Question 1

Communicating with young adults (18 to 25 years old)may include all of the following EXCEPT

Accepted Answer

A)  Sending e-mails as appointment reminders 
B)  Texting to see how they are feeling after a filling was placed 
C)  Updating a health history on a computer 
D)  Using respectful,formal language with a lot of face-to-face time and allotment for questions. 
A)  Sending e-mails as appointment reminders 
B)  Texting to see how they are feeling after a filling was placed 
C)  Updating a health history on a computer 
D)  Using respectful,formal language with a lot of face-to-face time and allotment for questions. D

Question 2

The dental hygienist needs to explain the results of the comprehensive periodontal charting to a new patient.The charting reveals moderate to severe bone loss throughout the dentition.Considering a patient's comfort zone,which patient-operator positioning is conducive for explaining this disease process?

Accepted Answer

A)  Keep the patient in a supine position and continue on with periodontal instrumentation while explaining the results of the periodontal charting. 
B)  Wait until you bring the patient up to the front desk and then sit down with him or her in the crowded reception area to explain the clinical findings. 
C)  After you complete the periodontal charting,sit the patient up in a knee-to-knee,eye-to-eye position to take the patient out of the intimate/personal space zone. 
D)  It really does not matter how you position the patient; the key is to educate the patient with as much information as possible. 
A)  Keep the patient in a supine position and continue on with periodontal instrumentation while explaining the results of the periodontal charting. 
B)  Wait until you bring the patient up to the front desk and then sit down with him or her in the crowded reception area to explain the clinical findings. 
C)  After you complete the periodontal charting,sit the patient up in a knee-to-knee,eye-to-eye position to take the patient out of the intimate/personal space zone. 
D)  It really does not matter how you position the patient; the key is to educate the patient with as much information as possible. C

Question 3

"Chelsea,it sounds like you are really committed to quitting smoking,but the stress of your job loss is making it increasingly difficult for you to completely stop.Am I hearing you correctly?" The previous sentence is an excellent example of

Accepted Answer

A)  Conscious listening 
B)  Mimic listening 
C)  Refractive listening 
D)  Reactive listening 
E)  Reflective listening
True/False
Indicate whether the statement is true or false. 
A)  Conscious listening 
B)  Mimic listening 
C)  Refractive listening 
D)  Reactive listening 
E)  Reflective listening
True/False
Indicate whether the statement is true or false. E

Question 4

Dental hygienists,under the motivational interviewing approach,are encouraged to inform,advise,even warn patients about risky behaviors and behavior change,but will ultimately respect the fact that change is only effective for long-term success if it is patient-driven.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following is NOT a pillar of motivational interviewing?

Accepted Answer

A)  Autonomy 
B)  Education 
C)  Collaboration 
D)  Evocation 
A)  Autonomy 
B)  Education 
C)  Collaboration 
D)  Evocation

Question 6

Which of the following is NOT a major component that conveys meaning in face-to-face verbal communication?

Accepted Answer

A)  Speed 
B)  Body language 
C)  Tone of voice 
D)  Word choice 
A)  Speed 
B)  Body language 
C)  Tone of voice 
D)  Word choice

Question 7

Which of the following is an example of a closed-ended question?

Accepted Answer

A)  How do you take care of your teeth and gums on a daily basis? 
B)  How is the fluoride rinse Dr.Jones prescribed? 
C)  Did you fill your fluoride prescription? 
D)  What steps have you taken to cut down on tobacco use? 
A)  How do you take care of your teeth and gums on a daily basis? 
B)  How is the fluoride rinse Dr.Jones prescribed? 
C)  Did you fill your fluoride prescription? 
D)  What steps have you taken to cut down on tobacco use?

Question 8

All of the following are examples of closed-ended questions EXCEPT for one.Which one is the EXCEPTION?

Accepted Answer

A)  "Have you been flossing?" 
B)  "Have you quit using spit tobacco?" 
C)  "Are you wearing your night guard?" 
D)  "Please share with me how you take care of your teeth and gums on a daily basis." 
E)  "Would you like to make your next appointment?" 
A)  "Have you been flossing?" 
B)  "Have you quit using spit tobacco?" 
C)  "Are you wearing your night guard?" 
D)  "Please share with me how you take care of your teeth and gums on a daily basis." 
E)  "Would you like to make your next appointment?"

Question 9

The KISS principle stands for

Accepted Answer

A)  Keep it short and sweet. 
B)  Keep it short and simple. 
C)  Keep it simple and straightforward. 
D)  Keep it simple and systematic. 
A)  Keep it short and sweet. 
B)  Keep it short and simple. 
C)  Keep it simple and straightforward. 
D)  Keep it simple and systematic.

