Question 1

Strategic planning is given the most weight among the Baldrige Performance Excellence Program.

Accepted Answer

A) True 
 B)False

Question 2

A company measures their Taguchi quality loss function for a product that has a nominal value of 10.The loss function os governed by a parabola,L(x)= k(x-T)2 where T is the nominal value and x is any x-axis value.If the loss curve is as shown in the figure,what is the value of the constant k?

Accepted Answer

Working with L(x)= k(x-T)2 and T = 10,we

Question 3

A manufacturer embarking on a Six Sigma program sets the goal of having true Six Sigma capability for all processes by the end of the month.If their current process capability index on a key metric is less than 2.0 and the process capability ratio is 1.25,what must happen with the process standard deviation?

Accepted Answer

A) The process standard deviation must be reduced by about 25%. 
B) The process standard deviation must be reduced by about 37%. 
C) The process standard deviation must be reduced by about 50%. 
D) The process standard deviation must be reduced by about 67%. 
A) The process standard deviation must be reduced by about 25%. 
B) The process standard deviation must be reduced by about 37%. 
C) The process standard deviation must be reduced by about 50%. 
D) The process standard deviation must be reduced by about 67%.

Question 4

Table 5.1
Factors for Calculating Three-Sigma Limits for the   Chart and R-Chart
   Source: 1950 ASTM Manual on Quality Control of Materials,copyright American Society for Testing Materials.Reprinted with permission.
-A milling operation has historically produced an average thickness of 0.005 inch with an average range of 0.0015 inch.Currently,the first three items from each batch of 20 are inspected.Use Table 5.1.What is the value of lower control limit for the x-bar chart if the sample size is increased to 6?

Accepted Answer

A) less than or equal to 0.0030 
B) greater than 0.0030 but less than or equal to 0.0049 
C) greater than 0.0049 but less than or equal to 0.0069 
D) greater than 0.0069 
A) less than or equal to 0.0030 
B) greater than 0.0030 but less than or equal to 0.0049 
C) greater than 0.0049 but less than or equal to 0.0069 
D) greater than 0.0069

Question 5

Which of the following statements relating to total quality management and Six Sigma is true?

Accepted Answer

A) The only effect of internal failure is loss of material. 
B) Poor quality generally does not increase the inventory level or lead times. 
C) To produce 100 good units in a process with a 20 percent defective rate,the company must produce a total of 120 units. 
D) High product quality in manufacturing can have significant market implications for a firm. 
A) The only effect of internal failure is loss of material. 
B) Poor quality generally does not increase the inventory level or lead times. 
C) To produce 100 good units in a process with a 20 percent defective rate,the company must produce a total of 120 units. 
D) High product quality in manufacturing can have significant market implications for a firm.

Question 6

Provide examples of the three main tenets of total quality management as applied to this operations management course.

Accepted Answer

Answers will vary depending on the stude

Question 7

The process   and R-charts are developed using a sample size of 5,but the technician mistakenly looks up A2,D3,and D4 values for a sample size of 7.If these charts are put into daily use,the manufacturer will mistakenly ship more bad product than had the charts been constructed correctly.

Accepted Answer

A) True 
 B)False

Question 8

Which one of the following is considered to be an appraisal cost?

Accepted Answer

A) cost of quality audits 
B) cost of supplier programs 
C) cost of rework 
D) cost of process design 
A) cost of quality audits 
B) cost of supplier programs 
C) cost of rework 
D) cost of process design

Question 9

People often evaluate the quality of a service on the basis of psychological impressions.

Accepted Answer

A) True 
 B)False

Question 10

The international standard that is applied to determine a company's "environmental friendliness" is:

Accepted Answer

A) ISO 9001:2008. 
B) ISO 14000:2004. 
C) ISO 19000:2008. 
D) ISO 26000:2010. 
A) ISO 9001:2008. 
B) ISO 14000:2004. 
C) ISO 19000:2008. 
D) ISO 26000:2010.

Question 11

A metal-cutting operation has a target value of 20 and consistently averages 19.8 with a standard deviation of 0.5.The design engineers have established an upper specification limit of 22 and a lower specification limit of 18.What is the process capability ratio?

Accepted Answer

A) 1.20 
B) 1.33 
C) 1.46 
D) 1.66 
A) 1.20 
B) 1.33 
C) 1.46 
D) 1.66

Question 12

Which of the following statements is TRUE?

Accepted Answer

A) A process can be out of statistical control but still exhibit process capability. 
B) Process capability refers to the ability of the operations function to meet a product's design specifications. 
C) A process in statistical control necessarily exhibits process capability. 
D) Process capability can be determined for manufactured products only,not for services. 
A) A process can be out of statistical control but still exhibit process capability. 
B) Process capability refers to the ability of the operations function to meet a product's design specifications. 
C) A process in statistical control necessarily exhibits process capability. 
D) Process capability can be determined for manufactured products only,not for services.

Question 13

Service time is targeted for 15 minutes with an upper and lower specification of 16 and 14 min. ,respectively.The process standard deviation is 0.2 min.and the process average is 14.8 min.What is the process capability ratio?

