Question 1

How many predecessors can an activity have?

Accepted Answer

A) one 
B) none 
C) two 
D) unlimited 
A) one 
B) none 
C) two 
D) unlimited

Question 2

Variability in service delivery relates most closely to which service quality dimension?

Accepted Answer

A) timeliness 
B) courtesy 
C) completeness 
D) convenience 
E) accuracy 
A) timeliness 
B) courtesy 
C) completeness 
D) convenience 
E) accuracy

Question 3

List and describe the elements of supply chain management.

Accepted Answer

Customers - forecasting the quantity and

Question 4

Which of these strategies would be ineffective at protecting a supply chain from disruption?

Accepted Answer

A) reducing suppliers 
B) reducing inventory 
C) reducing capacity 
D) decreasing distance between locations 
A) reducing suppliers 
B) reducing inventory 
C) reducing capacity 
D) decreasing distance between locations

Question 5

Refer to the Scenario below to answer the questions that follow.
The Blackberry Challenge (Scenario)
Wendy's fast food chain invested more than three years searching in excess of 30 growers to procure blackberries for a new salad being added to its menu in summer 2016.Supplying 6500 North American restaurants will demand more than 2 million pounds of blackberries.Customer demand for fresh ingredients and healthier fare leads large chains to enhance their supply chain management practices.Fast food chains need rapid,repeatable preparation processes,and fresh ingredients make for a tremendous challenge.
Most blackberry producers sell to grocery stores,leaving little supply for restaurants.The two growers selected by Wendy's had to plant extra bushes,which take three years to produce mature fruit.To maintain consistency,Wendy's sends their 6500 franchisees instruction cards dictating how the berries should be washed,cut,and placed on the salads.Slicing fresh fruit requires added prep time,which requires changes to worker safety procedures such as wearing chain mail mesh gloves.The added prep work must also be factored into service times.
-Which requirement for successful value chain management has Wendy's demonstrated in this scenario?

Accepted Answer

A) technology investment 
B) leadership 
C) organizational culture and attitudes 
D) coordination and collaboration 
E) human resources 
A) technology investment 
B) leadership 
C) organizational culture and attitudes 
D) coordination and collaboration 
E) human resources

Question 6

Which of the following is TRUE about the critical path?

Accepted Answer

A) It has slack time in it to ensure project success. 
B) A delay on the path may not delay the project. 
C) It is the longest time possible to finish a project. 
D) It is the shortest time possible to finish a project. 
A) It has slack time in it to ensure project success. 
B) A delay on the path may not delay the project. 
C) It is the longest time possible to finish a project. 
D) It is the shortest time possible to finish a project.

Question 7

A senior executive that indicates "if it ain't broke,don't fix it" is is an example of which obstacle to successful value chain management.

Accepted Answer

A) organizational barriers 
B) cultural attitudes 
C) required capabilities 
D) people 
A) organizational barriers 
B) cultural attitudes 
C) required capabilities 
D) people

Question 8

To improve productivity,managers must focus on people instead of operations variables.

Accepted Answer

A) True 
 B)False

Question 9

Enhanced customer order management is achieved due to which of the following value chain management activities?

Accepted Answer

A) acquiring needed resources 
B) managing service and information 
C) developing close relationships with customers 
D) managing every step of the process 
A) acquiring needed resources 
B) managing service and information 
C) developing close relationships with customers 
D) managing every step of the process

Question 10

The transformation process is more evident in service organizations than manufacturing organizations.

Accepted Answer

A) True 
 B)False

Question 11

List and explain some of the common terms use to describe outsourcing.

Accepted Answer

Outsourcing is commonly referred to as o

Question 12

If you have to submit a team project via email to your professor,which activity is a predecessor to doing a final edit of the document?

Accepted Answer

A) editing each of the various parts prior to compiling into one 
B) doing a spell check on the document 
C) saving the file on your hard drive 
D) compiling the various parts into one document 
A) editing each of the various parts prior to compiling into one 
B) doing a spell check on the document 
C) saving the file on your hard drive 
D) compiling the various parts into one document

Question 13

Scheduling is associated with which supply chain management element?

Accepted Answer

A) facilities 
B) inventory 
C) production 
D) transportation 
E) information 
A) facilities 
B) inventory 
C) production 
D) transportation 
E) information

Question 14

Cost,time,and scale make up the triple constraint.

