Exam 3: Ethics and Social Responsibility

Managers turn to heuristics to make decisions with limited information, time, and energy.

The risk associated with using a(n) __________ heuristic to take a decision is that it may mask the truly important factors relevant to the decision.

A situation that offers the possibility of a better future if the right steps are taken is called a __________.

Joe, an HR manager, responds to several routine calls that take up a considerable part of his working hours. He tasks his team of information technology experts to develop auto-response software that would reduce the number of times he has to be involved personally. In this scenario, Joe has made a __________ decision to implement a __________ decision.

The problem with the classical decision model is that it does not take into account the cognitive limitations that managers, as humans, have.

The generation of a novel idea or approach that solves a problem or identifies an opportunity is called:

Jessica approaches a problem in a flexible and spontaneous fashion. Which of the following approaches to thinking does she employ?

Which of the following heuristics is employed when people adjust a previously existing value to make a decision?

In the decision-making process, the classical and behavioral models could be used to:

Which of the following heuristics is employed when people use a stereotype to assess the likely occurrence of an event?

At each stage of decision making, spotlight questions help managers to perform:

The most obvious problem-solving situation that appears as an actual or potential performance deficiency is a(n) __________.

What makes decision making so challenging in the real world of management?

Managers who are problem solvers will make decisions and try to solve problems when required.

Evaluating alternatives, in which positive and negative outcomes are examined, is done with the help of a tool called __________.

The final step in the decision-making process is to:

__________ occurs when extraordinary things are done by exceptional people.

Briefly state the five steps in the decision-making process.

A __________ decision applies a pre-existing solution to a routine problem.

The fourth step in the decision-making process is to: