Question 1

Because Six Sigma involves the elimination of defects,it can only be applied in manufacturing processes

Accepted Answer

A) True 
 B)False

Question 2

An operator of a filling machine plotted the weights of each bag she filled for three weeks.At the same time,a quality inspector randomly took groups of five bags of the same output and plotted the average weights of the samples.The inspector's sampling distribution will:

Accepted Answer

A) have greater variability than the operator's distribution. 
B) have less variability than the operator's distribution. 
C) show if the output has been produced to the operator's specifications. 
D) have a mean five times greater than the operator's distribution. 
A) have greater variability than the operator's distribution. 
B) have less variability than the operator's distribution. 
C) show if the output has been produced to the operator's specifications. 
D) have a mean five times greater than the operator's distribution.

Question 3

What are the benefits of ISO certification?

Accepted Answer

ISO certification bestows significant ex

Question 4

Which one of the following is a direct effect of high yield losses?

Accepted Answer

A) shorter lead times 
B) reduced need for capacity 
C) lower inventory levels 
D) loss of material 
A) shorter lead times 
B) reduced need for capacity 
C) lower inventory levels 
D) loss of material

Question 5

Historically,the average time to service a customer complaint has been 3 days and the standard deviation has been 0.50 day.Management would like to specify the control limits for an   chart with a sample size of 10- and 3- sigma limits.The LCL for the chart would be:

Accepted Answer

A) less than 2.40. 
B) greater than 2.40 but less than or equal to 2.45. 
C) greater than 2.45 but less than or equal to 2.50. 
D) greater than 2.50. 
A) less than 2.40. 
B) greater than 2.40 but less than or equal to 2.45. 
C) greater than 2.45 but less than or equal to 2.50. 
D) greater than 2.50.

Question 6

As an operations manager,which definition of quality do you have the most control over?

Accepted Answer

A) conformance to specifications 
B) support 
C) psychological impressions 
D) value 
A) conformance to specifications 
B) support 
C) psychological impressions 
D) value

Question 7

ISO 9001:2008 standards provide strict guidelines for how products are to be produced.

Accepted Answer

A) True 
 B)False

Question 8

Which one of the following statements is TRUE?

Accepted Answer

A) Appraisal costs decrease as quality level decreases. 
B) Appraisal costs increase as the variation of output increases. 
C) Appraisal costs increase as the variation of output decreases. 
D) Appraisal costs increase as quality level increases. 
A) Appraisal costs decrease as quality level decreases. 
B) Appraisal costs increase as the variation of output increases. 
C) Appraisal costs increase as the variation of output decreases. 
D) Appraisal costs increase as quality level increases.

Question 9

What are the steps in the Six Sigma improvement model and how do they relate to the PDSA cycle?

Accepted Answer

The Six Sigma improvement model contains

Question 10

An example of a type II error would be:

Accepted Answer

A) counting a student's True/False response incorrect when it is actually correct. 
B) convicting an innocent defendant. 
C) eating food that you were unaware was spoiled. 
D) counting a student's True/False response incorrect when it is actually incorrect. 
A) counting a student's True/False response incorrect when it is actually correct. 
B) convicting an innocent defendant. 
C) eating food that you were unaware was spoiled. 
D) counting a student's True/False response incorrect when it is actually incorrect.

Question 11

One of the principles that total quality management (TQM)stresses is employee involvement.

Accepted Answer

A) True 
 B)False

Question 12

What is the difference between the Cp and Cpk measures? Provide an example of a situation in which a process might perform well on one measure but poorly on the other.

Accepted Answer

The process capability ratio,Cp,is the t

Question 13

Taguchi's quality loss function should be centered on the ________.

Accepted Answer

The answer of Taguchi's quality loss function should be centered...

Question 14

Common causes of variation are the purely random,unidentifiable sources of variation that are unavoidable with the current process.

Accepted Answer

A) True 
 B)False

Question 15

________ of variation are the purely random,unidentifiable sources of variation that are unavoidable with the current process.

Accepted Answer

The answer of ________ of variation are the purely random,unidentifiable...

Question 16

The notion of internal customers applies to all parts of a firm.

Accepted Answer

A) True 
 B)False

Question 17

What is one reason that Six Sigma is more difficult to apply to service processes?

Accepted Answer

A) There is no manual that suggests how Six Sigma can be applied to services. 
B) The work product is more difficult to see. 
C) There is no way to measure process capability of a service product. 
D) The National Six Sigma Society cautions against using it for services. 
A) There is no manual that suggests how Six Sigma can be applied to services. 
B) The work product is more difficult to see. 
C) There is no way to measure process capability of a service product. 
D) The National Six Sigma Society cautions against using it for services.

Question 18

Wider limits on a control chart result in lower probability of a type I error.

Accepted Answer

A) True 
 B)False

Question 19

The ________ section of the Baldrige Performance Excellence Program has the greatest emphasis.

Accepted Answer

The answer of The ________ section of the Baldrige Performance...

Question 20

Which of the following would be a "common" cause of variation?

Accepted Answer

A) random sources 
B) a machine in need of repair 
C) an untrained worker 
D) a defective raw material 
A) random sources 
B) a machine in need of repair 
C) an untrained worker 
D) a defective raw material

Exam 5: Quality and Performance

Because Six Sigma involves the elimination of defects,it can only be applied in manufacturing processes

An operator of a filling machine plotted the weights of each bag she filled for three weeks.At the same time,a quality inspector randomly took groups of five bags of the same output and plotted the average weights of the samples.The inspector's sampling distribution will:

What are the benefits of ISO certification?

Which one of the following is a direct effect of high yield losses?

Historically,the average time to service a customer complaint has been 3 days and the standard deviation has been 0.50 day.Management would like to specify the control limits for an chart with a sample size of 10- and 3- sigma limits.The LCL for the chart would be:

As an operations manager,which definition of quality do you have the most control over?

ISO 9001:2008 standards provide strict guidelines for how products are to be produced.

Which one of the following statements is TRUE?

What are the steps in the Six Sigma improvement model and how do they relate to the PDSA cycle?

An example of a type II error would be:

One of the principles that total quality management (TQM)stresses is employee involvement.

What is the difference between the Cp and Cpk measures? Provide an example of a situation in which a process might perform well on one measure but poorly on the other.

Taguchi's quality loss function should be centered on the ________.

Common causes of variation are the purely random,unidentifiable sources of variation that are unavoidable with the current process.

________ of variation are the purely random,unidentifiable sources of variation that are unavoidable with the current process.

The notion of internal customers applies to all parts of a firm.

What is one reason that Six Sigma is more difficult to apply to service processes?

Wider limits on a control chart result in lower probability of a type I error.

The ________ section of the Baldrige Performance Excellence Program has the greatest emphasis.

Which of the following would be a "common" cause of variation?

Using Operations to Compete

Project Management

Process Strategy

Process Analysis

Capacity Planning

Constraint Management

Lean Systems

Supply Chain Inventory Management

Supply Chain Design

Supply Chain Location Decisions

Supply Chain Integration

Supply Chain Sustainability and Humanitarian Logistics

Forecasting

Operations Planning and Scheduling

Resource Planning

Decision Making

Waiting Line

Special Inventory Models

Linear Programming

Simulation

Financial Analysis

Acceptance Sampling Plans

Measuring Output Rates

Learning Curve Analysis

Operations Scheduling

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