Question 1

Quality measured with reference to price is captured by the notion of:

Accepted Answer

A) conformance to specifications. 
B) value. 
C) fitness for use. 
D) psychological impressions. 
A) conformance to specifications. 
B) value. 
C) fitness for use. 
D) psychological impressions.

Question 2

How is Taguchi's quality loss function related to the process capability ratio and the process capability index? Which process performance measure is it closest to?

Accepted Answer

The quality loss function is zero when t

Question 3

The Baldrige Performance Excellence Program considers a company's business results but ISO 9001:2008 registration does not.

Accepted Answer

A) True 
 B)False

Question 4

________ of variation include any variation-causing factors that can be identified and eliminated.

Accepted Answer

The answer of ________ of variation include any variation-causing factors...

Question 5

An example of a type I error would be:

Accepted Answer

A) throwing away a perfectly good banana. 
B) counting a student's multiple choice response correct when it is actually incorrect. 
C) releasing a guilty defendant. 
D) counting a student's multiple choice response correct when it is actually correct. 
A) throwing away a perfectly good banana. 
B) counting a student's multiple choice response correct when it is actually incorrect. 
C) releasing a guilty defendant. 
D) counting a student's multiple choice response correct when it is actually correct.

Question 6

Which one of the following statements about quality control is TRUE?

Accepted Answer

A) Measurement by attributes is a simple yes or no decision. 
B) Complete inspection is used when inspection cost is high. 
C) Sampling inspection is used when the cost of passing a defective unit is high relative to the cost of inspection. 
D) Measurement by variables is often used when the quality specifications are complex. 
A) Measurement by attributes is a simple yes or no decision. 
B) Complete inspection is used when inspection cost is high. 
C) Sampling inspection is used when the cost of passing a defective unit is high relative to the cost of inspection. 
D) Measurement by variables is often used when the quality specifications are complex.

Question 7

Organizations are audited and certified to the ISO ________ and ISO ________ standards but the ISO ________ standard is voluntary.

Accepted Answer

ISO 9001:2

Question 8

A firm targeting Six Sigma quality will use a process capability ratio of ________ as their goal.

Accepted Answer

The answer of A firm targeting Six Sigma quality will...

Question 9

A professor records the number of students who complain each week throughout the semester.If the class size is forty students,what are 3-sigma control limits for this class? Construct a control chart and interpret the data.

Accepted Answer

@#IMG-DLM& @#IMG-DLM& The proc

Question 10

From an ethical standpoint,it is acceptable for a hospital's cardiac surgery unit that is striving for zero complications to turn down high-risk patients.

Accepted Answer

A) True 
 B)False

Question 11

In Statistical Process Control,________ are used to detect defects and determine if the process has deviated from design specifications.

Accepted Answer

A) Flowcharts 
B) Cause-and-Effect Diagrams 
C) Process Capability Charts 
D) Control Charts 
A) Flowcharts 
B) Cause-and-Effect Diagrams 
C) Process Capability Charts 
D) Control Charts

Question 12

The consultant suspiciously eyed the c-chart that Chickenverks used to monitor the number of broken eggs in each 100 egg carton."You know you really should be using a p-chart," the consultant commented with an air of superiority."What's the difference between a p-chart and a c-chart in this application?" the long time Chickenverks employee asked with an obvious edge to his voice."Well," the consultant replied,"the difference is:

Accepted Answer

A) the width of the three sigma limits for the c-chart is 100 times greater than those of the p-chart." 
B) the three-sigma p-chart will catch problems earlier than the three sigma c-chart." 
C) the three sigma c-chart will catch problems earlier than the three sigma p-chart." 
D) well,OK,you got me.The charts will look and behave the same for all practical purposes." 
A) the width of the three sigma limits for the c-chart is 100 times greater than those of the p-chart." 
B) the three-sigma p-chart will catch problems earlier than the three sigma c-chart." 
C) the three sigma c-chart will catch problems earlier than the three sigma p-chart." 
D) well,OK,you got me.The charts will look and behave the same for all practical purposes."

Question 13

Which of the following would be considered an appraisal cost of quality?

