Exam 12: Managing Innovation and Change

Refer to the Scenario below to answer the questions that follow. Changing Organizational Culture (Scenario) Jenna has been asked by the company president to change the organizational culture to reflect the company's new organizational goals.As executive vice president,she certainly understands the goals,but is really not sure that she understands what to do about the culture. -Jenna was surprised to discover that most organizations have ________ cultures.

How can a manager foster innovation through organizational culture and structure?

The term ________ focuses on techniques or programs to change people and the nature of interpersonal work relationships.

According to Lewin,the objective of refreezing is to ________.

Government laws and regulations are considered external forces for change.

Which OD technique is designed to assess employee attitudes and perceptions of a change by responding to a specific set of questions?

________ is the physical and psychological tension an individual feels when facing extraordinary demands,opportunities,or constraints for which the outcome is perceived to be both uncertain and important.

Refer to the Scenario below to answer the questions that follow. The Management Seminar (Scenario) Mandy recently returned from a two-day managerial seminar,"How to Totally Change Your Management and Leadership Style in Two Days." Even though she felt the seminar was worthless (as she had predicted),it did give her a chance to think about how to change the culture of her organization.She had been brought in by the new CEO as a change agent,and her position had the authority to make an impact.She felt that the recent hostile takeover by their parent company had shocked everyone,especially given that the entire organization consisted of only 150 people and had been in business for only five years.She felt this might be the time to attempt cultural change while everyone was still thinking in terms of change.As she tossed her leadership seminar manual into the waste basket,she considered what might be her first step and how well the cultural change would work. -Which of the following are favourable conditions that might help facilitate cultural change at Mandy's company?

Refer to the Scenario below to answer the questions that follow. Fred's Situation (Scenario) Fred was not handling the change in his department well.The company had recently changed hands,and even though no jobs had been lost,people had been changing jobs and were being asked to move to different locations.The new leadership had a completely different outlook than those people he had worked under for the past 21 years.Fred found that he was unable to concentrate at work and generally felt like he did not like his job anymore.At home,he was getting headaches and having trouble sleeping,which only enhanced his feeling that things were not going to work out well for him.When he thought about it,he had always hated change.He worked in the job he did partially because it was considered stable (boring to some)and predictable.Fred's new boss kept trying to convince him that he was a valuable employee and that new opportunities,along with salary increases,were in his future.Unfortunately,Fred felt like he never knew what to expect the next day and what Fred really wanted was to have things the way they used to be. -If Fred's manager noticed Fred's stress,which stress reduction strategy would likely be the most useful in reducing Fred's stress level?

Whenever Jacob performs a musical solo,he experiences increased breathing and heart rate and he gets a headache.Jacob is experiencing ________ symptoms of stress.

The three categories of change that managers can address are structure,technology,and product.

Refer to the Scenario below to answer the questions that follow. Dimensions of Culture (Scenario) Todd works for SeaLan Tech,a small environmental consulting firm that has just been purchased by Zerex,Inc.,a large biomedical research organization.The work environment at SeaLan had always been friendly and cooperative; people worked in teams and were encouraged to take risks.However,after meeting with the management of the new parent company,Todd believes there are considerable differences between the organizational cultures of Zerex and SeaLan.He is concerned that the new company will eliminate SeaLan's old culture,and he does not like the prospects. -Todd is concerned that the managers at Zerex focus more on results than on the methods used to achieve those results.This relates to which dimension of organizational culture?

OD techniques seek to bring about change in which of the basic change categories?

The term organizational development focuses on techniques to change people and the nature and quality of interpersonal work relationships.

Which of the following is a term borrowed from the physical sciences that accurately describes people's resistance to change?

It is easier for managers to communicate and establish new values in a large corporation than a small organization.

The original source of an organization's culture usually ________.