Question 1

"Karoshi" is a stress relief technique used in Korea that promotes physical exercise as a way to cope with day-to-day stress.

Accepted Answer

A) True 
 B)False

Question 2

Job redesigns are good ways to reduce stress that employees feel from ________.

Accepted Answer

A) work overload or boredom 
B) work overload only 
C) boredom only 
D) boredom overload 
E) peer pressure 
A) work overload or boredom 
B) work overload only 
C) boredom only 
D) boredom overload 
E) peer pressure

Question 3

In an effort to change the attitudes,perceptions,and stereotypes that each group of technicians holds about each other,Kelly decides to use the popular OD technique of ________.

Accepted Answer

A) process consultation 
B) survey feedback 
C) team building 
D) sensitivity training 
E) intergroup development 
A) process consultation 
B) survey feedback 
C) team building 
D) sensitivity training 
E) intergroup development

Question 4

A company that decides to decentralize its sales procedures is managing what change category?

Accepted Answer

A) technology 
B) people 
C) competitors 
D) structure 
E) mission 
A) technology 
B) people 
C) competitors 
D) structure 
E) mission

Question 5

Before Gill took over as president,the previous 15 years had been a period of stability and steady predictable growth for New Ideas.This period was consistent with the ________ metaphor of the change process.

Accepted Answer

A) calm waters 
B) blue horizon 
C) new frontier 
D) white-water rapids 
E) storm warning 
A) calm waters 
B) blue horizon 
C) new frontier 
D) white-water rapids 
E) storm warning

Question 6

Writing laws that reward industries for reducing carbon emissions in an effort to combat global climate change can be best described as an example of which of the following?

Accepted Answer

A) unfreezing the status quo 
B) freezing a change into place 
C) implementing change 
D) refreezing the status quo 
E) identifying a system change 
A) unfreezing the status quo 
B) freezing a change into place 
C) implementing change 
D) refreezing the status quo 
E) identifying a system change

Question 7

Apex Corporation has reorganized its marketing division,and the reporting hierarchy has completely changed.This is an example of a change in ________.

Accepted Answer

A) structure 
B) technology 
C) people 
D) culture 
E) process 
A) structure 
B) technology 
C) people 
D) culture 
E) process

Question 8

The "calm waters" metaphor envisions a trip over unfamiliar waters with a crew that has never before worked together.

Accepted Answer

A) True 
 B)False

Question 9

Strong cultures have a greater influence on employees' behaviours than weak ones.

Accepted Answer

A) True 
 B)False

Question 10

An organization's founder has little influence on its culture.

Accepted Answer

A) True 
 B)False

Question 11

Until the late 1980s,the ________ metaphor described the situation faced by most managers.

Accepted Answer

A) whale hunting 
B) white-water rapids 
C) calm waters 
D) storm warning 
E) blue horizon 
A) whale hunting 
B) white-water rapids 
C) calm waters 
D) storm warning 
E) blue horizon

Question 12

A local college offers its employees reduced rates when they use the physical fitness facilities,offers weight control seminars and nutrition education,and provides incentives for employees who stop smoking.The college has a ________ program.

Accepted Answer

A) counselling 
B) time management 
C) employee assistance 
D) human resource maintenance 
E) wellness 
A) counselling 
B) time management 
C) employee assistance 
D) human resource maintenance 
E) wellness

Question 13

Organizational culture is defined as a system of shared meaning and beliefs held by organizational members.

Accepted Answer

A) True 
 B)False

Question 14

Discuss the five main reasons that people resist change.Include an example for each reason to support your answer.

Accepted Answer

An individual is likely to resist change

Question 15

An organization's culture is ________.

Accepted Answer

A) represented in organizational meetings by the top manager of the organization 
B) represented by a common perception held by interest groups that watch the organization 
C) represented by a common perception held by the organization's members 
D) changed when the organization is purchased by new owners 
E) determined by the nationality of its employees 
A) represented in organizational meetings by the top manager of the organization 
B) represented by a common perception held by interest groups that watch the organization 
C) represented by a common perception held by the organization's members 
D) changed when the organization is purchased by new owners 
E) determined by the nationality of its employees

Question 16

Refer to the Scenario below to answer the questions that follow.
The Management Seminar (Scenario)
Mandy recently returned from a two-day managerial seminar,"How to Totally Change Your Management and Leadership Style in Two Days." Even though she felt the seminar was worthless (as she had predicted),it did give her a chance to think about how to change the culture of her organization.She had been brought in by the new CEO as a change agent,and her position had the authority to make an impact.She felt that the recent hostile takeover by their parent company had shocked everyone,especially given that the entire organization consisted of only 150 people and had been in business for only five years.She felt this might be the time to attempt cultural change while everyone was still thinking in terms of change.As she tossed her leadership seminar manual into the waste basket,she considered what might be her first step and how well the cultural change would work.
-Which of the following might be a favourable condition that can help facilitate cultural change at Mandy's company?

Accepted Answer

A) The culture is weak. 
B) The organization is old. 
C) Technology is stable. 
D) The organization is large. 
E) A crisis has not occurred. 
A) The culture is weak. 
B) The organization is old. 
C) Technology is stable. 
D) The organization is large. 
E) A crisis has not occurred.

Question 17

Managers are concerned with reducing ________.

