Exam 52: Practice Management

A dental hygienist working without an assistant should do which of the following to make patients aware of their pocket depths and bleeding points during periodontal charting?

A newly hired dental hygienist discovers many patients who have been receiving an adult prophylaxis treatment in fact have active periodontal disease requiring periodontal therapy; however,many patients question why they have not been told this before.What is the BEST way for the hygienist to proceed?

Which phrase in the SMARTER goal evaluation format best represents the process to evaluate if a goal to increase monthly production by 15% supports a dental practice's mission to provide the most comfortable and relaxing environment with great affordability and excellent value?

One way team members can see the practice through patients' eyes is to evaluate the operatory by sitting in the treatment chair.

A Hispanic husband and wife present for dental hygiene appointments at the same time.Both need restorative treatment.The husband declines treatment,stating financial reasons; therefore,the dental hygienist does not take the time to educate the wife regarding her treatment because the wife will probably not proceed with the treatment recommendations as well.This is an example of a cultural-based barrier.

Team members of a new dental practice are working to describe the aims and objectives of the practice.What type of statement is the team creating?

A drama triangle has developed between a few members of a senior dental hygiene class.What is the BEST leadership quality the class president can exhibit to help remedy the situation?

A dental team wishing to keep communication lines open and problem-solve issues will schedule what type of meeting or huddle?

The dental hygienist is solely responsible for educating patients regarding treatment diagnosed during the hygiene appointment.

A dental hygienist who is upset that a dental assistant is not willing to help set up an operatory for the next hygiene patient when she is running late is NOT exhibiting which leadership role?

Habits of an effective practice include all of the following EXCEPT one.Which one is the EXCEPTION?

A patient requires radiographs and would like to know what he will be required to pay because his preferred provider organization (PPO)will not cover this procedure for 6 more months.The patient only needs to pay the fee allowed by the PPO.What PPO fee type will the patient be quoted?

A dental practice with 50-minute hygiene appointments has several patients not accepting recommended periodontal and restorative treatments.What is the MOST likely reason patients do not schedule such treatments?