Accepted Answer

A) training workers to perform their jobs 
B) purchasing better tools for workers to perform their jobs 
C) repairing an item under the warranty 
D) running a functional test on each item before it is boxed for shipment 
A) training workers to perform their jobs 
B) purchasing better tools for workers to perform their jobs 
C) repairing an item under the warranty 
D) running a functional test on each item before it is boxed for shipment

Question 14

External customers are those who ________ the product or service.

Accepted Answer

The answer of External customers are those who ________ the...

Question 15

Since an employee's responsibility is to move production along,it is ethical to knowingly pass defective services or products to internal or external customers when capacity is tight.

Accepted Answer

A) True 
 B)False

Question 16

Appraisal costs are associated with preventing defects before they happen.

Accepted Answer

A) True 
 B)False

Question 17

What is the long-term impact of unethical business practices on product and service quality?

Accepted Answer

Firms that produce better quality servic

Question 18

Process centering is shown by an   chart.

Accepted Answer

A) True 
 B)False

Question 19

The Baldrige Performance Excellence Program:

Accepted Answer

A) involves a rigorous review process that often helps the companies define what quality means to them,regardless of the outcome. 
B) focuses on large manufacturing companies because of the impact they have on the economy. 
C) is a set of standards governing the requirements for documentation of a quality program. 
D) was devised by the International Organization for Standardization for companies doing business in Europe. 
A) involves a rigorous review process that often helps the companies define what quality means to them,regardless of the outcome. 
B) focuses on large manufacturing companies because of the impact they have on the economy. 
C) is a set of standards governing the requirements for documentation of a quality program. 
D) was devised by the International Organization for Standardization for companies doing business in Europe.

Question 20

What is the relationship between type I and type II errors and the width of the upper and lower control limits on SPC charts? Propose a mechanism for determining SPC chart limit widths based upon the financial consequences of type I and type II errors.

Accepted Answer

Type I and type II errors move in opposi

Exam 5: Quality and Performance

Quality measured with reference to price is captured by the notion of:

How is Taguchi's quality loss function related to the process capability ratio and the process capability index? Which process performance measure is it closest to?

The Baldrige Performance Excellence Program considers a company's business results but ISO 9001:2008 registration does not.

________ of variation include any variation-causing factors that can be identified and eliminated.

An example of a type I error would be:

Which one of the following statements about quality control is TRUE?

Organizations are audited and certified to the ISO ________ and ISO ________ standards but the ISO ________ standard is voluntary.

A firm targeting Six Sigma quality will use a process capability ratio of ________ as their goal.

A professor records the number of students who complain each week throughout the semester.If the class size is forty students,what are 3-sigma control limits for this class? Construct a control chart and interpret the data.

From an ethical standpoint,it is acceptable for a hospital's cardiac surgery unit that is striving for zero complications to turn down high-risk patients.

In Statistical Process Control,________ are used to detect defects and determine if the process has deviated from design specifications.

Which of the following would be considered an appraisal cost of quality?

External customers are those who ________ the product or service.

Since an employee's responsibility is to move production along,it is ethical to knowingly pass defective services or products to internal or external customers when capacity is tight.

Appraisal costs are associated with preventing defects before they happen.

What is the long-term impact of unethical business practices on product and service quality?

Process centering is shown by an chart.

The Baldrige Performance Excellence Program:

What is the relationship between type I and type II errors and the width of the upper and lower control limits on SPC charts? Propose a mechanism for determining SPC chart limit widths based upon the financial consequences of type I and type II errors.

Using Operations to Compete

Project Management

Process Strategy

Process Analysis

Capacity Planning

Constraint Management

Lean Systems

Supply Chain Inventory Management

Supply Chain Design

Supply Chain Location Decisions

Supply Chain Integration

Supply Chain Sustainability and Humanitarian Logistics

Forecasting

Operations Planning and Scheduling

Resource Planning

Decision Making

Waiting Line

Special Inventory Models

Linear Programming

Simulation

Financial Analysis

Acceptance Sampling Plans

Measuring Output Rates

Learning Curve Analysis

Operations Scheduling

Filters

Organizations are audited and certified to the ISO and ISO standards but the ISO standard is voluntary.