Question 1

Illustrate the differences between prevention and appraisal costs using a restaurant setting as an example.

Accepted Answer

Prevention costs are associated with pre

Question 2

The TQM wheel features ________ at its center.

Accepted Answer

A) incremental improvement 
B) customer satisfaction 
C) employee teams 
D) leadership 
A) incremental improvement 
B) customer satisfaction 
C) employee teams 
D) leadership

Question 3

Value requires an assessment of the quality of a product or service with reference to the cost of obtaining it.

Accepted Answer

A) True 
 B)False

Question 4

Table 5.4
The manager of Champion Cooling Company has recently implemented a statistical process control method.The accompanying table shows the results of five different samples of walk-in coolers that were produced in the previous month.
  
-Use the information in Table 5.4.The center line of the R-chart is:

Accepted Answer

A) 4.4. 
B) 3.9. 
C) 4.8. 
D) 5.9. 
A) 4.4. 
B) 3.9. 
C) 4.8. 
D) 5.9.

Question 5

Historically,the average proportion of defective bars has been 0.015.Samples will be of 100 bars each.Construct a p-chart using z = 3.What is the value of LCL?

Accepted Answer

A) less than or equal to 0.01 
B) greater than 0.01 but less than or equal to 0.02 
C) greater than 0.02 but less than or equal to 0.03 
D) greater than 0.03 
A) less than or equal to 0.01 
B) greater than 0.01 but less than or equal to 0.02 
C) greater than 0.02 but less than or equal to 0.03 
D) greater than 0.03

Question 6

Table 5.2  
-Using Table 5.2,for the R-chart,what is the value of LCLR?

Accepted Answer

A) less than or equal to 0.01 
B) greater than 0.01 but less than or equal to 0.02 
C) greater than 0.02 but less than or equal to 0.03 
D) greater than 0.03 
A) less than or equal to 0.01 
B) greater than 0.01 but less than or equal to 0.02 
C) greater than 0.02 but less than or equal to 0.03 
D) greater than 0.03

Question 7

Defects are caught and corrected where they were created under a(n)________ philosophy.

Accepted Answer

quality at

Question 8

When is it advantageous to use sampling rather than complete inspection?

Accepted Answer

Sampling is advantageous when

Question 9

Applying Six Sigma to service processes is more challenging than for manufacturing processes.

Accepted Answer

A) True 
 B)False

Question 10

Despite their recent development,more firms are certified to the ISO 26000:2010 social responsibility guidelines than the ISO 14000:2004 environmental management system guidelines.

Accepted Answer

A) True 
 B)False

Question 11

Which one of the following is a consequence of internal failures?

Accepted Answer

A) increased customer service 
B) increased inventory costs 
C) increased productivity 
D) decreased lead time 
A) increased customer service 
B) increased inventory costs 
C) increased productivity 
D) decreased lead time

Question 12

The management of a line that fills cereal boxes wants the box filled at 32.2 ounces.When the process is in control,the standard deviation is .1 ounces.
a.Construct the upper and lower control limits for a 3-sigma x-bar chart using a sample size of five.
b.The results from the last 10 samples follow.Is the process in control?

Accepted Answer

x-bar = 32.2,σ = .1
Control li

Question 13

A laser eye surgery process has tolerances of plus or minus .001 inches.What does the process standard deviation need to be in order for this process to have a capability ratio of 1.33?

Accepted Answer

A) 0.025 inches 
B) 0.0015 inches 
C) 0.015 inches 
D) 0.00025 inches 
A) 0.025 inches 
B) 0.0015 inches 
C) 0.015 inches 
D) 0.00025 inches

Question 14

Consumers consider five aspects when defining quality.Which one of the following is least likely to be one of these aspects?

