference and Job Attitudes

Perceptions and Attributions

Learning and Performance Management

Motivating Employees

Motivation: Goal Setting and Reward Programs

Workplace Stress and Aggression

Interpersonal Communication in Organizations

Promoting Fairness and Trust

Leadership Effectiveness: Foundations

Leadership Effectiveness: New Perspectives

Developing and Leading Teams

Managing Conflict and Negotiating Effectively

Managerial Decision Making

Organization Design

Cultivating Organizational Culture

Filters