Question 1

The existence of a dramatic crisis can facilitate cultural change.

Accepted Answer

A) True 
 B)False  True

Question 2

Stress is the physical and psychological tension an individual feels when he or she is facing or experiencing extraordinary demands,constraints,or opportunities for which the outcome is perceived to be both uncertain and important.

Accepted Answer

A) True 
 B)False  True

Question 3

Sony Corporation's focus on new product development is an example of which of the following dimensions of organizational culture?

Accepted Answer

A) attention to detail 
B) people orientation 
C) outcome orientation 
D) aggressiveness 
E) stability 
A) attention to detail 
B) people orientation 
C) outcome orientation 
D) aggressiveness 
E) stability C

Question 4

Changes in employee attitudes,expectations,perceptions,or behaviours all fall under which change category?

Accepted Answer

A) structure 
B) culture 
C) people 
D) strategy 
E) process 
A) structure 
B) culture 
C) people 
D) strategy 
E) process

Question 5

Change can't be eliminated,so managers must learn to ________ successfully.

Accepted Answer

A) avoid it 
B) ignore it 
C) work around it 
D) manage it 
E) prevent it 
A) avoid it 
B) ignore it 
C) work around it 
D) manage it 
E) prevent it

Question 6

Refer to the Scenario below to answer the questions that follow.
Changing Organizational Culture (Scenario)
Jenna has been asked by the company president to change the organizational culture to reflect the company's new organizational goals.As executive vice president,she certainly understands the goals,but is really not sure that she understands what to do about the culture.
-Jenna asked employees if they knew what constituted "good employee behaviour." She found that very few understood,and most had a variety of ideas.This is one indication that her company has ________.

Accepted Answer

A) a strong culture 
B) a weak culture 
C) no culture 
D) high employee turnover 
E) unproductive employees 
A) a strong culture 
B) a weak culture 
C) no culture 
D) high employee turnover 
E) unproductive employees

Question 7

Changes in work processes,methods,and equipment used fall under which category of options that a manager can change?

Accepted Answer

A) structure 
B) process 
C) people 
D) strategy 
E) technology 
A) structure 
B) process 
C) people 
D) strategy 
E) technology

Question 8

To help establish a dominant culture that is committed to the core values,Jenna suggests they hire individuals who will fit into the culture and strengthen the ________ processes that help new employees learn the organization's way of doing things.

Accepted Answer

A) assimilation 
B) association 
C) infiltration 
D) indoctrination 
E) socialization 
A) assimilation 
B) association 
C) infiltration 
D) indoctrination 
E) socialization

Question 9

Automation refers to a technological change that replaces certain tasks done by people with machines.

Accepted Answer

A) True 
 B)False

Question 10

The prevailing model for handling change in "white waters" is best illustrated in Kurt Lewin's three-step description of the change process.

Accepted Answer

A) True 
 B)False

Question 11

The increasing use of self-checkout scanners by grocery retailers is an example of which change category?

Accepted Answer

A) technology 
B) people 
C) competitors 
D) structure 
E) strategy 
A) technology 
B) people 
C) competitors 
D) structure 
E) strategy

Question 12

Stress isn't always bad for an individual.

Accepted Answer

A) True 
 B)False

Question 13

Refer to the Scenario below to answer the questions that follow.
The Management Seminar (Scenario)
Mandy recently returned from a two-day managerial seminar,"How to Totally Change Your Management and Leadership Style in Two Days." Even though she felt the seminar was worthless (as she had predicted),it did give her a chance to think about how to change the culture of her organization.She had been brought in by the new CEO as a change agent,and her position had the authority to make an impact.She felt that the recent hostile takeover by their parent company had shocked everyone,especially given that the entire organization consisted of only 150 people and had been in business for only five years.She felt this might be the time to attempt cultural change while everyone was still thinking in terms of change.As she tossed her leadership seminar manual into the waste basket,she considered what might be her first step and how well the cultural change would work.
-Which of the following statements is TRUE concerning the leadership of Mandy's company and its effect on cultural change?

Accepted Answer

A) New top leadership can be an advantage. 
B) New top leadership is rarely an advantage. 
C) Leadership change must be directed by an outside consultant. 
D) Leadership issues have little impact on cultural change. 
E) Old leaders tend to be better candidates for managing cultural change than new leaders. 
A) New top leadership can be an advantage. 
B) New top leadership is rarely an advantage. 
C) Leadership change must be directed by an outside consultant. 
D) Leadership issues have little impact on cultural change. 
E) Old leaders tend to be better candidates for managing cultural change than new leaders.

Question 14

Managing change is an integral part of every manager's job.

Accepted Answer

A) True 
 B)False

Question 15

Changes in work specialization,chain of command,span of control,job design,or degree of centralization fall under which category of options that a manager can change?

Accepted Answer

A) structure 
B) technology 
C) people 
D) strategy 
E) process 
A) structure 
B) technology 
C) people 
D) strategy 
E) process

Question 16

Organizational stories typically contain a narrative of significant events or people.

Accepted Answer

A) True 
 B)False

Question 17

Job-related dissatisfaction,tension,anxiety,irritability,boredom,and procrastination are physical symptoms of stress.

Accepted Answer

A) True 
 B)False

Question 18

The most significant ways that culture is transmitted to employees consist of ________.