Accepted Answer

A) value 
B) fitness for use 
C) psychological impressions 
D) individual development 
A) value 
B) fitness for use 
C) psychological impressions 
D) individual development

Question 15

A measure of the dispersion of observations in a process distribution is called a(an):

Accepted Answer

A) average. 
B) range. 
C) shape. 
D) specification. 
A) average. 
B) range. 
C) shape. 
D) specification.

Question 16

Table 5.4
The manager of Champion Cooling Company has recently implemented a statistical process control method.The accompanying table shows the results of five different samples of walk-in coolers that were produced in the previous month.
  
-Use the information in Table 5.4.The upper control limit for the x-bar chart with three sigma limits is:

Accepted Answer

A) 105.9. 
B) 103.7. 
C) 103.2. 
D) 102.3. 
A) 105.9. 
B) 103.7. 
C) 103.2. 
D) 102.3.

Question 17

The ISO 9001:2008 standard:

Accepted Answer

A) emphasizes corporate leadership as a means of determining who receives the award. 
B) has the greatest number of points awarded for business results. 
C) is awarded by the U.S.government each year. 
D) addresses quality system documentation. 
A) emphasizes corporate leadership as a means of determining who receives the award. 
B) has the greatest number of points awarded for business results. 
C) is awarded by the U.S.government each year. 
D) addresses quality system documentation.

Question 18

The Six Sigma five-step approach contains the elements define,measure,analyze,improve,and control.

Accepted Answer

A) True 
 B)False

Question 19

Table 5.4
The manager of Champion Cooling Company has recently implemented a statistical process control method.The accompanying table shows the results of five different samples of walk-in coolers that were produced in the previous month.
  
-Use the data in Table 5.4.What would be the best chart to construct to monitor how consistent the production process is?

Accepted Answer

A) p-chart 
B) c-chart 
C) x-bar chart 
D) R-chart 
A) p-chart 
B) c-chart 
C) x-bar chart 
D) R-chart

Question 20

A(n)________ is a time-ordered diagram that is used to determine whether observed variations are abnormal.

Accepted Answer

The answer of A(n)________ is a time-ordered diagram that is...

Exam 5: Quality and Performance

Illustrate the differences between prevention and appraisal costs using a restaurant setting as an example.

The TQM wheel features ________ at its center.

Value requires an assessment of the quality of a product or service with reference to the cost of obtaining it.

Historically,the average proportion of defective bars has been 0.015.Samples will be of 100 bars each.Construct a p-chart using z = 3.What is the value of LCL?

Table 5.2 -Using Table 5.2,for the R-chart,what is the value of LCLR?

Defects are caught and corrected where they were created under a(n)________ philosophy.

When is it advantageous to use sampling rather than complete inspection?

Applying Six Sigma to service processes is more challenging than for manufacturing processes.

Despite their recent development,more firms are certified to the ISO 26000:2010 social responsibility guidelines than the ISO 14000:2004 environmental management system guidelines.

Which one of the following is a consequence of internal failures?

A laser eye surgery process has tolerances of plus or minus .001 inches.What does the process standard deviation need to be in order for this process to have a capability ratio of 1.33?

Consumers consider five aspects when defining quality.Which one of the following is least likely to be one of these aspects?

A measure of the dispersion of observations in a process distribution is called a(an):

The ISO 9001:2008 standard:

The Six Sigma five-step approach contains the elements define,measure,analyze,improve,and control.

A(n)________ is a time-ordered diagram that is used to determine whether observed variations are abnormal.

Using Operations to Compete

Project Management

Process Strategy

Process Analysis

Capacity Planning

Constraint Management

Lean Systems

Supply Chain Inventory Management

Supply Chain Design

Supply Chain Location Decisions

Supply Chain Integration

Supply Chain Sustainability and Humanitarian Logistics

Forecasting

Operations Planning and Scheduling

Resource Planning

Decision Making

Waiting Line

Special Inventory Models

Linear Programming

Simulation

Financial Analysis

Acceptance Sampling Plans

Measuring Output Rates

Learning Curve Analysis

Operations Scheduling

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