Accepted Answer

A) all stress 
B) all organizational stress 
C) the stress that leads to dysfunctional work behaviour 
D) all functional stress 
E) all personal stress 
A) all stress 
B) all organizational stress 
C) the stress that leads to dysfunctional work behaviour 
D) all functional stress 
E) all personal stress

Question 18

Organizational culture has no impact on organizational change.

Accepted Answer

A) True 
 B)False

Question 19

Refer to the Scenario below to answer the questions that follow.
The Government Job (Scenario)
Colin was getting accustomed to his surroundings in provincial government.His efforts at getting employees to accept change had met with little resistance to date.But now the hard part really started-actually managing the change.What techniques could he and his agency's new director employ to most effectively implement changes that would result in increased productivity in his department? He was considering changes in three areas of his agency: the structure,the technology,and the people.
-If Colin wanted to change people and the quality of interpersonal work relationships,he could do so by implementing ________ programs.

Accepted Answer

A) job redesign 
B) organizational design 
C) organizational development 
D) interpersonal development 
E) process redesign 
A) job redesign 
B) organizational design 
C) organizational development 
D) interpersonal development 
E) process redesign

Question 20

In spurring organizational change,outside consultants are usually more ________ whereas internal managers tend to be more ________.

Accepted Answer

A) drastic; cautious 
B) highly paid; risky 
C) resistant; bold 
D) cautious; friendly 
E) interested; scared 
A) drastic; cautious 
B) highly paid; risky 
C) resistant; bold 
D) cautious; friendly 
E) interested; scared

"Karoshi" is a stress relief technique used in Korea that promotes physical exercise as a way to cope with day-to-day stress.

Job redesigns are good ways to reduce stress that employees feel from ________.

In an effort to change the attitudes,perceptions,and stereotypes that each group of technicians holds about each other,Kelly decides to use the popular OD technique of ________.

A company that decides to decentralize its sales procedures is managing what change category?

Before Gill took over as president,the previous 15 years had been a period of stability and steady predictable growth for New Ideas.This period was consistent with the ________ metaphor of the change process.

Writing laws that reward industries for reducing carbon emissions in an effort to combat global climate change can be best described as an example of which of the following?

Apex Corporation has reorganized its marketing division,and the reporting hierarchy has completely changed.This is an example of a change in ________.

The "calm waters" metaphor envisions a trip over unfamiliar waters with a crew that has never before worked together.

Strong cultures have a greater influence on employees' behaviours than weak ones.

An organization's founder has little influence on its culture.

Until the late 1980s,the ________ metaphor described the situation faced by most managers.

A local college offers its employees reduced rates when they use the physical fitness facilities,offers weight control seminars and nutrition education,and provides incentives for employees who stop smoking.The college has a ________ program.

Organizational culture is defined as a system of shared meaning and beliefs held by organizational members.

Discuss the five main reasons that people resist change.Include an example for each reason to support your answer.

An organization's culture is ________.

Managers are concerned with reducing ________.

Organizational culture has no impact on organizational change.

In spurring organizational change,outside consultants are usually more whereas internal managers tend to be more .

Managers and Management

Environmental Contraints on Managers

Planning and Strategic Management

Decision Making

Organizational Structure and Design

Operations Management

Human Resource Management

Leadership

Motivating Employees

Understanding Groups and Teams

Foundations of Control

Filters

Exam 12: Managing Innovation and Change

"Karoshi" is a stress relief technique used in Korea that promotes physical exercise as a way to cope with day-to-day stress.

Job redesigns are good ways to reduce stress that employees feel from ________.

In an effort to change the attitudes,perceptions,and stereotypes that each group of technicians holds about each other,Kelly decides to use the popular OD technique of ________.

A company that decides to decentralize its sales procedures is managing what change category?

Before Gill took over as president,the previous 15 years had been a period of stability and steady predictable growth for New Ideas.This period was consistent with the ________ metaphor of the change process.

Writing laws that reward industries for reducing carbon emissions in an effort to combat global climate change can be best described as an example of which of the following?

Apex Corporation has reorganized its marketing division,and the reporting hierarchy has completely changed.This is an example of a change in ________.

The "calm waters" metaphor envisions a trip over unfamiliar waters with a crew that has never before worked together.

Strong cultures have a greater influence on employees' behaviours than weak ones.

An organization's founder has little influence on its culture.

Until the late 1980s,the ________ metaphor described the situation faced by most managers.

A local college offers its employees reduced rates when they use the physical fitness facilities,offers weight control seminars and nutrition education,and provides incentives for employees who stop smoking.The college has a ________ program.

Organizational culture is defined as a system of shared meaning and beliefs held by organizational members.

Discuss the five main reasons that people resist change.Include an example for each reason to support your answer.

An organization's culture is ________.

Managers are concerned with reducing ________.

Organizational culture has no impact on organizational change.

In spurring organizational change,outside consultants are usually more ________ whereas internal managers tend to be more ________.

Managers and Management

Environmental Contraints on Managers

Planning and Strategic Management

Decision Making

Organizational Structure and Design

Operations Management

Human Resource Management

Leadership

Motivating Employees

Understanding Groups and Teams

Foundations of Control

Filters

In spurring organizational change,outside consultants are usually more whereas internal managers tend to be more .