Question 1

The direction of an individual's motivation can be channelled to benefit ________.

Accepted Answer

A) only an organization 
B) both individuals and organizations 
C) only an individual 
D) an individual's family only 
E) unknown benefactors 
A) only an organization 
B) both individuals and organizations 
C) only an individual 
D) an individual's family only 
E) unknown benefactors

Question 2

The motivation process moves from unsatisfied need to tension to ________.

Accepted Answer

A) satisfied need 
B) tension reduction 
C) psychological stress 
D) search behaviour 
E) effort 
A) satisfied need 
B) tension reduction 
C) psychological stress 
D) search behaviour 
E) effort

Question 3

Theory Y managers believe that people seek out responsibility.

Accepted Answer

A) True 
 B)False

Question 4

Sabrina's supervisor just told her that if she works overtime this weekend she can have two days off next week.Last month Sabrina worked one weekend but she still has not received her promised time off.According to Vroom's expectancy theory,Sabrina's motivation may be influenced by low ________.

Accepted Answer

A) valence 
B) autonomy 
C) instrumentality 
D) significance 
E) expectancy 
A) valence 
B) autonomy 
C) instrumentality 
D) significance 
E) expectancy

Question 5

Professionals are best motivated by extra pay and promotion within the organization.

Accepted Answer

A) True 
 B)False

Question 6

Douglas McGregor developed Theory X and Theory Y.The theory examines the following question: Is motivation external or internal?

Accepted Answer

A) True 
 B)False

Question 7

Equity theory was traditionally based on ________ justice; however,more recent research has focused on ________ justice,which is the perceived fairness of the process used to determine the distribution of rewards.

Accepted Answer

A) distributive; procedural 
B) altruistic; narcissistic 
C) procedural; physiological 
D) intrinsic; extrinsic 
E) common; civil 
A) distributive; procedural 
B) altruistic; narcissistic 
C) procedural; physiological 
D) intrinsic; extrinsic 
E) common; civil

Question 8

Refer to the Scenario below to answer the question that follows.
Setting Goals (Scenario)
Sharon is Executive Director of a large national non-profit organization.She has a staff of 30 who are lacking in motivation and direction.The recently held national conference was poorly organized and conference revenue was down 35%,despite having a dedicated staff member managing the project with five junior employees.There was some rumbling among employees that the conference manager was a laissez faire manager and provided little direction.The five junior employees are all from a high power distance culture.
-Sharon should expect employees from a high power distance culture to be ________.

Accepted Answer

A) less independent 
B) less motivated 
C) less assertive 
D) less dependent 
A) less independent 
B) less motivated 
C) less assertive 
D) less dependent

Question 9

Theory Y managers believe that motivation comes from outside the individual and includes pay,bonuses,and other tangible rewards.

Accepted Answer

A) True 
 B)False

Question 10

According to goal-setting theory,a person with specific and challenging goals will work harder and have higher satisfaction.

Accepted Answer

A) True 
 B)False

Question 11

According to equity theory,feedback from another person is less effective than self-generated feedback.

Accepted Answer

A) True 
 B)False

Question 12

Instrumentality is the probability perceived by the individual that exerting a given amount of effort will lead to a certain level of performance.

Accepted Answer

A) True 
 B)False

Question 13

Refer to the Scenario below to answer the questions that follow.
What Do You Expect? (Scenario)
The employees at Acme Toilets Inc.are not working as hard as Jill,their supervisor,would like.The sales representatives aren't meeting their sales quotas,and Jill can't seem to motivate them to try harder.Jill has been studying motivation in organizations and has decided to try to apply it to her workplace.
-Jill has improved the reward program so that the bonus for meeting sales quotas is much higher than ever before.Jill has altered which variable or relationship in Vroom's expectancy theory?

Accepted Answer

A) instrumentality 
B) expectancy 
C) valence 
D) performance-reward linkage 
E) effort-performance linkage 
A) instrumentality 
B) expectancy 
C) valence 
D) performance-reward linkage 
E) effort-performance linkage

Question 14

Which of the following should an organization consider when establishing the motivational role of money in its rewards program?

Accepted Answer

A) All demographics prioritize money above all other factors. 
B) Money is a critical intrinsic motivator. 
C) Money is universally important to all cultures. 
D) Women value money more than men. 
E) Individual values related to money differ. 
A) All demographics prioritize money above all other factors. 
B) Money is a critical intrinsic motivator. 
C) Money is universally important to all cultures. 
D) Women value money more than men. 
E) Individual values related to money differ.

Question 15

Refer to the Scenario below to answer the questions that follow.
What Do You Expect? (Scenario)
The employees at Acme Toilets Inc.are not working as hard as Jill,their supervisor,would like.The sales representatives aren't meeting their sales quotas,and Jill can't seem to motivate them to try harder.Jill has been studying motivation in organizations and has decided to try to apply it to her workplace.
-According to Vroom's Expectancy Theory,if the sales reps believe that no matter how hard they work,they will never be able to achieve their sales quotas,their motivation is being influenced by low ________.

Accepted Answer

A) instrumentality 
B) expectancy 
C) valence 
D) achievement 
E) autonomy 
A) instrumentality 
B) expectancy 
C) valence 
D) achievement 
E) autonomy

Question 16

According to ________,employees compare their job's input-outcome ratio with those of relevant others.

