Question 1

According to Herzberg,which of the following is a hygiene factor?

Accepted Answer

A) achievement 
B) recognition 
C) responsibility 
D) salary 
E) the work itself 
A) achievement 
B) recognition 
C) responsibility 
D) salary 
E) the work itself

Question 2

According to Maslow,self-actualization needs must be met before the individual can focus on physiological needs.

Accepted Answer

A) True 
 B)False

Question 3

People who desire money score higher on self-esteem,need for achievement,and Type A personality measures.

Accepted Answer

A) True 
 B)False

Question 4

Which of the following would be an advisable way to motivate contingent workers?

Accepted Answer

A) provide challenging job assignments 
B) showcase projects in company publications to demonstrate their importance 
C) reward them with training,conferences,and other educational opportunities 
D) frequently provide new assignments 
E) ensure they are working with permanent,full-time members of the organization 
A) provide challenging job assignments 
B) showcase projects in company publications to demonstrate their importance 
C) reward them with training,conferences,and other educational opportunities 
D) frequently provide new assignments 
E) ensure they are working with permanent,full-time members of the organization

Question 5

An advantage of telecommuting is that companies do not necessarily have to be located near their workforce.

Accepted Answer

A) True 
 B)False

Question 6

Procedural justice refers to the perceived fairness of the process used to determine the distribution of rewards.

Accepted Answer

A) True 
 B)False

Question 7

What is a recognized way for a manager to motivate low-skilled,minimum-wage employees?

Accepted Answer

A) music in the workplace 
B) use employee recognition programs 
C) threaten low-performing employees with losing their jobs 
D) employee peer groups 
E) provide greater challenges and responsibilities 
A) music in the workplace 
B) use employee recognition programs 
C) threaten low-performing employees with losing their jobs 
D) employee peer groups 
E) provide greater challenges and responsibilities

Question 8

According to your text,which of the following groups included in Canada's diverse workforce would be most likely to be motivated by employment opportunities that add experience and develop portable skills?

Accepted Answer

A) Generation X 
B) Generation Y 
C) Baby Boomers 
D) men 
E) women 
A) Generation X 
B) Generation Y 
C) Baby Boomers 
D) men 
E) women

Question 9

The loyalty of professionals is more often to their employer than to their profession.

Accepted Answer

A) True 
 B)False

Question 10

The willingness to exert high levels of effort to reach organizational goals,based on the wish to satisfy some individual need,is called ________.

Accepted Answer

A) motivation 
B) leadership 
C) performance management 
D) need configuration 
E) Theory X 
A) motivation 
B) leadership 
C) performance management 
D) need configuration 
E) Theory X

Question 11

According to Herzberg,working conditions and security are both hygiene factors.

Accepted Answer

A) True 
 B)False

Question 12

Job sharing improves production by allowing people to fit their jobs better into their lifestyles.

Accepted Answer

A) True 
 B)False

Question 13

A single individual can have high motivation for one task and low motivation for another task.

Accepted Answer

A) True 
 B)False

Question 14

According to Herzberg,those factors that increase job satisfaction are ________.

Accepted Answer

A) Theory X factors 
B) Theory Y factors 
C) hygiene factors 
D) motivators 
E) extrinsic rewards 
A) Theory X factors 
B) Theory Y factors 
C) hygiene factors 
D) motivators 
E) extrinsic rewards

Question 15

John is a typical Theory X manager; he believes that is employees dislike work and that the only way to deal with them effectively is to focus on external motivation rather than internal motivation.

Accepted Answer

A) True 
 B)False

Question 16

According to Maslow's theory,when does a need stop motivating?

Accepted Answer

A) never 
B) when an individual cannot satisfy it 
C) when it is substantially satisfied 
D) when an individual returns to a lower level of need 
E) when an individual achieves self-actualization 
A) never 
B) when an individual cannot satisfy it 
C) when it is substantially satisfied 
D) when an individual returns to a lower level of need 
E) when an individual achieves self-actualization

Question 17

According to your text,which of the following will most likely motivate professionals?

Accepted Answer

A) money 
B) promotions 
C) working conditions 
D) the work itself 
E) status 
A) money 
B) promotions 
C) working conditions 
D) the work itself 
E) status

Question 18

Refer to the Scenario below to answer the questions that follow.
Application of Early Theories of Motivation (Scenario)
Weston has two very different first-line supervisors who report directly to him.Aaron really "cracks the whip" at his employees and firmly believes in strict controls and punishment for those who do not meet company expectations.Zach,on the other hand,has very few controls and believes that as long as people know what their objectives are,they will exercise self-control and self-direction.Aaron has been trying to use working conditions to increase the level of productivity in his department.When workers complained about unsafe working conditions,Aaron supplied them with protective gear and implemented new safety procedures.However,despite the improved working conditions,employees were still not motivated.Zach,on the other hand,had chosen to delegate responsibility and offer workers opportunities for growth.These efforts appeared to be much more successful at improving productivity.
-According to Herzberg,Zach was trying to use ________ to increase productivity.

