Question 1

The cost of measuring,testing,and analyzing are collectively known as appraisal costs.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following quality tools displays the steps in a process on a graph?

Accepted Answer

A) Process flow chart 
B) Fishbone diagram 
C) Histogram 
D) Scatter diagram 
A) Process flow chart 
B) Fishbone diagram 
C) Histogram 
D) Scatter diagram

Question 3

Modern Inc.manufactures low-cost tables at a processing cost of $80 per table.The company produces 100 units per day and averages 90% good quality resulting in 10% defective items.Fifty percent of the defective units are reworked prior to shipment to Modern's distribution center. What is the product yield?

Accepted Answer

A) 80 
B) 85 
C) 90 
D) 95 
A) 80 
B) 85 
C) 90 
D) 95

Question 4

The Six Sigma quality goal is 3.4 defects per ___________________ opportunities.

Accepted Answer

A) hundred 
B) thousand 
C) million 
D) billion 
A) hundred 
B) thousand 
C) million 
D) billion

Question 5

The degree to which quality characteristics are designed into the product is known as quality of design.

Accepted Answer

A) True 
 B)False

Question 6

Six Sigma is a recognized quality program based strictly on statistical process control.

Accepted Answer

A) True 
 B)False

Question 7

ISO in ISO 9000 is

Accepted Answer

A) not an acronym for International Organization for Standardization. 
B) a word derived from a Greek word meaning equal. 
C) both a word derived from a Greek word meaning equal and not an acronym for International Organization for Standardization. 
D) None of these answer choices is correct. 
A) not an acronym for International Organization for Standardization. 
B) a word derived from a Greek word meaning equal. 
C) both a word derived from a Greek word meaning equal and not an acronym for International Organization for Standardization. 
D) None of these answer choices is correct.

Question 8

Benchmarking involves comparing a company's quality to the best level of quality achieved by another company in the same industry.

Accepted Answer

A) True 
 B)False

Question 9

Employees' role in quality management is becoming less important due to the implementation of supplier partnerships.

Accepted Answer

A) True 
 B)False

Question 10

All of the following are dimensions of quality for manufactured products,except

Accepted Answer

A) conformance. 
B) reliability. 
C) durability. 
D) feasibility. 
A) conformance. 
B) reliability. 
C) durability. 
D) feasibility.

Question 11

Six Sigma quality uses a statistical measure with a goal that equates to only 3.4 defects per million.

Accepted Answer

A) True 
 B)False

Question 12

Research has shown that companies achieving high customer satisfaction ratings

Accepted Answer

A) attract new suppliers. 
B) retain existing customers. 
C) attract new employees. 
D) None of these answer choices is correct. 
A) attract new suppliers. 
B) retain existing customers. 
C) attract new employees. 
D) None of these answer choices is correct.

Question 13

Directly involving employees in the quality management process is referred to as

Accepted Answer

A) partnering. 
B) a quality circle. 
C) Six Sigma. 
D) participative problem solving. 
A) partnering. 
B) a quality circle. 
C) Six Sigma. 
D) participative problem solving.

Question 14

Quality circles __________.

Accepted Answer

A) were used in the 1970s but have been superseded by Six Sigma 
B) are small,mandatory groups of employees and their supervisor(s) 
C) follow an established procedure for identifying,analyzing,and solving quality-related or other problems 
D) have no moderators to allow the spontaneous and free interaction of its members 
A) were used in the 1970s but have been superseded by Six Sigma 
B) are small,mandatory groups of employees and their supervisor(s) 
C) follow an established procedure for identifying,analyzing,and solving quality-related or other problems 
D) have no moderators to allow the spontaneous and free interaction of its members

Question 15

Modern Inc.manufactures low-cost tables at a processing cost of $80 per table.The company produces 100 units per day and averages 90% good quality resulting in 10% defective items.Fifty percent of the defective units are reworked prior to shipment to Modern's distribution center.The rework cost is $10 per unit. If the production cost is decreased to $70 the quality productivity ratio (QPR)is

Accepted Answer

A) approximately 1.15. 
B) approximately 1.25. 
C) approximately 1.35. 
D) approximately 1.45. 
A) approximately 1.15. 
B) approximately 1.25. 
C) approximately 1.35. 
D) approximately 1.45.