Accepted Answer

A) motivation-hygiene theory 
B) the job characteristics model 
C) expectancy theory 
D) equity theory 
E) Theory X 
A) motivation-hygiene theory 
B) the job characteristics model 
C) expectancy theory 
D) equity theory 
E) Theory X

Question 17

According to open-book management,sharing information about a company's finance,performance,and corporate social responsibility leads to what outcome?

Accepted Answer

A) educated employees 
B) higher performing employees 
C) loyal employees 
D) more ethical employees 
A) educated employees 
B) higher performing employees 
C) loyal employees 
D) more ethical employees

Question 18

According to Maslow,the drive to find food,drink,and shelter is based on which level of needs?

Accepted Answer

A) psychological 
B) safety 
C) self-actualization 
D) social 
E) physiological 
A) psychological 
B) safety 
C) self-actualization 
D) social 
E) physiological

Question 19

Almost every contemporary motivation theory recognizes that each employee must be treated identically.Managers should focus on what employees want on a generic level.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following is the top level in Maslow's hierarchy of needs theory?

Accepted Answer

A) psychological 
B) safety 
C) social 
D) esteem 
E) self-actualization 
A) psychological 
B) safety 
C) social 
D) esteem 
E) self-actualization

The direction of an individual's motivation can be channelled to benefit ________.

The motivation process moves from unsatisfied need to tension to ________.

Theory Y managers believe that people seek out responsibility.

Sabrina's supervisor just told her that if she works overtime this weekend she can have two days off next week.Last month Sabrina worked one weekend but she still has not received her promised time off.According to Vroom's expectancy theory,Sabrina's motivation may be influenced by low ________.

Professionals are best motivated by extra pay and promotion within the organization.

Douglas McGregor developed Theory X and Theory Y.The theory examines the following question: Is motivation external or internal?

Equity theory was traditionally based on justice; however,more recent research has focused on justice,which is the perceived fairness of the process used to determine the distribution of rewards.

Theory Y managers believe that motivation comes from outside the individual and includes pay,bonuses,and other tangible rewards.

According to goal-setting theory,a person with specific and challenging goals will work harder and have higher satisfaction.

According to equity theory,feedback from another person is less effective than self-generated feedback.

Instrumentality is the probability perceived by the individual that exerting a given amount of effort will lead to a certain level of performance.

Which of the following should an organization consider when establishing the motivational role of money in its rewards program?

According to ________,employees compare their job's input-outcome ratio with those of relevant others.

According to open-book management,sharing information about a company's finance,performance,and corporate social responsibility leads to what outcome?

According to Maslow,the drive to find food,drink,and shelter is based on which level of needs?

Almost every contemporary motivation theory recognizes that each employee must be treated identically.Managers should focus on what employees want on a generic level.

Which of the following is the top level in Maslow's hierarchy of needs theory?

Managers and Management

Environmental Contraints on Managers

Planning and Strategic Management

Decision Making

Organizational Structure and Design

Operations Management

Human Resource Management

Leadership

Understanding Groups and Teams

Foundations of Control

Managing Innovation and Change

Filters

Exam 9: Motivating Employees

The direction of an individual's motivation can be channelled to benefit ________.

The motivation process moves from unsatisfied need to tension to ________.

Theory Y managers believe that people seek out responsibility.

Sabrina's supervisor just told her that if she works overtime this weekend she can have two days off next week.Last month Sabrina worked one weekend but she still has not received her promised time off.According to Vroom's expectancy theory,Sabrina's motivation may be influenced by low ________.

Professionals are best motivated by extra pay and promotion within the organization.

Douglas McGregor developed Theory X and Theory Y.The theory examines the following question: Is motivation external or internal?

Equity theory was traditionally based on ________ justice; however,more recent research has focused on ________ justice,which is the perceived fairness of the process used to determine the distribution of rewards.

Theory Y managers believe that motivation comes from outside the individual and includes pay,bonuses,and other tangible rewards.

According to goal-setting theory,a person with specific and challenging goals will work harder and have higher satisfaction.

According to equity theory,feedback from another person is less effective than self-generated feedback.

Instrumentality is the probability perceived by the individual that exerting a given amount of effort will lead to a certain level of performance.

Which of the following should an organization consider when establishing the motivational role of money in its rewards program?

According to ________,employees compare their job's input-outcome ratio with those of relevant others.

According to open-book management,sharing information about a company's finance,performance,and corporate social responsibility leads to what outcome?

According to Maslow,the drive to find food,drink,and shelter is based on which level of needs?

Almost every contemporary motivation theory recognizes that each employee must be treated identically.Managers should focus on what employees want on a generic level.

Which of the following is the top level in Maslow's hierarchy of needs theory?

Managers and Management

Environmental Contraints on Managers

Planning and Strategic Management

Decision Making

Organizational Structure and Design

Operations Management

Human Resource Management

Leadership

Understanding Groups and Teams

Foundations of Control

Managing Innovation and Change

Filters

Equity theory was traditionally based on justice; however,more recent research has focused on justice,which is the perceived fairness of the process used to determine the distribution of rewards.