Accepted Answer

A) equity theory 
B) motivators 
C) extrinsic factors 
D) pay-for-performance programs 
E) hygiene factors 
A) equity theory 
B) motivators 
C) extrinsic factors 
D) pay-for-performance programs 
E) hygiene factors

Question 19

Refer to the Scenario below to answer the questions that follow.
Application of Early Theories of Motivation (Scenario)
Weston has two very different first-line supervisors who report directly to him.Aaron really "cracks the whip" at his employees and firmly believes in strict controls and punishment for those who do not meet company expectations.Zach,on the other hand,has very few controls and believes that as long as people know what their objectives are,they will exercise self-control and self-direction.Aaron has been trying to use working conditions to increase the level of productivity in his department.When workers complained about unsafe working conditions,Aaron supplied them with protective gear and implemented new safety procedures.However,despite the improved working conditions,employees were still not motivated.Zach,on the other hand,had chosen to delegate responsibility and offer workers opportunities for growth.These efforts appeared to be much more successful at improving productivity.
-According to Herzberg,Aaron was trying to use ________ to increase productivity.

Accepted Answer

A) expectancy theory 
B) motivating 
C) intrinsic factors 
D) pay-for-performance programs 
E) hygiene factors 
A) expectancy theory 
B) motivating 
C) intrinsic factors 
D) pay-for-performance programs 
E) hygiene factors

Question 20

Contingent workers identify with and demonstrate higher levels of commitment to the organization than other employees.

Accepted Answer

A) True 
 B)False

According to Herzberg,which of the following is a hygiene factor?

According to Maslow,self-actualization needs must be met before the individual can focus on physiological needs.

People who desire money score higher on self-esteem,need for achievement,and Type A personality measures.

Which of the following would be an advisable way to motivate contingent workers?

An advantage of telecommuting is that companies do not necessarily have to be located near their workforce.

Procedural justice refers to the perceived fairness of the process used to determine the distribution of rewards.

What is a recognized way for a manager to motivate low-skilled,minimum-wage employees?

According to your text,which of the following groups included in Canada's diverse workforce would be most likely to be motivated by employment opportunities that add experience and develop portable skills?

The loyalty of professionals is more often to their employer than to their profession.

The willingness to exert high levels of effort to reach organizational goals,based on the wish to satisfy some individual need,is called ________.

According to Herzberg,working conditions and security are both hygiene factors.

Job sharing improves production by allowing people to fit their jobs better into their lifestyles.

A single individual can have high motivation for one task and low motivation for another task.

According to Herzberg,those factors that increase job satisfaction are ________.

John is a typical Theory X manager; he believes that is employees dislike work and that the only way to deal with them effectively is to focus on external motivation rather than internal motivation.

According to Maslow's theory,when does a need stop motivating?

According to your text,which of the following will most likely motivate professionals?

Contingent workers identify with and demonstrate higher levels of commitment to the organization than other employees.

Managers and Management

Environmental Contraints on Managers

Planning and Strategic Management

Decision Making

Organizational Structure and Design

Operations Management

Human Resource Management

Leadership

Understanding Groups and Teams

Foundations of Control

Managing Innovation and Change

Filters

Exam 9: Motivating Employees

According to Herzberg,which of the following is a hygiene factor?

According to Maslow,self-actualization needs must be met before the individual can focus on physiological needs.

People who desire money score higher on self-esteem,need for achievement,and Type A personality measures.

Which of the following would be an advisable way to motivate contingent workers?

An advantage of telecommuting is that companies do not necessarily have to be located near their workforce.

Procedural justice refers to the perceived fairness of the process used to determine the distribution of rewards.

What is a recognized way for a manager to motivate low-skilled,minimum-wage employees?

According to your text,which of the following groups included in Canada's diverse workforce would be most likely to be motivated by employment opportunities that add experience and develop portable skills?

The loyalty of professionals is more often to their employer than to their profession.

The willingness to exert high levels of effort to reach organizational goals,based on the wish to satisfy some individual need,is called ________.

According to Herzberg,working conditions and security are both hygiene factors.

Job sharing improves production by allowing people to fit their jobs better into their lifestyles.

A single individual can have high motivation for one task and low motivation for another task.

According to Herzberg,those factors that increase job satisfaction are ________.

John is a typical Theory X manager; he believes that is employees dislike work and that the only way to deal with them effectively is to focus on external motivation rather than internal motivation.

According to Maslow's theory,when does a need stop motivating?

According to your text,which of the following will most likely motivate professionals?

Contingent workers identify with and demonstrate higher levels of commitment to the organization than other employees.

Managers and Management

Environmental Contraints on Managers

Planning and Strategic Management

Decision Making

Organizational Structure and Design

Operations Management

Human Resource Management

Leadership

Understanding Groups and Teams

Foundations of Control

Managing Innovation and Change

Filters