Exam 3: Quality Management

Total quality management represents a set of management principles that focus on quality improvement in all the functional areas within a company.

Companies that have adopted Six Sigma view it as a short-term strategy for incremental quality improvement.

A production process consists of the following four stages with the average percentage of good quality at each stage as shown. What is the daily production yield for the company if daily input is 500 units?

W.Edwards Deming believed that primary responsibility for quality improvement rested with

Quality costs include the cost of _____________________.

With Six Sigma,the project team leader is known as a Black Belt.

Which of the following is not a basic principle of total quality management (TQM)?

Statistical process control monitors and controls quality for both qualitative and quantitative variables.

Deming emphasized final product inspection as a way to improve process quality.

Globalization and foreign competition began to change consumers' attitudes toward quality in the 1950s.

At the heart of Six Sigma is the ____________________ strategy,a five-step process applied to improvement projects.

A t-test is __________.

A relationship between a company and a supplier based on mutual quality standards is called

Which of the following is not a dimension of quality for a manufactured good?

Service quality is more directly related to the interaction between customer and employee than is manufacturing quality.

W.Edwards Deming's overall philosophy for achieving quality is embodied in

All of the following are parts of DMAIC except

The Deming Wheel is also known as the plan-do-check-act (PDCA)cycle.

Quality levels in the United States were generally measured in defects per hundred before Six Sigma.

__________________ advocated continuous improvement to the production process to achieve conformance to specifications and reduce variability.