Question 10

"I know I should floss,but it gets shredded and stuck in my teeth,so I don't do it." This statement is an example of

Accepted Answer

A)  Agitation 
B)  Apathy 
C)  Ambivalence 
D)  Attitude 
A)  Agitation 
B)  Apathy 
C)  Ambivalence 
D)  Attitude

Question 11

The primary mode of communication for dental hygienists in a professional setting is one-way communication.Communication skills are highly individualized from person to person.

Accepted Answer

A)  Both statements are true. 
B)  Both statements are false. 
C)  The first statement is true; the second is false. 
D)  The first statement is false; the second is true. 
A)  Both statements are true. 
B)  Both statements are false. 
C)  The first statement is true; the second is false. 
D)  The first statement is false; the second is true.

Question 12

Which of the following would be appropriate settings for communicating a treatment plan to a patient?

Accepted Answer

A)  In the operatory with the patient lying supine and the dental hygienist continuing with periodontal charting 
B)  In the operatory with the patient sitting as the dental hygienist looks down to enter notes in the chart 
C)  In the operatory with the patient sitting as the dental hygienist makes eye contact with the patient 
D)  The setting does not matter as long as the patient is educated and the information is delivered. 
A)  In the operatory with the patient lying supine and the dental hygienist continuing with periodontal charting 
B)  In the operatory with the patient sitting as the dental hygienist looks down to enter notes in the chart 
C)  In the operatory with the patient sitting as the dental hygienist makes eye contact with the patient 
D)  The setting does not matter as long as the patient is educated and the information is delivered.

Question 13

Dealing with ambivalence is extremely common in patient-clinician interactions.Based on your knowledge of motivational interviewing and communication skills,which of the following is the best response to this ambivalent statement? "I want to brush better,but I am always in a hurry."

Accepted Answer

A)  "You can always brush your teeth while you're watching TV." 
B)  "Have you ever considered brushing your teeth while you're in the shower?" 
C)  "Many of my patients have the same concern as you.May I introduce you to a way to better clean your teeth that will not take any longer in your busy schedule?" 
D)  "Brushing only takes 2 minutes.You can't possibly be that busy!" 
A)  "You can always brush your teeth while you're watching TV." 
B)  "Have you ever considered brushing your teeth while you're in the shower?" 
C)  "Many of my patients have the same concern as you.May I introduce you to a way to better clean your teeth that will not take any longer in your busy schedule?" 
D)  "Brushing only takes 2 minutes.You can't possibly be that busy!"

Question 14

If a patient only listens to orders or recommendations from the dentist,which cultural dimension is being represented?

Accepted Answer

A)  Individualism 
B)  Power 
C)  Avoidance 
D)  Long-term orientation 
A)  Individualism 
B)  Power 
C)  Avoidance 
D)  Long-term orientation

Question 15

If a dental hygienist is using an ultrasonic scaler,which proximity is he or she likely in?

Accepted Answer

A)  Intimate 
B)  Personal 
C)  Social 
D)  Public 
A)  Intimate 
B)  Personal 
C)  Social 
D)  Public

Question 16

Which of the following is NOT a characteristic of motivational interviewing?

Accepted Answer

A)  It is a patient-centered interaction-a brief counseling technique in which negation guides behavior change. 
B)  Clinicians help guide the conversation through closed-ended questions. 
C)  The hygienist honors the patient's autonomy,realizing that people can and do make choices about the course of their lives and it is ultimately up to the patient to decide what to do regarding behavior change. 
D)  It is successful if the dynamic between the patient and the hygienist is one of cooperation and collaboration,not confrontation. 
A)  It is a patient-centered interaction-a brief counseling technique in which negation guides behavior change. 
B)  Clinicians help guide the conversation through closed-ended questions. 
C)  The hygienist honors the patient's autonomy,realizing that people can and do make choices about the course of their lives and it is ultimately up to the patient to decide what to do regarding behavior change. 
D)  It is successful if the dynamic between the patient and the hygienist is one of cooperation and collaboration,not confrontation.

Question 17

During dental hygiene treatment,which two proximities are utilized most?

Accepted Answer

A)  Intimate and social 
B)  Intimate and personal 
C)  Personal and public 
D)  Social and public 
A)  Intimate and social 
B)  Intimate and personal 
C)  Personal and public 
D)  Social and public

Question 18

Considering your knowledge of coding a message for optimum two-way communication,which of the following is an example of an appropriately coded message from a dental hygiene student to an elderly retired army colonel with arthritis and glaucoma?

Accepted Answer

A)  Text messaging this patient to remind him of his appointment 
B)  Asking the patient to fill out his medical history update on a laptop computer 
C)  Using respectful,formal language with a lot of face-to-face time and allotment for questions 
D)  A and B only 
A)  Text messaging this patient to remind him of his appointment 
B)  Asking the patient to fill out his medical history update on a laptop computer 
C)  Using respectful,formal language with a lot of face-to-face time and allotment for questions 
D)  A and B only

Question 19

Which of the following clinical implications would be necessary to consider for a culture with high individualism?