Accepted Answer

A) True 
 B)False

Question 15

Forecasting demand with state-of-the-art software tracking a combination of previous month's and previous year's sales is an example of which requirement for successful value chain management?

Accepted Answer

A) coordination and collaboration 
B) organizational processes 
C) leadership 
D) human resources 
A) coordination and collaboration 
B) organizational processes 
C) leadership 
D) human resources

Question 16

Flexible employee behaviours most supportive of successful value chain management are ________.

Accepted Answer

A) working in teams 
B) focusing on fewer tasks 
C) communicating via social media 
D) organizing social activities 
A) working in teams 
B) focusing on fewer tasks 
C) communicating via social media 
D) organizing social activities

Question 17

With services,production and consumption happen at the same time.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following is a feature of a good?

Accepted Answer

A) delays are more challenging 
B) it cannot be produced independently of the customer 
C) it is experienced by the customer 
D) it can be stored in inventory 
A) delays are more challenging 
B) it cannot be produced independently of the customer 
C) it is experienced by the customer 
D) it can be stored in inventory

Question 19

The town of Ajax,Ontario is the first municipality in Ontario to use the Six Sigma quality standard.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following would be used to manage a complex project?

Accepted Answer

A) lean 
B) just-in-time 
C) Gantt 
D) PERT 
E) PMP 
A) lean 
B) just-in-time 
C) Gantt 
D) PERT 
E) PMP

How many predecessors can an activity have?

Variability in service delivery relates most closely to which service quality dimension?

List and describe the elements of supply chain management.

Which of these strategies would be ineffective at protecting a supply chain from disruption?

Which of the following is TRUE about the critical path?

A senior executive that indicates "if it ain't broke,don't fix it" is is an example of which obstacle to successful value chain management.

To improve productivity,managers must focus on people instead of operations variables.

Enhanced customer order management is achieved due to which of the following value chain management activities?

The transformation process is more evident in service organizations than manufacturing organizations.

List and explain some of the common terms use to describe outsourcing.

If you have to submit a team project via email to your professor,which activity is a predecessor to doing a final edit of the document?

Scheduling is associated with which supply chain management element?

Cost,time,and scale make up the triple constraint.

Forecasting demand with state-of-the-art software tracking a combination of previous month's and previous year's sales is an example of which requirement for successful value chain management?

Flexible employee behaviours most supportive of successful value chain management are ________.

With services,production and consumption happen at the same time.

Which of the following is a feature of a good?

The town of Ajax,Ontario is the first municipality in Ontario to use the Six Sigma quality standard.

Which of the following would be used to manage a complex project?

Managers and Management

Environmental Contraints on Managers

Planning and Strategic Management

Decision Making

Organizational Structure and Design

Human Resource Management

Leadership

Motivating Employees

Understanding Groups and Teams

Foundations of Control

Managing Innovation and Change

Filters

Exam 6: Operations Management

How many predecessors can an activity have?

Variability in service delivery relates most closely to which service quality dimension?

List and describe the elements of supply chain management.

Which of these strategies would be ineffective at protecting a supply chain from disruption?

Which of the following is TRUE about the critical path?

A senior executive that indicates "if it ain't broke,don't fix it" is is an example of which obstacle to successful value chain management.

To improve productivity,managers must focus on people instead of operations variables.

Enhanced customer order management is achieved due to which of the following value chain management activities?

The transformation process is more evident in service organizations than manufacturing organizations.

List and explain some of the common terms use to describe outsourcing.

If you have to submit a team project via email to your professor,which activity is a predecessor to doing a final edit of the document?

Scheduling is associated with which supply chain management element?

Cost,time,and scale make up the triple constraint.

Forecasting demand with state-of-the-art software tracking a combination of previous month's and previous year's sales is an example of which requirement for successful value chain management?

Flexible employee behaviours most supportive of successful value chain management are ________.

With services,production and consumption happen at the same time.

Which of the following is a feature of a good?

The town of Ajax,Ontario is the first municipality in Ontario to use the Six Sigma quality standard.

Which of the following would be used to manage a complex project?

Managers and Management

Environmental Contraints on Managers

Planning and Strategic Management

Decision Making

Organizational Structure and Design

Human Resource Management

Leadership

Motivating Employees

Understanding Groups and Teams

Foundations of Control

Managing Innovation and Change

Filters