Question 1

Product warranties for smart phones are supporting which product quality dimension?

Accepted Answer

A) performance 
B) features 
C) durability 
D) conformance 
E) perceived quality 
A) performance 
B) features 
C) durability 
D) conformance 
E) perceived quality

Question 2

Which of the following can be both an output and an input for a product?

Accepted Answer

A) capital 
B) materials 
C) people 
D) equipment 
A) capital 
B) materials 
C) people 
D) equipment

Question 3

Walmart will have to balance ________ with lowering inventory with their changes to the stores.

Accepted Answer

A) monitoring supplier quality 
B) meeting customer demand 
C) product design 
D) capacity 
A) monitoring supplier quality 
B) meeting customer demand 
C) product design 
D) capacity

Question 4

A PERT network is a visual way to monitor a project's progress.

Accepted Answer

A) True 
 B)False

Question 5

Managers blocking changes to scheduling enhancements would be an example of which obstacle to value chain management?

Accepted Answer

A) people 
B) required capabilities 
C) cultural attitudes 
D) organizational barriers 
A) people 
B) required capabilities 
C) cultural attitudes 
D) organizational barriers

Question 6

The Chipotle employee who ensures the supply of napkins and cutlery behind the counter is well stocked so that customers can be served promptly is also known as a(n)________.

Accepted Answer

A) expediter 
B) linebacker 
C) mise en place 
D) ace in their place 
A) expediter 
B) linebacker 
C) mise en place 
D) ace in their place

Question 7

The grouping of the offices by functional area applies best to which service quality dimension?

Accepted Answer

A) timeliness 
B) consistency 
C) convenience 
D) completeness 
E) accuracy 
A) timeliness 
B) consistency 
C) convenience 
D) completeness 
E) accuracy

Question 8

Employee reluctance to be flexible in their jobs is an organizational barrier that can impede successful value chain management.

Accepted Answer

A) True 
 B)False

Question 9

The length to complete a project is equal to ________.

Accepted Answer

A) the combined time of all the activities 
B) the critical path 
C) the critical path less the slack time 
D) the combined time of all the activities less the slack time 
A) the combined time of all the activities 
B) the critical path 
C) the critical path less the slack time 
D) the combined time of all the activities less the slack time

Question 10

Which activity cannot be done at the same time by a team member as you are preparing a one-page executive summary for a team project?

Accepted Answer

A) verifying APA sources for the bibliography 
B) doing a final edit of the complete document 
C) preparing the table of contents 
D) verifying the method of submission 
A) verifying APA sources for the bibliography 
B) doing a final edit of the complete document 
C) preparing the table of contents 
D) verifying the method of submission

Question 11

The output of an extended warranty on a piece of equipment you purchased is ________.

Accepted Answer

A) peace of mind 
B) a part of the product 
C) consumer loyalty 
D) a guarantee to repair or replace your product if it should break down 
A) peace of mind 
B) a part of the product 
C) consumer loyalty 
D) a guarantee to repair or replace your product if it should break down

Question 12

Better demand forecasting is possible because of the relationship between ________.

Accepted Answer

A) manufacturers and suppliers 
B) manufacturers and customers 
C) suppliers and distributors 
D) customers and distributors 
E) customers and suppliers 
A) manufacturers and suppliers 
B) manufacturers and customers 
C) suppliers and distributors 
D) customers and distributors 
E) customers and suppliers

Question 13

Lean manufacturing is concerned with the timing and flow of parts while just-in-time production is ensuring that production is using very little excess inventory.

Accepted Answer

A) True 
 B)False

Question 14

Capacity is associated with which supply chain management element?

Accepted Answer

A) facilities 
B) inventory 
C) production 
D) transportation 
E) suppliers 
A) facilities 
B) inventory 
C) production 
D) transportation 
E) suppliers

Question 15

The school landing a major corporate donor was a predecessor to which of the following activities?

Accepted Answer

A) establishing a final budget for the capital project 
B) engaging in a wide consultation process 
C) development of a new floor plan 
D) establishing a draft capital budget 
A) establishing a final budget for the capital project 
B) engaging in a wide consultation process 
C) development of a new floor plan 
D) establishing a draft capital budget

Question 16

Why would value chain partners agree to something they don't value?

Accepted Answer

A) information sharing 
B) open communication 
C) collaboration 
D) coordination 
E) Customers value it. 
A) information sharing 
B) open communication 
C) collaboration 
D) coordination 
E) Customers value it.

