Exam 12: Managing Innovation and Change

Organizational ________ typically contain a narrative of significant events or people.

Which of the following is included under the change category entitled structure?

Managers play a pivotal role in leading organizational change.If the responsible manager fails to communicate a sense of urgency,they are falling short in the ________ phase of change.

Refer to the Scenario below to answer the questions that follow. The Practice (Scenario) Kelly Rae works at an ophthalmology office where she has been employed as a technician for approximately one year.Due to a recent retirement,Kelly has been promoted to the position of clinic coordinator,where she is responsible for supervising and training other technicians,overseeing the doctor's schedules,and coordinating activities between the scheduling desk,the technicians,the insurance office,and the optical shop.Upon her promotion she was given a mandate by the doctors to "clean house" in an effort to make fundamental changes to enhance productivity. -Kelly's office has two doctors with very different work habits.Each has their own team of technicians who are used to the doctor's preferences and are comfortable with their routines; they basically do the same thing every day.When Kelly suggested that they train all of the technicians to work with both doctors,the result was significant resistance.The technicians were concerned that they would no longer be able to perform their usual daily tasks.The primary source of their resistance was ________.

Organizational change makes planning more efficient and simple to execute.

Refer to the Scenario below to answer the questions that follow. New Ideas (Scenario) Though New Ideas Inc.has been in business for 30 years,the company and its employees have seemingly been in a constant state of change.Paul Gill has been president of New Ideas for the last 15 years.During this time,he has had to change the strategic focus of the company three times.The employees have become vocal recently about the decrease in their bonus cheques and are demanding increased profits.It seems as though his competition is always introducing new products into the market,and the niches Gill thought New Ideas held leadership in are continuously changing.Recently the government has passed new legislation to increase the control of the product packaging and product contents.The technology used to manufacture the products is constantly improving to make the process more efficient. -The employees' complaints about their reduced bonus cheques is an example of a(n)________ force for change.

________ symptoms of stress,such as anxiety,boredom,and procrastination,can lead to productivity decreases.

Change threatens the investment you've already made in the status quo.

Changes in eating habits are a ________ symptom of stress.

Compare and contrast the "calm waters" and "white-water rapids" views of organizational change.

In process consultation,________ observe and analyze an organization to find ways to improve interpersonal processes.

Falling interest rates is an example of which external force for change?

Susan has just attended a conference on new office technology that will dramatically impact the jobs of all administrative assistants.Workloads should be drastically reduced,but extensive training will be required.Susan is enthusiastic about the new technology and assumes the responsibility for the implementation of the equipment and the resulting training.Susan is a ________ agent.

Refer to the Scenario below to answer the questions that follow. Fred's Situation (Scenario) Fred was not handling the change in his department well.The company had recently changed hands,and even though no jobs had been lost,people had been changing jobs and were being asked to move to different locations.The new leadership had a completely different outlook than those people he had worked under for the past 21 years.Fred found that he was unable to concentrate at work and generally felt like he did not like his job anymore.At home,he was getting headaches and having trouble sleeping,which only enhanced his feeling that things were not going to work out well for him.When he thought about it,he had always hated change.He worked in the job he did partially because it was considered stable (boring to some)and predictable.Fred's new boss kept trying to convince him that he was a valuable employee and that new opportunities,along with salary increases,were in his future.Unfortunately,Fred felt like he never knew what to expect the next day and what Fred really wanted was to have things the way they used to be. -Which of the following would be a psychological symptom of Fred's stress?

To compete with rival company X,company Y changes its management structure.This is an example of ________.

Four of the following options are external forces for change.Which of the following is an internal force that creates the need for change?

Managers at Zerex have informed Todd that they will require a higher standard of precision and accuracy in his monthly reports.This relates to which dimension of organizational culture?

An increasing body of evidence suggests that strong cultures are associated with high organizational performance.

By learning organizational language,members ________.

Change agents can be either managers or nonmanagers.