Exam 6: Operations Management

Describe the obstacles to value chain management.

IKEA offering well-designed products at substantially lower prices is part of their business model.

Amazon uses robots in its warehouses to benefit from which requirement for successful value chain management?

The managerial practice of understaffing will impact which service quality dimension the most?

Apple's original decision not to enable Adobe Flash with their products is likely related most to which product quality dimension?

What is the main benefit of Six Sigma and ISO 9000/9001?

Boeing produces airplanes for Air Canada and other airlines.To passengers on an Air Canada flight,the Boeing Dreamliner is a (n)________.

Which organizations transfer inputs into outputs?

The Kronos software is aimed at improving which supply chain management element?

Quality improvement initiatives are NOT possible without which of the following?

Identify the eight product quality dimensions.How do they differ from service quality dimensions?

How can a company overcome a corporate culture bias against sharing proprietary information?

Boeing's use of a global network of suppliers to build the Dreamliner is an example of ________.

Value chain management is ________ oriented and ________ oriented.

Hospitals using RFID as a way of reducing theft and loss is an example of value chain technology investment.

Walmart's collaboration with suppliers is meant to provide improved procurement as well as ________.

Boeing produces airplanes for Air Canada and other airlines.To Air Canada,the Boeing Dreamliner is a (n)________.

Refer to the Scenario below to answer the questions that follow. The Blackberry Challenge (Scenario) Wendy's fast food chain invested more than three years searching in excess of 30 growers to procure blackberries for a new salad being added to its menu in summer 2016.Supplying 6500 North American restaurants will demand more than 2 million pounds of blackberries.Customer demand for fresh ingredients and healthier fare leads large chains to enhance their supply chain management practices.Fast food chains need rapid,repeatable preparation processes,and fresh ingredients make for a tremendous challenge. Most blackberry producers sell to grocery stores,leaving little supply for restaurants.The two growers selected by Wendy's had to plant extra bushes,which take three years to produce mature fruit.To maintain consistency,Wendy's sends their 6500 franchisees instruction cards dictating how the berries should be washed,cut,and placed on the salads.Slicing fresh fruit requires added prep time,which requires changes to worker safety procedures such as wearing chain mail mesh gloves.The added prep work must also be factored into service times. -Which value chain management benefit is Wendy's hoping to achieve in this scenario?

Tim Horton's offering double lanes in drive-throughs is a cost saving measure.

Reducing supply chain risk often involves ________.