Question 17

A delay of two weeks in an activity that isn't on the critical path would result in how long of a delay to the project?

Accepted Answer

A) two weeks 
B) one week 
C) It cannot be determined. 
D) none 
A) two weeks 
B) one week 
C) It cannot be determined. 
D) none

Question 18

Capacity and operational design are elements of facility management.

Accepted Answer

A) True 
 B)False

Question 19

Converting raw materials into finished goods is a result of ________.

Accepted Answer

A) operations management 
B) value chain management 
C) the transformation process 
D) supply chain management 
E) competitive advantage 
A) operations management 
B) value chain management 
C) the transformation process 
D) supply chain management 
E) competitive advantage

Question 20

Meeting the goal of higher customer satisfaction through restocking shelves during the day is an example of achieving quality through ________.

Accepted Answer

A) planning 
B) organizing 
C) leading 
D) controlling 
A) planning 
B) organizing 
C) leading 
D) controlling

Product warranties for smart phones are supporting which product quality dimension?

Which of the following can be both an output and an input for a product?

Walmart will have to balance ________ with lowering inventory with their changes to the stores.

A PERT network is a visual way to monitor a project's progress.

Managers blocking changes to scheduling enhancements would be an example of which obstacle to value chain management?

The Chipotle employee who ensures the supply of napkins and cutlery behind the counter is well stocked so that customers can be served promptly is also known as a(n)________.

The grouping of the offices by functional area applies best to which service quality dimension?

Employee reluctance to be flexible in their jobs is an organizational barrier that can impede successful value chain management.

The length to complete a project is equal to ________.

Which activity cannot be done at the same time by a team member as you are preparing a one-page executive summary for a team project?

The output of an extended warranty on a piece of equipment you purchased is ________.

Better demand forecasting is possible because of the relationship between ________.

Lean manufacturing is concerned with the timing and flow of parts while just-in-time production is ensuring that production is using very little excess inventory.

Capacity is associated with which supply chain management element?

The school landing a major corporate donor was a predecessor to which of the following activities?

Why would value chain partners agree to something they don't value?

A delay of two weeks in an activity that isn't on the critical path would result in how long of a delay to the project?

Capacity and operational design are elements of facility management.

Converting raw materials into finished goods is a result of ________.

Meeting the goal of higher customer satisfaction through restocking shelves during the day is an example of achieving quality through ________.

Managers and Management

Environmental Contraints on Managers

Planning and Strategic Management

Decision Making

Organizational Structure and Design

Human Resource Management

Leadership

Motivating Employees

Understanding Groups and Teams

Foundations of Control

Managing Innovation and Change

Filters

Exam 6: Operations Management

Product warranties for smart phones are supporting which product quality dimension?

Which of the following can be both an output and an input for a product?

Walmart will have to balance ________ with lowering inventory with their changes to the stores.

A PERT network is a visual way to monitor a project's progress.

Managers blocking changes to scheduling enhancements would be an example of which obstacle to value chain management?

The Chipotle employee who ensures the supply of napkins and cutlery behind the counter is well stocked so that customers can be served promptly is also known as a(n)________.

The grouping of the offices by functional area applies best to which service quality dimension?

Employee reluctance to be flexible in their jobs is an organizational barrier that can impede successful value chain management.

The length to complete a project is equal to ________.

Which activity cannot be done at the same time by a team member as you are preparing a one-page executive summary for a team project?

The output of an extended warranty on a piece of equipment you purchased is ________.

Better demand forecasting is possible because of the relationship between ________.

Lean manufacturing is concerned with the timing and flow of parts while just-in-time production is ensuring that production is using very little excess inventory.

Capacity is associated with which supply chain management element?

The school landing a major corporate donor was a predecessor to which of the following activities?

Why would value chain partners agree to something they don't value?

A delay of two weeks in an activity that isn't on the critical path would result in how long of a delay to the project?

Capacity and operational design are elements of facility management.

Converting raw materials into finished goods is a result of ________.

Meeting the goal of higher customer satisfaction through restocking shelves during the day is an example of achieving quality through ________.

Managers and Management

Environmental Contraints on Managers

Planning and Strategic Management

Decision Making

Organizational Structure and Design

Human Resource Management

Leadership

Motivating Employees

Understanding Groups and Teams

Foundations of Control

Managing Innovation and Change

Filters