Exam 6: Operations Management

Identify the differences between goods and services.

To get a project back on time,a good project manager must ________.

The higher the sigma,the fewer the ________.

Which of the following is unlikely to be included in a project charter?

Events are also known as ________.

Slack time exists only on the critical path.

Chipotle was able to speed up service by focusing on operations,which in turn provided new strengths for employees.

Monitoring quality is associated with which supply chain management element?

Value chain management is externally focused.

Product availability is influenced the most by ________.

Boeing's use of a global network of suppliers to build a technologically advanced aircraft in 10% of the time compared to manufacturing it alone is an example of ________.

Which of the following best represents a point of time in a PERT diagram?

Apple's battery life decreases within the first year of use which indicates an issue in which product quality dimension?

Traditional functional job roles in marketing and customer service are integral to successful value chain management.

The Samsung Galaxy has a display that wraps around the side edges.Using your knowledge of product quality,which dimension is Samsung targeting?

Walmart using sales data from point-of-sale terminals to trigger reordering stock instantaneously is an example of which value chain management strategy?

Department members in marketing producing new and innovative products are part of the transformation process.

Providing instruction cards to franchisees is an achieving quality through which management function?

Employee privacy concerns are likely to be which type of obstacle to successful value chain management?

Air Canada using a new way of boarding Boeing Dreamliners is an example of value chain coordination.