Accepted Answer

A) rituals,agendas,material symbols,and themes 
B) material symbols,rituals,language,and rewards 
C) stories,rituals,material symbols,and language 
D) language,stories,rituals,and themes 
E) material symbols,rituals,agendas,and rewards 
A) rituals,agendas,material symbols,and themes 
B) material symbols,rituals,language,and rewards 
C) stories,rituals,material symbols,and language 
D) language,stories,rituals,and themes 
E) material symbols,rituals,agendas,and rewards

Question 19

Cultural change is most likely to take place when most or all of the following conditions exist: dramatic crisis occurs,leadership changes hands,________.

Accepted Answer

A) the organization is small,and the culture is strong 
B) the organization is young,and the culture is strong 
C) the organization is young and small,and the culture is weak 
D) the organization is old,and the culture is weak 
E) the organization is old and large,and the culture is strong 
A) the organization is small,and the culture is strong 
B) the organization is young,and the culture is strong 
C) the organization is young and small,and the culture is weak 
D) the organization is old,and the culture is weak 
E) the organization is old and large,and the culture is strong

Question 20

The ________ metaphor is most consistent with uncertain and dynamic environments that are increasingly dominated by information,ideas,and knowledge.

Accepted Answer

A) new frontier 
B) white-water rapids 
C) calm waters 
D) storm warning 
E) blue horizon 
A) new frontier 
B) white-water rapids 
C) calm waters 
D) storm warning 
E) blue horizon

The existence of a dramatic crisis can facilitate cultural change.

Stress is the physical and psychological tension an individual feels when he or she is facing or experiencing extraordinary demands,constraints,or opportunities for which the outcome is perceived to be both uncertain and important.

Sony Corporation's focus on new product development is an example of which of the following dimensions of organizational culture?

Changes in employee attitudes,expectations,perceptions,or behaviours all fall under which change category?

Change can't be eliminated,so managers must learn to ________ successfully.

Changes in work processes,methods,and equipment used fall under which category of options that a manager can change?

To help establish a dominant culture that is committed to the core values,Jenna suggests they hire individuals who will fit into the culture and strengthen the ________ processes that help new employees learn the organization's way of doing things.

Automation refers to a technological change that replaces certain tasks done by people with machines.

The prevailing model for handling change in "white waters" is best illustrated in Kurt Lewin's three-step description of the change process.

The increasing use of self-checkout scanners by grocery retailers is an example of which change category?

Stress isn't always bad for an individual.

Managing change is an integral part of every manager's job.

Changes in work specialization,chain of command,span of control,job design,or degree of centralization fall under which category of options that a manager can change?

Organizational stories typically contain a narrative of significant events or people.

Job-related dissatisfaction,tension,anxiety,irritability,boredom,and procrastination are physical symptoms of stress.

The most significant ways that culture is transmitted to employees consist of ________.

Cultural change is most likely to take place when most or all of the following conditions exist: dramatic crisis occurs,leadership changes hands,________.

The ________ metaphor is most consistent with uncertain and dynamic environments that are increasingly dominated by information,ideas,and knowledge.

Managers and Management

Environmental Contraints on Managers

Planning and Strategic Management

Decision Making

Organizational Structure and Design

Operations Management

Human Resource Management

Leadership

Motivating Employees

Understanding Groups and Teams

Foundations of Control

Filters

Exam 12: Managing Innovation and Change

The existence of a dramatic crisis can facilitate cultural change.

Stress is the physical and psychological tension an individual feels when he or she is facing or experiencing extraordinary demands,constraints,or opportunities for which the outcome is perceived to be both uncertain and important.

Sony Corporation's focus on new product development is an example of which of the following dimensions of organizational culture?

Changes in employee attitudes,expectations,perceptions,or behaviours all fall under which change category?

Change can't be eliminated,so managers must learn to ________ successfully.

Changes in work processes,methods,and equipment used fall under which category of options that a manager can change?

To help establish a dominant culture that is committed to the core values,Jenna suggests they hire individuals who will fit into the culture and strengthen the ________ processes that help new employees learn the organization's way of doing things.

Automation refers to a technological change that replaces certain tasks done by people with machines.

The prevailing model for handling change in "white waters" is best illustrated in Kurt Lewin's three-step description of the change process.

The increasing use of self-checkout scanners by grocery retailers is an example of which change category?

Stress isn't always bad for an individual.

Managing change is an integral part of every manager's job.

Changes in work specialization,chain of command,span of control,job design,or degree of centralization fall under which category of options that a manager can change?

Organizational stories typically contain a narrative of significant events or people.

Job-related dissatisfaction,tension,anxiety,irritability,boredom,and procrastination are physical symptoms of stress.

The most significant ways that culture is transmitted to employees consist of ________.

Cultural change is most likely to take place when most or all of the following conditions exist: dramatic crisis occurs,leadership changes hands,________.

The ________ metaphor is most consistent with uncertain and dynamic environments that are increasingly dominated by information,ideas,and knowledge.

Managers and Management

Environmental Contraints on Managers

Planning and Strategic Management

Decision Making

Organizational Structure and Design

Operations Management

Human Resource Management

Leadership

Motivating Employees

Understanding Groups and Teams

Foundations of Control

Filters