Question 1

The underlying statistical distribution for the p-chart is:

Accepted Answer

A) Poisson. 
B) binomial 
C) percentage. 
D) normal. 
A) Poisson. 
B) binomial 
C) percentage. 
D) normal.

Question 2

Which one of the following is a potential consequence of external failures?

Accepted Answer

A) longer lead times 
B) less rework 
C) more litigation costs 
D) lower product costs 
A) longer lead times 
B) less rework 
C) more litigation costs 
D) lower product costs

Question 3

________ refers to how well the product or service performs its intended purpose.

Accepted Answer

The answer of ________ refers to how well the product...

Question 4

A manufacturer embarking on a Six Sigma program sets the goal of having true Six Sigma capability for all processes by the end of the month.If their current process capability index on a key metric is less than 2.0 and the process capability ratio is 1.0,what must happen with the process standard deviation?

Accepted Answer

A) The process standard deviation must be doubled. 
B) The process standard deviation must be reduced by a factor of six. 
C) The process standard deviation must be cut in half. 
D) The process tolerances should be doubled. 
A) The process standard deviation must be doubled. 
B) The process standard deviation must be reduced by a factor of six. 
C) The process standard deviation must be cut in half. 
D) The process tolerances should be doubled.

Question 5

MKS Inc. ,produces meter sticks that have a target length of 100 centimeters with upper and lower specification limits of 100.05 and 99.95 centimeters respectively.Their existing process produces meter sticks with an average length of 99.97 centimeters and a standard deviation of 0.015 centimeters.They are considering the purchase of a new machine that can hold a process output average exactly to target with a standard deviation of 0.02.Which machine will provide a better process capability index?

Accepted Answer

Existing Process: @#IMG-DLM& = Minimum o

Question 6

Assignable causes of variation include any variable-causing factors that can be identified and eliminated.

Accepted Answer

A) True 
 B)False

Question 7

Historically,the average diameter of the holes drilled has been 0.25 cm and the average range has been 0.1 cm.Determine the central line and upper and lower control limits for an

Accepted Answer

The answer of Historically,the average diameter of the holes drilled...

Question 8

Genichi Taguchi first combined engineering and statistical methods to reduce costs and improve quality in an approach called ________.

Accepted Answer

The answer of Genichi Taguchi first combined engineering and statistical...

Question 9

Which one of the following statements is TRUE?

Accepted Answer

A) Nothing can be done to completely eliminate variation in process output. 
B) SPC and TQM are one and the same thing. 
C) Assignable causes of variation are purely random factors that can be assigned to a particular process. 
D) Common causes of variation are those factors that can be identified as commonly occurring at a particular process. 
A) Nothing can be done to completely eliminate variation in process output. 
B) SPC and TQM are one and the same thing. 
C) Assignable causes of variation are purely random factors that can be assigned to a particular process. 
D) Common causes of variation are those factors that can be identified as commonly occurring at a particular process.

Question 10

Table 5.4
The manager of Champion Cooling Company has recently implemented a statistical process control method.The accompanying table shows the results of five different samples of walk-in coolers that were produced in the previous month.
  
-Using the data in Table 5.4,what is the value of the center line for the chart that monitors performance to target?

Accepted Answer

A) 3.9 
B) 102.0 
C) 103.2 
D) 103.7 
A) 3.9 
B) 102.0 
C) 103.2 
D) 103.7

Question 11

________ is an approach to teamwork that moves responsibility for decisions farther down the organizational chart-to the level of the employee actually doing the job.

Accepted Answer

Employee e

Question 12

Which one of the following statements relating to quality is TRUE?

Accepted Answer

A) Sampling procedures based on measurement by variables should be used when quality specifications are complex. 
B) A distribution of sample means has more variance than the process distribution itself. 
C) The distribution of sample means can be approximated by the normal distribution. 
D) Sampling is a better approach than 100 percent inspection when the cost of accepting a defective item is very high. 
A) Sampling procedures based on measurement by variables should be used when quality specifications are complex. 
B) A distribution of sample means has more variance than the process distribution itself. 
C) The distribution of sample means can be approximated by the normal distribution. 
D) Sampling is a better approach than 100 percent inspection when the cost of accepting a defective item is very high.

