Question 1

According to Kotter's model, the _____ clarifies the change effort by describing the direction in which the organization needs to move.

Accepted Answer

A)  mission 
B)  production 
C)  vision 
D)  coalition 
A)  mission 
B)  production 
C)  vision 
D)  coalition

Question 2

Cameron was surprised when the head of the company announced that his division would soon have another department head. Cameron had always been the only one in charge of the department and he wondered if the company didn't like how he ran things. What is the reason for Cameron's resistance to change?

Accepted Answer

A)  threat to power 
B)  perceptions 
C)  economic reasons 
D)  personality 
A)  threat to power 
B)  perceptions 
C)  economic reasons 
D)  personality

Question 3

The _____ stage of force field analysis involves reducing forces that are maintaining the organization's behavior at its present level.

Accepted Answer

A)  moving 
B)  refreezing 
C)  holding 
D)  unfreezing 
A)  moving 
B)  refreezing 
C)  holding 
D)  unfreezing

Question 4

Isabella is organizing an online blog where members of her production team can work in tandem to determine the best way to fix the issues with the company's new line of spark plugs. Which generational cohort will respond best to this type of work assignment?

Accepted Answer

A)  baby boomers 
B)  Gen Y'ers 
C)  Gen Z'ers 
D)  Gen X'ers 
A)  baby boomers 
B)  Gen Y'ers 
C)  Gen Z'ers 
D)  Gen X'ers

Question 5

An accurate diagnosis of organizational problems and functioning should only be completed after organizational change has been incorporated.

Accepted Answer

A) True 
 B)False

Question 6

Shari, who works in Copenhagen; Darnell, who works in Chicago; and Montel, who works in Montreal convene for a teleconference each Tuesday morning to discuss the status of their project for their New York-based employer. These coworkers are part of a(n)

Accepted Answer

A)  localization strategy. 
B)  groupthink. 
C)  advising group. 
D)  virtual team. 
A)  localization strategy. 
B)  groupthink. 
C)  advising group. 
D)  virtual team.

Question 7

When using the economic approach to organizational change, what motivates employees?

Accepted Answer

A)  volunteer opportunities 
B)  teamwork 
C)  financial incentives 
D)  shorter work hours 
A)  volunteer opportunities 
B)  teamwork 
C)  financial incentives 
D)  shorter work hours

Question 8

The CEO asked the entire management team to meet next week to discuss why the existing structure for retaining clients wasn't working. The CEO wanted to show that the opinions of the management team were central to finding the answer to the problem. Which approach to organizational change is the CEO using?

Accepted Answer

A)  political 
B)  economic 
C)  diversity training 
D)  organizational development 
A)  political 
B)  economic 
C)  diversity training 
D)  organizational development

Question 9

Marel knew she should hire more people for the holiday rush, but she didn't have the financial backing to do it. What type of organizational resistance is Marel facing?

Accepted Answer

A)  organization design 
B)  organizational culture 
C)  interorganizational agreements 
D)  resource limitations 
A)  organization design 
B)  organizational culture 
C)  interorganizational agreements 
D)  resource limitations

Question 10

The management team felt that the product development team was working too slowly so they hired more people. Three months later, the management team was frustrated because product development was still slow. That's when they realized that the team was slow because manufacturing wasn't able to produce prototypes. What did the management team fail to recognize in the organizational diagnosis?

Accepted Answer

A)  ethical considerations should be taken into account 
B)  outside vendors should be taken into consideration 
C)  organizational diagnosis requires rewards 
D)  a diagnosis represents the symptoms 
A)  ethical considerations should be taken into account 
B)  outside vendors should be taken into consideration 
C)  organizational diagnosis requires rewards 
D)  a diagnosis represents the symptoms

Question 11

Explain how organizational culture can create organizational resistance.

Accepted Answer

Culture is one of the most difficult thi

Question 12

The ultimate purpose of the economic approach to organizational change is to

Accepted Answer

A)  make a profit. 
B)  create a team environment. 
C)  create structure. 
D)  develop employee competencies. 
A)  make a profit. 
B)  create a team environment. 
C)  create structure. 
D)  develop employee competencies.

Question 13

Much of the information gathered during an organizational diagnosis will reveal symptoms rather than causes of problems.

Accepted Answer

A) True 
 B)False

Question 14

Lewin's three-stage model and Kotter's eight-stage model are used by organizations to

Accepted Answer

A)  demonstrate organizational resistance. 
B)  create an organizational hierarchy. 
C)  implement planned change. 
D)  collect raw data. 
A)  demonstrate organizational resistance. 
B)  create an organizational hierarchy. 
C)  implement planned change. 
D)  collect raw data.

Question 15

When Sergio Marchionne took over Fiat, he faced an emphasis on the authority hierarchy that caused employees to use only specific channels of communication. What type of organizational resistance did he encounter?

Accepted Answer

A)  resource limitations 
B)  organization design 
C)  organizational culture 
D)  interorganizational agreements 
A)  resource limitations 
B)  organization design 
C)  organizational culture 
D)  interorganizational agreements

Question 16

When employees are dissatisfied with their current situation and don't perceive any personal risk from change, they have a high level of readiness for change.

