Question 1

Explain how globalization has created pressure for change.

Accepted Answer

Globalization means many more markets ar

Question 2

Describe the factors leaders and employees should consider when conducting an organizational diagnosis.

Accepted Answer

When making an organizational diagnosis,

Question 3

Which of these characteristics is typical of a Gen Y'er?

Accepted Answer

A)  act independently 
B)  value discretion 
C)  able to multitask 
D)  demonstrate patience 
A)  act independently 
B)  value discretion 
C)  able to multitask 
D)  demonstrate patience

Question 4

Characteristics of a person's personality may make that person resistant to change.

Accepted Answer

A) True 
 B)False

Question 5

Describe the various generational cohorts and how these cohorts create pressure for change.

Accepted Answer

Baby boomers were born between 1946 and

Question 6

Casey lacks self-assurance and when her boss asked her to decide which of the ten products they would sell for the holiday, she constantly asked him questions about the products and tried to gauge his opinions before she gave hers. What is the reason for Casey's resistance to change?

Accepted Answer

A)  habit 
B)  perceptions 
C)  threat to power 
D)  personality 
A)  habit 
B)  perceptions 
C)  threat to power 
D)  personality

Question 7

Lean In circles were inspired by the 2013 book Lean In and are social networks that focus on

Accepted Answer

A)  helping individuals relying less on each other and more on themselves. 
B)  encouraging women to work their way up into leadership roles. 
C)  bringing companies together to work toward a better environment. 
D)  incorporating face-to-face time in the workplace. 
A)  helping individuals relying less on each other and more on themselves. 
B)  encouraging women to work their way up into leadership roles. 
C)  bringing companies together to work toward a better environment. 
D)  incorporating face-to-face time in the workplace.

Question 8

Taylor is pleased with the way the company develops individual talent and doesn't think he can find another company with the same ideals. Taylor's readiness for change is BEST characterized as

Accepted Answer

A)  radical. 
B)  low. 
C)  inevitable. 
D)  high. 
A)  radical. 
B)  low. 
C)  inevitable. 
D)  high.

Question 9

Of the following, which would be at the center of all organizational change?

Accepted Answer

A)  reward system 
B)  teams 
C)  organization design 
D)  culture 
A)  reward system 
B)  teams 
C)  organization design 
D)  culture

Question 10

The key source of energy in an effective change program must come from

Accepted Answer

A)  the organization's members. 
B)  a third party. 
C)  customers. 
D)  competitive forces. 
A)  the organization's members. 
B)  a third party. 
C)  customers. 
D)  competitive forces.

Question 11

Describe Lewin's Model of Change and provide an example of each stage within the model.

Accepted Answer

Lewin's model is called force field anal

Question 12

Even though it would be less expensive for the company to ship products in bulk, the manager continued to ship items individually because that's the way it had always been done. Why is the manager resistant to change?

Accepted Answer

A)  threat to power 
B)  personality 
C)  habit 
D)  threat to top management 
A)  threat to power 
B)  personality 
C)  habit 
D)  threat to top management

Question 13

Last month there were eight injuries in the warehouse where Stefan works. The company has installed safety reminder cards throughout the warehouse to prevent this from continuing. Which part of Lewin's model does this demonstrate?

Accepted Answer

A)  holding 
B)  unfreezing 
C)  moving 
D)  refreezing 
A)  holding 
B)  unfreezing 
C)  moving 
D)  refreezing

Question 14

Planned organizational change means that the change is

Accepted Answer

A)  constant. 
B)  intentional. 
C)  inevitable. 
D)  resistant. 
A)  constant. 
B)  intentional. 
C)  inevitable. 
D)  resistant.

Question 15

In Diversity Competency: One goal of the diversity program at United Technologies is to make all associates feel valued.

Accepted Answer

A) True 
 B)False

Question 16

Fifteen people have left Kent's company in the last three months; he decides to send out an employee satisfaction survey to learn more about his employees' feelings toward their jobs. Which aspect of organizational diagnosis is Kent using?

Accepted Answer

A)  collecting data 
B)  drawing conclusions 
C)  analyzing data 
D)  implementing change 
A)  collecting data 
B)  drawing conclusions 
C)  analyzing data 
D)  implementing change

Question 17

All of these are practices that can help reduce resistance to change within a company EXCEPT

Accepted Answer

A)  engaging employees in the change program. 
B)  encouraging management to constantly foster change. 
C)  creating new organizational designs and cultures to empower employees. 
D)  helping employees reframe change program to benefit them. 
A)  engaging employees in the change program. 
B)  encouraging management to constantly foster change. 
C)  creating new organizational designs and cultures to empower employees. 
D)  helping employees reframe change program to benefit them.

Question 18

Union contracts and labor negotiations are examples of agreements that can restrain an organization's actions.

Accepted Answer

A) True 
 B)False

Question 19

The organizational development approach empowers _____ to solve problems.