Question 16

A production process consists of the following four stages with the average percentage of good quality at each stage as shown.   How many units must the company put into production each day to achieve a daily yield of 350 good units?

Accepted Answer

A) approximately 430 units 
B) approximately 415 units 
C) approximately 468 units 
D) approximately 361 units 
A) approximately 430 units 
B) approximately 415 units 
C) approximately 468 units 
D) approximately 361 units

Question 17

Kaizen is __________.

Accepted Answer

A) another name for a lean system 
B) the Japanese term for continuous improvement 
C) the Japanese term for reengineering 
D) another name for a quality circle 
A) another name for a lean system 
B) the Japanese term for continuous improvement 
C) the Japanese term for reengineering 
D) another name for a quality circle

Question 18

A production process consists of the following four stages with the average percentage of good quality at each stage as shown   How many units must the company put into production each day to achieve a daily yield of 100 good units?

Accepted Answer

A) approximately 119 units 
B) approximately 108 units 
C) approximately 106 units 
D) approximately 104 units 
A) approximately 119 units 
B) approximately 108 units 
C) approximately 106 units 
D) approximately 104 units

Question 19

Which of the following quality tools displays the frequency of data related to a quality problem?

Accepted Answer

A) Fishbone diagram 
B) Histogram 
C) Scatter diagram 
D) Process flow chart 
A) Fishbone diagram 
B) Histogram 
C) Scatter diagram 
D) Process flow chart

Question 20

One principle of total quality management (TQM)is that upper management is solely responsible for providing the leadership for quality.

Accepted Answer

A) True 
 B)False

Exam 3: Quality Management

The cost of measuring,testing,and analyzing are collectively known as appraisal costs.

Which of the following quality tools displays the steps in a process on a graph?

The Six Sigma quality goal is 3.4 defects per ___________________ opportunities.

The degree to which quality characteristics are designed into the product is known as quality of design.

Six Sigma is a recognized quality program based strictly on statistical process control.

ISO in ISO 9000 is

Benchmarking involves comparing a company's quality to the best level of quality achieved by another company in the same industry.

Employees' role in quality management is becoming less important due to the implementation of supplier partnerships.

All of the following are dimensions of quality for manufactured products,except

Six Sigma quality uses a statistical measure with a goal that equates to only 3.4 defects per million.

Research has shown that companies achieving high customer satisfaction ratings

Directly involving employees in the quality management process is referred to as

Quality circles __________.

A production process consists of the following four stages with the average percentage of good quality at each stage as shown. How many units must the company put into production each day to achieve a daily yield of 350 good units?

Kaizen is __________.

A production process consists of the following four stages with the average percentage of good quality at each stage as shown How many units must the company put into production each day to achieve a daily yield of 100 good units?

Which of the following quality tools displays the frequency of data related to a quality problem?

One principle of total quality management (TQM)is that upper management is solely responsible for providing the leadership for quality.

Introduction to Operations and Supply Chain Management

Supplement Operational Decision-Making Tools: Decision Analysis

Statistical Process Control

Supplement Operational Decision-Making Tools: Acceptance Sampling

Product Design

Service Design

Processes and Technology

Capacity and Facilities

Supplement Operational Decision-Making Tools: Facility Location Models

Human Resources

Supplement Operational Decision-Making Tools: Work Measurement

Project Management

Supply Chain Management Strategy and Design

Global Supply Chain Procurement and Distribution

Supplement Operational Decision-Making Tools: Transportation and Transshipment Models

Forecasting

Inventory Management

Supplement Operational Decision-Making Tools: Simulation

Sales and Operations Planning

Supplement Operational Decision-Making Tools: Linear Programming

Enterprise Resource Planning

Lean Systems

Scheduling

Filters