Accepted Answer

A)  Acknowledge the patient's accomplishments. 
B)  Respect traditions and introduce change slowly. 
C)  Suppress feelings and emotions to work in harmony. 
D)  Show respect for age and wisdom. 
A)  Acknowledge the patient's accomplishments. 
B)  Respect traditions and introduce change slowly. 
C)  Suppress feelings and emotions to work in harmony. 
D)  Show respect for age and wisdom.

Question 20

Based on cultural differences,some patients might not accept treatment plan recommendations from a female dental hygiene student as readily as they would from a male dental hygiene student.If this happens to a female student in the school clinic she should

Accepted Answer

A)  Inform the clinic instructor that this patient is being offensive and ask him to leave. 
B)  Show the patient courtesy and professionalism at all times. 
C)  Use her knowledge of cultural norms and cultural differences to understand that this is not a personal attack. 
D)  Tell the patient that female students are just as smart as male students. 
E)  B and C only 
A)  Inform the clinic instructor that this patient is being offensive and ask him to leave. 
B)  Show the patient courtesy and professionalism at all times. 
C)  Use her knowledge of cultural norms and cultural differences to understand that this is not a personal attack. 
D)  Tell the patient that female students are just as smart as male students. 
E)  B and C only

Exam 3: Communication Skills

Communicating with young adults (18 to 25 years old)may include all of the following EXCEPT

"Chelsea,it sounds like you are really committed to quitting smoking,but the stress of your job loss is making it increasingly difficult for you to completely stop.Am I hearing you correctly?" The previous sentence is an excellent example of

Dental hygienists,under the motivational interviewing approach,are encouraged to inform,advise,even warn patients about risky behaviors and behavior change,but will ultimately respect the fact that change is only effective for long-term success if it is patient-driven.

Which of the following is NOT a pillar of motivational interviewing?

Which of the following is NOT a major component that conveys meaning in face-to-face verbal communication?

Which of the following is an example of a closed-ended question?

All of the following are examples of closed-ended questions EXCEPT for one.Which one is the EXCEPTION?

The KISS principle stands for

"I know I should floss,but it gets shredded and stuck in my teeth,so I don't do it." This statement is an example of

The primary mode of communication for dental hygienists in a professional setting is one-way communication.Communication skills are highly individualized from person to person.

Which of the following would be appropriate settings for communicating a treatment plan to a patient?

Dealing with ambivalence is extremely common in patient-clinician interactions.Based on your knowledge of motivational interviewing and communication skills,which of the following is the best response to this ambivalent statement? "I want to brush better,but I am always in a hurry."

If a patient only listens to orders or recommendations from the dentist,which cultural dimension is being represented?

If a dental hygienist is using an ultrasonic scaler,which proximity is he or she likely in?

Which of the following is NOT a characteristic of motivational interviewing?

During dental hygiene treatment,which two proximities are utilized most?

Considering your knowledge of coding a message for optimum two-way communication,which of the following is an example of an appropriately coded message from a dental hygiene student to an elderly retired army colonel with arthritis and glaucoma?

Which of the following clinical implications would be necessary to consider for a culture with high individualism?

Based on cultural differences,some patients might not accept treatment plan recommendations from a female dental hygiene student as readily as they would from a male dental hygiene student.If this happens to a female student in the school clinic she should

Dental Hygiene As a Profession

Legal and Ethical Considerations

Health Education and Promotion

Immunology and the Oral Systemic Link

Evidence-Based Care

Exposure and Infection Control

Comprehensive Medical and Oral Health History

Assessment Instruments

Extraoral and Intraoral Examination

The Periodontal Examination

Hard Tissue Examination

Biofilm,calculus,and Stain

Indices

Radiology

Dietary Assessment and Nutritional Counseling

Risk Assessment

Dental Hygiene Diagnosis,treatment Plan,documentation,and Case Presentation

Devices

Dentifrices and Mouthrinses

Cariology and Caries Management

Sealants

Prostheses and Appliances,therapeutic Treatment

Ergonomics

Power Scaling

Instrumentation Principles and Techniques

Nonsurgical and Surgical Periodontal Therapy

Management of Dentin Hypersensitivity

Polishing

Esthetics

Dental Fear and Anxiety Management

Nitrous Oxideoxygen Sedation

Local Anesthesia

Evaluation

Maintenance

Introduction to Special Needs

Cardiovascular Disease

Respiratory

Sensory Disability: Vision and Hearing Impairment

Mental Health

Neurological Impairments

Endocrine System

Immune System

Hematological Considerations

Cancer

Pediatric Patient

Mens and Womens Health Issues

The Elderly

Physical Impairment

Alternative Practice Settings

Dental and Medical Emergencies

Practice Management

Career Development

Lifelong Learning

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