Accepted Answer

A)  customers 
B)  employees 
C)  management 
D)  third parties 
A)  customers 
B)  employees 
C)  management 
D)  third parties

Question 20

Global markets now exist for most products and companies successfully compete with few adaptations in their structure and operations.

Accepted Answer

A) True 
 B)False

Explain how globalization has created pressure for change.

Describe the factors leaders and employees should consider when conducting an organizational diagnosis.

Which of these characteristics is typical of a Gen Y'er?

Characteristics of a person's personality may make that person resistant to change.

Describe the various generational cohorts and how these cohorts create pressure for change.

Casey lacks self-assurance and when her boss asked her to decide which of the ten products they would sell for the holiday, she constantly asked him questions about the products and tried to gauge his opinions before she gave hers. What is the reason for Casey's resistance to change?

Lean In circles were inspired by the 2013 book Lean In and are social networks that focus on

Taylor is pleased with the way the company develops individual talent and doesn't think he can find another company with the same ideals. Taylor's readiness for change is BEST characterized as

Of the following, which would be at the center of all organizational change?

The key source of energy in an effective change program must come from

Describe Lewin's Model of Change and provide an example of each stage within the model.

Even though it would be less expensive for the company to ship products in bulk, the manager continued to ship items individually because that's the way it had always been done. Why is the manager resistant to change?

Last month there were eight injuries in the warehouse where Stefan works. The company has installed safety reminder cards throughout the warehouse to prevent this from continuing. Which part of Lewin's model does this demonstrate?

Planned organizational change means that the change is

In Diversity Competency: One goal of the diversity program at United Technologies is to make all associates feel valued.

Fifteen people have left Kent's company in the last three months; he decides to send out an employee satisfaction survey to learn more about his employees' feelings toward their jobs. Which aspect of organizational diagnosis is Kent using?

All of these are practices that can help reduce resistance to change within a company EXCEPT

Union contracts and labor negotiations are examples of agreements that can restrain an organization's actions.

The organizational development approach empowers _____ to solve problems.

Global markets now exist for most products and companies successfully compete with few adaptations in their structure and operations.

Learning About Organizational Behavior

Individual Difference and Job Attitudes

Perceptions and Attributions

Learning and Performance Management

Motivating Employees

Motivation: Goal Setting and Reward Programs

Workplace Stress and Aggression

Interpersonal Communication in Organizations

Promoting Fairness and Trust

Leadership Effectiveness: Foundations

Leadership Effectiveness: New Perspectives

Developing and Leading Teams

Managing Conflict and Negotiating Effectively

Managerial Decision Making

Organization Design

Cultivating Organizational Culture

Filters

Exam 17: Managing Organizational Change

Explain how globalization has created pressure for change.

Describe the factors leaders and employees should consider when conducting an organizational diagnosis.

Which of these characteristics is typical of a Gen Y'er?

Characteristics of a person's personality may make that person resistant to change.

Describe the various generational cohorts and how these cohorts create pressure for change.

Casey lacks self-assurance and when her boss asked her to decide which of the ten products they would sell for the holiday, she constantly asked him questions about the products and tried to gauge his opinions before she gave hers. What is the reason for Casey's resistance to change?

Lean In circles were inspired by the 2013 book Lean In and are social networks that focus on

Taylor is pleased with the way the company develops individual talent and doesn't think he can find another company with the same ideals. Taylor's readiness for change is BEST characterized as

Of the following, which would be at the center of all organizational change?

The key source of energy in an effective change program must come from

Describe Lewin's Model of Change and provide an example of each stage within the model.

Even though it would be less expensive for the company to ship products in bulk, the manager continued to ship items individually because that's the way it had always been done. Why is the manager resistant to change?

Last month there were eight injuries in the warehouse where Stefan works. The company has installed safety reminder cards throughout the warehouse to prevent this from continuing. Which part of Lewin's model does this demonstrate?

Planned organizational change means that the change is

In Diversity Competency: One goal of the diversity program at United Technologies is to make all associates feel valued.

Fifteen people have left Kent's company in the last three months; he decides to send out an employee satisfaction survey to learn more about his employees' feelings toward their jobs. Which aspect of organizational diagnosis is Kent using?

All of these are practices that can help reduce resistance to change within a company EXCEPT

Union contracts and labor negotiations are examples of agreements that can restrain an organization's actions.

The organizational development approach empowers _____ to solve problems.

Global markets now exist for most products and companies successfully compete with few adaptations in their structure and operations.

Learning About Organizational Behavior

Individual Difference and Job Attitudes

Perceptions and Attributions

Learning and Performance Management

Motivating Employees

Motivation: Goal Setting and Reward Programs

Workplace Stress and Aggression

Interpersonal Communication in Organizations

Promoting Fairness and Trust

Leadership Effectiveness: Foundations

Leadership Effectiveness: New Perspectives

Developing and Leading Teams

Managing Conflict and Negotiating Effectively

Managerial Decision Making

Organization Design

Cultivating Organizational Culture

Filters