Exam 3: Quality Management

_____________________ is an important measure of service quality that is not difficult to measure.

Modern Inc.manufactures low-cost tables at a processing cost of $80 per table.The company produces 100 units per day and averages 90% good quality resulting in 10% defective items.Fifty percent of the defective units are reworked prior to shipment to Modern's distribution center.The rework cost is $10 per unit. If the percent good quality increases from 90% to 95%,the quality productivity ratio (QPR)is

In a general sense the supplier makes the final judgment regarding quality.

Modern Inc.manufactures low-cost tables at a processing cost of $80 per table.The company produces 100 units per day and averages 90% good quality resulting in 10% defective items.Fifty percent of the defective units are reworked prior to shipment to Modern's distribution center.The rework cost is $10 per unit. If the rework cost is increased to $50 the quality productivity ratio (QPR)is

Today,total quality management has been displaced by quality management systems.

The fundamental objective of Six Sigma is to focus on improvement by reducing process variation.

Most members of a supply chain understand the importance of high quality because they are both customers and suppliers.

The probability that a product will operate properly within an expected time frame is known as quality of performance.

The probability that a product will operate properly within an expected timeframe is the dimension of quality known as

The courtesy and competence of the repair person can be one aspect of maintainability.

A production process has a percentage of good products produced each day (G)of 75%.What is the range of possible values for its quality-productivity ratio,QPR?

Customer complaint costs are an example of external failure costs.

Which of the following quality tools displays the relationship between two variables on a graph?

Which of the following quality tools display major causes of poor quality on a graph?

Some companies enter into long-term relationships with suppliers who in return commit to meet delivery deadlines but not quality targets.

The training and education of all employees on quality improvement is a basic principle of total quality management.

How well the product or service does what it is intended to do is known as quality of reliability.

Deming believed that only suppliers are responsible for improving quality.

Total quality management (TQM)was originated in the 1980s as a _____________ management approach to improve quality.

ACSI measures ________________ the goods and services of seven economic sectors.