Question 1

BMW's apprenticeship program is concerned most with ________.

Accepted Answer

A) technology investment 
B) leadership 
C) organizational processes 
D) coordination and collaboration 
E) employees / human resources 
A) technology investment 
B) leadership 
C) organizational processes 
D) coordination and collaboration 
E) employees / human resources

Question 2

Steve Jobs once said "Flash is the number one reason why Macs crash".Apple's original decision to prohibit Flash usage on their devices is related to which service quality dimension?

Accepted Answer

A) timeliness 
B) courtesy 
C) consistency 
D) accuracy 
E) convenience 
A) timeliness 
B) courtesy 
C) consistency 
D) accuracy 
E) convenience

Question 3

Improved procurement allows greater access to materials,services,and information.

Accepted Answer

A) True 
 B)False

Question 4

Remote diagnostics are used by organizations to control costs.

Accepted Answer

A) True 
 B)False

Question 5

Controlling quality is associated with which supply chain management element?

Accepted Answer

A) customers 
B) facilities 
C) production 
D) inventory 
E) suppliers 
A) customers 
B) facilities 
C) production 
D) inventory 
E) suppliers

Question 6

A business model looks at profit generation from ________.

Accepted Answer

A) customers 
B) products and services 
C) strategies 
D) supply chains 
A) customers 
B) products and services 
C) strategies 
D) supply chains

Question 7

Supply chain elements for a service include customers,information,transportation,and inventory.

Accepted Answer

A) True 
 B)False

Question 8

Focusing on incoming materials and outgoing products is what makes value chain management effectiveness oriented.

Accepted Answer

A) True 
 B)False

Question 9

Operations management is focused on competitive priorities such as price.

Accepted Answer

A) True 
 B)False

Question 10

Suppliers have the most power in the value chain because of their ability to dictate prices and quality.

Accepted Answer

A) True 
 B)False

Question 11

A management consultant charges rates that are prohibitive for many small businesses and associations.This is a problem with which service quality dimension?

Accepted Answer

A) timeliness 
B) courtesy 
C) consistency 
D) convenience 
E) completeness 
A) timeliness 
B) courtesy 
C) consistency 
D) convenience 
E) completeness

Question 12

Defect rate relates to the product quality conformance dimension.

Accepted Answer

A) True 
 B)False

Question 13

An activity can have more than one predecessor.

Accepted Answer

A) True 
 B)False

Question 14

When Boeing decided to stop outsourcing some of the production of its Dreamliner airplane due to production issues,it was likely due to which of the obstacles to successful value chain management?

Accepted Answer

A) organizational barriers 
B) cultural attitudes 
C) required capabilities 
D) people 
A) organizational barriers 
B) cultural attitudes 
C) required capabilities 
D) people

Question 15

The simplicity of design of Apple products applies to which dimension of product quality?

Accepted Answer

A) aesthetics 
B) courtesy 
C) features 
D) flexibility 
E) conformance 
A) aesthetics 
B) courtesy 
C) features 
D) flexibility 
E) conformance

Question 16

Walmart's pressure on suppliers for increased fees is part of their ________.

Accepted Answer

A) leadership 
B) organizational culture and attitudes 
C) information management 
D) business model 
A) leadership 
B) organizational culture and attitudes 
C) information management 
D) business model

Question 17

List and describe the six requirements for successful value chain management.

Accepted Answer

1.Coordination and collaboration Compreh

Question 18

The human resource requirement least associated with value chain success is ________.

Accepted Answer

A) job design 
B) orientation 
C) training 
D) hiring 
A) job design 
B) orientation 
C) training 
D) hiring

Question 19

A Gantt chart is used primarily for ________.

Accepted Answer

A) scheduling 
B) planning 
C) evaluating 
D) monitoring 
A) scheduling 
B) planning 
C) evaluating 
D) monitoring

Question 20

Boeing's outsourcing of the manufacture of the Dreamliner is an example of value chain collaboration.

Accepted Answer

A) True 
 B)False

BMW's apprenticeship program is concerned most with ________.

Steve Jobs once said "Flash is the number one reason why Macs crash".Apple's original decision to prohibit Flash usage on their devices is related to which service quality dimension?

Improved procurement allows greater access to materials,services,and information.

Remote diagnostics are used by organizations to control costs.

Controlling quality is associated with which supply chain management element?

A business model looks at profit generation from ________.

Supply chain elements for a service include customers,information,transportation,and inventory.

Focusing on incoming materials and outgoing products is what makes value chain management effectiveness oriented.

Operations management is focused on competitive priorities such as price.

Suppliers have the most power in the value chain because of their ability to dictate prices and quality.

A management consultant charges rates that are prohibitive for many small businesses and associations.This is a problem with which service quality dimension?

Defect rate relates to the product quality conformance dimension.

An activity can have more than one predecessor.

When Boeing decided to stop outsourcing some of the production of its Dreamliner airplane due to production issues,it was likely due to which of the obstacles to successful value chain management?

The simplicity of design of Apple products applies to which dimension of product quality?

Walmart's pressure on suppliers for increased fees is part of their ________.

List and describe the six requirements for successful value chain management.

The human resource requirement least associated with value chain success is ________.

A Gantt chart is used primarily for ________.

Boeing's outsourcing of the manufacture of the Dreamliner is an example of value chain collaboration.

Managers and Management

Environmental Contraints on Managers

Planning and Strategic Management

Decision Making

Organizational Structure and Design

Human Resource Management

Leadership

Motivating Employees

Understanding Groups and Teams

Foundations of Control

Managing Innovation and Change

Filters

Exam 6: Operations Management

BMW's apprenticeship program is concerned most with ________.

Steve Jobs once said "Flash is the number one reason why Macs crash".Apple's original decision to prohibit Flash usage on their devices is related to which service quality dimension?

Improved procurement allows greater access to materials,services,and information.

Remote diagnostics are used by organizations to control costs.

Controlling quality is associated with which supply chain management element?

A business model looks at profit generation from ________.

Supply chain elements for a service include customers,information,transportation,and inventory.

Focusing on incoming materials and outgoing products is what makes value chain management effectiveness oriented.

Operations management is focused on competitive priorities such as price.

Suppliers have the most power in the value chain because of their ability to dictate prices and quality.

A management consultant charges rates that are prohibitive for many small businesses and associations.This is a problem with which service quality dimension?

Defect rate relates to the product quality conformance dimension.

An activity can have more than one predecessor.

When Boeing decided to stop outsourcing some of the production of its Dreamliner airplane due to production issues,it was likely due to which of the obstacles to successful value chain management?

The simplicity of design of Apple products applies to which dimension of product quality?

Walmart's pressure on suppliers for increased fees is part of their ________.

List and describe the six requirements for successful value chain management.

The human resource requirement least associated with value chain success is ________.

A Gantt chart is used primarily for ________.

Boeing's outsourcing of the manufacture of the Dreamliner is an example of value chain collaboration.

Managers and Management

Environmental Contraints on Managers

Planning and Strategic Management

Decision Making

Organizational Structure and Design

Human Resource Management

Leadership

Motivating Employees

Understanding Groups and Teams

Foundations of Control

Managing Innovation and Change

Filters