Accepted Answer

A) True 
 B)False

Question 17

Explain the purpose, leadership, focus, and motivation for the economic approach and organizational development approach to planned organizational change.

Accepted Answer

The economic approach is profit-driven a

Question 18

Kotter's model confirms that change occurs quickly when the proper steps are taken.

Accepted Answer

A) True 
 B)False

Question 19

Which term refers to many markets that are worldwide and are served by international or multinational corporations?

Accepted Answer

A)  transnational 
B)  industrialization 
C)  localization 
D)  globalization 
A)  transnational 
B)  industrialization 
C)  localization 
D)  globalization

Question 20

Organizational behavior is the product of

Accepted Answer

A)  many things. 
B)  individual behavior. 
C)  hierarchy. 
D)  outside sources. 
A)  many things. 
B)  individual behavior. 
C)  hierarchy. 
D)  outside sources.

According to Kotter's model, the _____ clarifies the change effort by describing the direction in which the organization needs to move.

The _____ stage of force field analysis involves reducing forces that are maintaining the organization's behavior at its present level.

Isabella is organizing an online blog where members of her production team can work in tandem to determine the best way to fix the issues with the company's new line of spark plugs. Which generational cohort will respond best to this type of work assignment?

An accurate diagnosis of organizational problems and functioning should only be completed after organizational change has been incorporated.

Shari, who works in Copenhagen; Darnell, who works in Chicago; and Montel, who works in Montreal convene for a teleconference each Tuesday morning to discuss the status of their project for their New York-based employer. These coworkers are part of a(n)

When using the economic approach to organizational change, what motivates employees?

Marel knew she should hire more people for the holiday rush, but she didn't have the financial backing to do it. What type of organizational resistance is Marel facing?

Explain how organizational culture can create organizational resistance.

The ultimate purpose of the economic approach to organizational change is to

Much of the information gathered during an organizational diagnosis will reveal symptoms rather than causes of problems.

Lewin's three-stage model and Kotter's eight-stage model are used by organizations to

When Sergio Marchionne took over Fiat, he faced an emphasis on the authority hierarchy that caused employees to use only specific channels of communication. What type of organizational resistance did he encounter?

When employees are dissatisfied with their current situation and don't perceive any personal risk from change, they have a high level of readiness for change.

Explain the purpose, leadership, focus, and motivation for the economic approach and organizational development approach to planned organizational change.

Kotter's model confirms that change occurs quickly when the proper steps are taken.

Which term refers to many markets that are worldwide and are served by international or multinational corporations?

Organizational behavior is the product of

Learning About Organizational Behavior

Individual Difference and Job Attitudes

Perceptions and Attributions

Learning and Performance Management

Motivating Employees

Motivation: Goal Setting and Reward Programs

Workplace Stress and Aggression

Interpersonal Communication in Organizations

Promoting Fairness and Trust

Leadership Effectiveness: Foundations

Leadership Effectiveness: New Perspectives

Developing and Leading Teams

Managing Conflict and Negotiating Effectively

Managerial Decision Making

Organization Design

Cultivating Organizational Culture

Filters

Exam 17: Managing Organizational Change

According to Kotter's model, the _____ clarifies the change effort by describing the direction in which the organization needs to move.

The _____ stage of force field analysis involves reducing forces that are maintaining the organization's behavior at its present level.

Isabella is organizing an online blog where members of her production team can work in tandem to determine the best way to fix the issues with the company's new line of spark plugs. Which generational cohort will respond best to this type of work assignment?

An accurate diagnosis of organizational problems and functioning should only be completed after organizational change has been incorporated.

Shari, who works in Copenhagen; Darnell, who works in Chicago; and Montel, who works in Montreal convene for a teleconference each Tuesday morning to discuss the status of their project for their New York-based employer. These coworkers are part of a(n)

When using the economic approach to organizational change, what motivates employees?

Marel knew she should hire more people for the holiday rush, but she didn't have the financial backing to do it. What type of organizational resistance is Marel facing?

Explain how organizational culture can create organizational resistance.

The ultimate purpose of the economic approach to organizational change is to

Much of the information gathered during an organizational diagnosis will reveal symptoms rather than causes of problems.

Lewin's three-stage model and Kotter's eight-stage model are used by organizations to

When Sergio Marchionne took over Fiat, he faced an emphasis on the authority hierarchy that caused employees to use only specific channels of communication. What type of organizational resistance did he encounter?

When employees are dissatisfied with their current situation and don't perceive any personal risk from change, they have a high level of readiness for change.

Explain the purpose, leadership, focus, and motivation for the economic approach and organizational development approach to planned organizational change.

Kotter's model confirms that change occurs quickly when the proper steps are taken.

Which term refers to many markets that are worldwide and are served by international or multinational corporations?

Organizational behavior is the product of

Learning About Organizational Behavior

Individual Difference and Job Attitudes

Perceptions and Attributions

Learning and Performance Management

Motivating Employees

Motivation: Goal Setting and Reward Programs

Workplace Stress and Aggression

Interpersonal Communication in Organizations

Promoting Fairness and Trust

Leadership Effectiveness: Foundations

Leadership Effectiveness: New Perspectives

Developing and Leading Teams

Managing Conflict and Negotiating Effectively

Managerial Decision Making

Organization Design

Cultivating Organizational Culture

Filters