Accepted Answer

A) 1.33 
B) 1.50 
C) 1.66 
D) 2.00 
A) 1.33 
B) 1.50 
C) 1.66 
D) 2.00

Question 14

As he entered his broker's office for the first time,the young associate professor was dazzled by its tasteful accoutrements and the offer of a double tall split shot skinny hazelnut latte.He knew his lottery winnings would be safe here,thanks to his:

Accepted Answer

A) broker's conformance to specifications. 
B) broker's fitness for use. 
C) broker's support. 
D) own psychological impressions. 
A) broker's conformance to specifications. 
B) broker's fitness for use. 
C) broker's support. 
D) own psychological impressions.

Question 15

________ are small groups of supervisors and employees who meet to identify,analyze,and solve production and quality problems.

Accepted Answer

Problem-so

Question 16

At which of the following steps will the cost of detecting product defects be the highest?

Accepted Answer

A) customer 
B) process 
C) final testing 
D) raw material 
A) customer 
B) process 
C) final testing 
D) raw material

Question 17

In acceptance sampling,the ________ is the proportion defective that the buyer will allow in an incoming shipment.

Accepted Answer

acceptable

Question 18

Table 5.3
  
-Samples of 100 checks each were taken at a bank from an encoding machine (which records the amount of a check)over a five-day period.Details are summarized in Table 5.3.If the bank were to use the average proportion defective from these five samples as the central line for a process control chart,what would be the central line?

Accepted Answer

A) less than or equal to 0.01 
B) greater than 0.01 but less than or equal to 0.02 
C) greater than 0.02 but less than or equal to 0.03 
D) greater than 0.03 
A) less than or equal to 0.01 
B) greater than 0.01 but less than or equal to 0.02 
C) greater than 0.02 but less than or equal to 0.03 
D) greater than 0.03

Question 19

Six sigma teacher can attain different level titles,based on their experience and level of achievement.What is the highest level a Six Sigma teacher can reach?

Accepted Answer

A) Black Belt 
B) Green Belt 
C) Master Black Belt 
D) Master Green Belt 
A) Black Belt 
B) Green Belt 
C) Master Black Belt 
D) Master Green Belt

Question 20

________ is a comprehensive and flexible system for achieving,sustaining,and maximizing business success through intensive data analysis and process management,improvement and reengineering.

Accepted Answer

The answer of ________ is a comprehensive and flexible system...

Exam 5: Quality and Performance

Strategic planning is given the most weight among the Baldrige Performance Excellence Program.

A company measures their Taguchi quality loss function for a product that has a nominal value of 10.The loss function os governed by a parabola,L(x)= k(x-T)2 where T is the nominal value and x is any x-axis value.If the loss curve is as shown in the figure,what is the value of the constant k?

Which of the following statements relating to total quality management and Six Sigma is true?

Provide examples of the three main tenets of total quality management as applied to this operations management course.

The process and R-charts are developed using a sample size of 5,but the technician mistakenly looks up A2,D3,and D4 values for a sample size of 7.If these charts are put into daily use,the manufacturer will mistakenly ship more bad product than had the charts been constructed correctly.

Which one of the following is considered to be an appraisal cost?

People often evaluate the quality of a service on the basis of psychological impressions.

The international standard that is applied to determine a company's "environmental friendliness" is:

A metal-cutting operation has a target value of 20 and consistently averages 19.8 with a standard deviation of 0.5.The design engineers have established an upper specification limit of 22 and a lower specification limit of 18.What is the process capability ratio?

Which of the following statements is TRUE?

Service time is targeted for 15 minutes with an upper and lower specification of 16 and 14 min. ,respectively.The process standard deviation is 0.2 min.and the process average is 14.8 min.What is the process capability ratio?

As he entered his broker's office for the first time,the young associate professor was dazzled by its tasteful accoutrements and the offer of a double tall split shot skinny hazelnut latte.He knew his lottery winnings would be safe here,thanks to his:

________ are small groups of supervisors and employees who meet to identify,analyze,and solve production and quality problems.

At which of the following steps will the cost of detecting product defects be the highest?

In acceptance sampling,the ________ is the proportion defective that the buyer will allow in an incoming shipment.

Six sigma teacher can attain different level titles,based on their experience and level of achievement.What is the highest level a Six Sigma teacher can reach?

________ is a comprehensive and flexible system for achieving,sustaining,and maximizing business success through intensive data analysis and process management,improvement and reengineering.

Using Operations to Compete

Project Management

Process Strategy

Process Analysis

Capacity Planning

Constraint Management

Lean Systems

Supply Chain Inventory Management

Supply Chain Design

Supply Chain Location Decisions

Supply Chain Integration

Supply Chain Sustainability and Humanitarian Logistics

Forecasting

Operations Planning and Scheduling

Resource Planning

Decision Making

Waiting Line

Special Inventory Models

Linear Programming

Simulation

Financial Analysis

Acceptance Sampling Plans

Measuring Output Rates

Learning Curve Analysis

Operations Scheduling

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