Question 13

Acceptance sampling is the application of statistics to determine if the quality of incoming materials should be accepted or rejected.

Accepted Answer

A) True 
 B)False

Question 14

________ is the international standard governing social responsibility.

Accepted Answer

The answer of ________ is the international standard governing social...

Question 15

When should complete inspection be used?

Accepted Answer

A) when inspection tests are destructive 
B) when inspection tasks are monotonous 
C) when the cost of product failure is high relative to the inspection costs 
D) when quality is a competitive priority 
A) when inspection tests are destructive 
B) when inspection tasks are monotonous 
C) when the cost of product failure is high relative to the inspection costs 
D) when quality is a competitive priority

Question 16

A hotel tracks the number of complaints per month.When the process is in control,there is an average of 35 complaints per month.Assume that a 2-sigma control limit is used.What is the lower control limit?

Accepted Answer

A) less than or equal to 15 
B) more than 15 but less than or equal to 20 
C) more than 20 but less than or equal to 25 
D) more than 25 
A) less than or equal to 15 
B) more than 15 but less than or equal to 20 
C) more than 20 but less than or equal to 25 
D) more than 25

Question 17

Process capability determines whether a process is capable of producing the product or services that customers demand.

Accepted Answer

A) True 
 B)False

Question 18

Continuous improvement is a philosophy that:

Accepted Answer

A) uses problem-solving techniques within work teams. 
B) ensures there are plenty of quality inspectors to find areas for improvement. 
C) waits until a big problem occurs,then systematically solves it. 
D) encourages the hiring of statistical process control specialists to reduce the need for current employees to learn statistical methods. 
A) uses problem-solving techniques within work teams. 
B) ensures there are plenty of quality inspectors to find areas for improvement. 
C) waits until a big problem occurs,then systematically solves it. 
D) encourages the hiring of statistical process control specialists to reduce the need for current employees to learn statistical methods.

Question 19

A cost that is incurred if some aspect of a service must be performed again is called a(n):

Accepted Answer

A) yield loss. 
B) prevention cost. 
C) appraisal cost. 
D) rework cost. 
A) yield loss. 
B) prevention cost. 
C) appraisal cost. 
D) rework cost.

Question 20

________ is the international standard governing environmental management.

Accepted Answer

The answer of ________ is the international standard governing environmental...

Exam 5: Quality and Performance

The underlying statistical distribution for the p-chart is:

Which one of the following is a potential consequence of external failures?

________ refers to how well the product or service performs its intended purpose.

Assignable causes of variation include any variable-causing factors that can be identified and eliminated.

Historically,the average diameter of the holes drilled has been 0.25 cm and the average range has been 0.1 cm.Determine the central line and upper and lower control limits for an

Genichi Taguchi first combined engineering and statistical methods to reduce costs and improve quality in an approach called ________.

Which one of the following statements is TRUE?

________ is an approach to teamwork that moves responsibility for decisions farther down the organizational chart-to the level of the employee actually doing the job.

Which one of the following statements relating to quality is TRUE?

Acceptance sampling is the application of statistics to determine if the quality of incoming materials should be accepted or rejected.

________ is the international standard governing social responsibility.

When should complete inspection be used?

A hotel tracks the number of complaints per month.When the process is in control,there is an average of 35 complaints per month.Assume that a 2-sigma control limit is used.What is the lower control limit?

Process capability determines whether a process is capable of producing the product or services that customers demand.

Continuous improvement is a philosophy that:

A cost that is incurred if some aspect of a service must be performed again is called a(n):

________ is the international standard governing environmental management.

Using Operations to Compete

Project Management

Process Strategy

Process Analysis

Capacity Planning

Constraint Management

Lean Systems

Supply Chain Inventory Management

Supply Chain Design

Supply Chain Location Decisions

Supply Chain Integration

Supply Chain Sustainability and Humanitarian Logistics

Forecasting

Operations Planning and Scheduling

Resource Planning

Decision Making

Waiting Line

Special Inventory Models

Linear Programming

Simulation

Financial Analysis

Acceptance Sampling Plans

Measuring Output Rates

Learning Curve Analysis

Operations Scheduling

Filters