Research Has Shown That Companies Achieving High Customer Satisfaction Ratings

Q27: ISO in ISO 9000 is<br>A)not an acronym

Q28: Benchmarking involves comparing a company's quality to

Q29: Employees' role in quality management is becoming

Q30: All of the following are dimensions of

Q31: Six Sigma quality uses a statistical measure

Q33: Directly involving employees in the quality management

Q34: Quality circles _.<br>A)were used in the 1970s

Q35: Modern Inc.manufactures low-cost tables at a processing

Q36: A production process consists of the following

Q37: Kaizen is _.<br>A)another name for a lean