Question 1

Performance is one of the most important service quality dimensions.

Accepted Answer

A) True 
 B)False

Question 2

If a project manager had an extra person to apply to an activity,which activity should be chosen to shorten the project?

Accepted Answer

A) the longest activity 
B) the hardest activity 
C) any activity not on the critical path 
D) any activity on the critical path 
A) the longest activity 
B) the hardest activity 
C) any activity not on the critical path 
D) any activity on the critical path

Question 3

Refer to the Scenario below to answer the question that follows.
Departmentalization at Art & Craft Depot (Scenario)
John is president of a chain of stores called Art & Craft Depot.He is aware that the structure of his organization must change in order to compete more effectively in today's global marketplace.However,he is not sure which structure would work best for his company.His company is currently organized under the following departments: accounting,human resources,sales,purchasing,and distribution.However,there are other choices available.He has considered reorganizing around their primary product groups: silk flowers,art supplies,craft supplies,pottery,and fabric.However,equally important are the different types of clients they serve,including homemakers,artists,interior decorators,industrial display contractors,and art schools.The business is growing,and they now have stores in six provinces across Canada.Furthermore,his customers seldom shop for just one type of item.For example,a customer who buys flowers will frequently purchase a vase and other supplies that are required to create a full floral arrangement.This means that individual customers often shop in several merchandise areas of the store.
-Who is the key value chain partner in this scenario?

Accepted Answer

A) manufacturer 
B) distributor 
C) customer 
D) supplier 
A) manufacturer 
B) distributor 
C) customer 
D) supplier

Question 4

Technology will enable longer product life cycles and more variety and choices.

Accepted Answer

A) True 
 B)False

Question 5

Value chain management features suppliers,distributors,and manufacturers collectively adding value to the overall process.

Accepted Answer

A) True 
 B)False

Question 6

________ is focused on incoming materials and outgoing products.

Accepted Answer

A) Operations management 
B) Value chain management 
C) Supply chain management 
D) Logistics management 
A) Operations management 
B) Value chain management 
C) Supply chain management 
D) Logistics management

Question 7

Value chain partners have to ensure they do not trust each other too much.

Accepted Answer

A) True 
 B)False

Question 8

Compare and contrast supply chain management and value chain management.

Accepted Answer

Value chain management is externally ori

Question 9

A factory outlet store is an example of ________.

Accepted Answer

A) customers 
B) facilities 
C) production 
D) inventory 
E) suppliers 
A) customers 
B) facilities 
C) production 
D) inventory 
E) suppliers

Question 10

Canadian lamb processors working with farmers to increase lamb production is an example of value chain leadership.

Accepted Answer

A) True 
 B)False

Question 11

A Gantt chart is able to tell a project manager which of the following?

Accepted Answer

A) the cost of the total project 
B) if a task is over budget 
C) who is assigned to a task 
D) if a task is behind schedule 
A) the cost of the total project 
B) if a task is over budget 
C) who is assigned to a task 
D) if a task is behind schedule

Question 12

Describe the power held by suppliers,distributors,manufacturers,and customers in the value chain.

Accepted Answer

Suppliers provide the needed resources a

Question 13

Identify the three key elements involved in PERT network analysis.How can you shorten a critical path?

Accepted Answer

The three key elements are events,activi

Question 14

Which of the following is a goal of project management?

Accepted Answer

A) the project completed one month early while going over budget by less than 5% 
B) the project completed under budget and on time with modified specifications 
C) the project completed according to specifications,on time and within budget 
D) the project completed on time and with improved specifications for a small cost overage 
A) the project completed one month early while going over budget by less than 5% 
B) the project completed under budget and on time with modified specifications 
C) the project completed according to specifications,on time and within budget 
D) the project completed on time and with improved specifications for a small cost overage

Performance is one of the most important service quality dimensions.

If a project manager had an extra person to apply to an activity,which activity should be chosen to shorten the project?

Technology will enable longer product life cycles and more variety and choices.

Value chain management features suppliers,distributors,and manufacturers collectively adding value to the overall process.

________ is focused on incoming materials and outgoing products.

Value chain partners have to ensure they do not trust each other too much.

Compare and contrast supply chain management and value chain management.

A factory outlet store is an example of ________.

Canadian lamb processors working with farmers to increase lamb production is an example of value chain leadership.

A Gantt chart is able to tell a project manager which of the following?

Describe the power held by suppliers,distributors,manufacturers,and customers in the value chain.

Identify the three key elements involved in PERT network analysis.How can you shorten a critical path?

Which of the following is a goal of project management?

Managers and Management

Environmental Contraints on Managers

Planning and Strategic Management

Decision Making

Organizational Structure and Design

Human Resource Management

Leadership

Motivating Employees

Understanding Groups and Teams

Foundations of Control

Managing Innovation and Change

Filters

Exam 6: Operations Management

Performance is one of the most important service quality dimensions.

If a project manager had an extra person to apply to an activity,which activity should be chosen to shorten the project?

Technology will enable longer product life cycles and more variety and choices.

Value chain management features suppliers,distributors,and manufacturers collectively adding value to the overall process.

________ is focused on incoming materials and outgoing products.

Value chain partners have to ensure they do not trust each other too much.

Compare and contrast supply chain management and value chain management.

A factory outlet store is an example of ________.

Canadian lamb processors working with farmers to increase lamb production is an example of value chain leadership.

A Gantt chart is able to tell a project manager which of the following?

Describe the power held by suppliers,distributors,manufacturers,and customers in the value chain.

Identify the three key elements involved in PERT network analysis.How can you shorten a critical path?

Which of the following is a goal of project management?

Managers and Management

Environmental Contraints on Managers

Planning and Strategic Management

Decision Making

Organizational Structure and Design

Human Resource Management

Leadership

Motivating Employees

Understanding Groups and Teams

Foundations of Control

Managing Innovation and Change

Filters