Question 1

If Susan intentionally distorts information in order to make it appear more favorable to her boss, she is engaging in __________.

Accepted Answer

A)  channel enriching 
B)  information filtering 
C)  noise creation 
D)  active screening 
A)  channel enriching 
B)  information filtering 
C)  noise creation 
D)  active screening B

Question 2

Jessica is on a business trip to Japan. She purposely avoids prolonged eye contact with her Japanese hosts because she knows that the Japanese are uncomfortable with it. In this scenario, Jessica is practicing __________.

Accepted Answer

A)  ethnocentricity 
B)  positive feedback 
C)  cultural etiquette 
D)  cultural globalization 
A)  ethnocentricity 
B)  positive feedback 
C)  cultural etiquette 
D)  cultural globalization C

Question 3

In a(n) __________, managers provide employees with essential financial information about their employers.

Accepted Answer

A)  corporate communication 
B)  open-book management 
C)  autocratic management 
D)  active listening 
A)  corporate communication 
B)  open-book management 
C)  autocratic management 
D)  active listening B

Question 4

A __________ is the pathway used to carry a message.

Accepted Answer

A)  communication flow 
B)  communication channel 
C)  communication reception 
D)  communication protocol 
A)  communication flow 
B)  communication channel 
C)  communication reception 
D)  communication protocol

Question 5

The tendency to consider one's culture superior to others is call racism.

Accepted Answer

A) True 
 B)False

Question 6

To be successful in cross-cultural communication, you have to be sensitive to others and willing to learn how others see things.

Accepted Answer

A) True 
 B)False

Question 7

Information filtering helps ensure that only the relevant messages get to management.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following forms of communication provides the highest quality and quantity of information?

Accepted Answer

A)  Telephone 
B)  E-mail 
C)  Face-to-face 
D)  Television 
A)  Telephone 
B)  E-mail 
C)  Face-to-face 
D)  Television

Question 9

At Trapp Inc., a private investment firm, employees are provided with essential financial information about the firm. If employees want to know what others are making at the firm, all they need to do is ask the chief financial officer. This is an example of:

Accepted Answer

A)  open-book management. 
B)  corporate literacy. 
C)  social capital communication. 
D)  active listening. 
A)  open-book management. 
B)  corporate literacy. 
C)  social capital communication. 
D)  active listening.

Question 10

__________ is the process of telling someone else how you feel about something that person said or did.

Accepted Answer

A)  Active listening 
B)  Interpretation 
C)  Noise 
D)  Feedback 
A)  Active listening 
B)  Interpretation 
C)  Noise 
D)  Feedback

Question 11

__________ involves being honest and openly sharing accurate and complete information.

Accepted Answer

A)  Corporate communication 
B)  Communication transparency 
C)  Glass door communication 
D)  Active listening 
A)  Corporate communication 
B)  Communication transparency 
C)  Glass door communication 
D)  Active listening

Question 12

What is proxemics and why is it important?

Accepted Answer

Proxemics is the study of the way we use

Question 13

__________ presents a message in a manner that causes others to accept and support it.

Accepted Answer

A)  Noise 
B)  Persuasive communication 
C)  Informative communication 
D)  Feedback 
A)  Noise 
B)  Persuasive communication 
C)  Informative communication 
D)  Feedback

Question 14

Communication can be hindered by all of the following EXCEPT:

Accepted Answer

A)  poor use of channels. 
B)  poor written or oral skills. 
C)  spotting nonverbal signs. 
D)  status differences. 
A)  poor use of channels. 
B)  poor written or oral skills. 
C)  spotting nonverbal signs. 
D)  status differences.

Question 15

__________ occurs when the cost of the communication is minimal.

Accepted Answer

A)  Efficient communication 
B)  Effective communication 
C)  Transactional communication 
D)  Transmission communication 
A)  Efficient communication 
B)  Effective communication 
C)  Transactional communication 
D)  Transmission communication

Question 16

A communication channel that is capable of carrying enough information to assure good personal two-way communication is said to have __________.

Accepted Answer

A)  no noise 
B)  a high channel richness 
C)  enough adaptability 
D)  an open channel 
A)  no noise 
B)  a high channel richness 
C)  enough adaptability 
D)  an open channel

Question 17

__________ is the use of appropriate manners and behaviors in cross-cultural situations.

Accepted Answer

A)  Ethnocentrism 
B)  Racism 
C)  Cultural etiquette 
D)  Business etiquette 
A)  Ethnocentrism 
B)  Racism 
C)  Cultural etiquette 
D)  Business etiquette

Question 18

Which of the following communication channels is an example of an impersonal, one-way interaction with limited opportunity for feedback?

Accepted Answer

A)  E-mails 
B)  Face-to-face 
C)  Telephone calls 
D)  Video-conferencing 
A)  E-mails 
B)  Face-to-face 
C)  Telephone calls 
D)  Video-conferencing

Question 19

Which of the following should NOT be done when giving constructive feedback?

Accepted Answer

A)  Being direct 
B)  Keeping the feedback general rather than specific 
C)  Giving feedback at a time when the receiver seems most willing 
D)  Being specific 
A)  Being direct 
B)  Keeping the feedback general rather than specific 
C)  Giving feedback at a time when the receiver seems most willing 
D)  Being specific

Question 20

James attends a class on cross-cultural business management where he learns about the use of appropriate manners and behaviors in cross-cultural situations. In this case, James has learnt about __________.

Accepted Answer

A)  ethnocentricity 
B)  positive feedback 
C)  cultural etiquette 
D)  active listening 
A)  ethnocentricity 
B)  positive feedback 
C)  cultural etiquette 
D)  active listening

If Susan intentionally distorts information in order to make it appear more favorable to her boss, she is engaging in __________.

Jessica is on a business trip to Japan. She purposely avoids prolonged eye contact with her Japanese hosts because she knows that the Japanese are uncomfortable with it. In this scenario, Jessica is practicing __________.

In a(n) __________, managers provide employees with essential financial information about their employers.

A __________ is the pathway used to carry a message.

The tendency to consider one's culture superior to others is call racism.

To be successful in cross-cultural communication, you have to be sensitive to others and willing to learn how others see things.

Information filtering helps ensure that only the relevant messages get to management.

Which of the following forms of communication provides the highest quality and quantity of information?

At Trapp Inc., a private investment firm, employees are provided with essential financial information about the firm. If employees want to know what others are making at the firm, all they need to do is ask the chief financial officer. This is an example of:

__________ is the process of telling someone else how you feel about something that person said or did.

__________ involves being honest and openly sharing accurate and complete information.

What is proxemics and why is it important?

__________ presents a message in a manner that causes others to accept and support it.

Communication can be hindered by all of the following EXCEPT:

__________ occurs when the cost of the communication is minimal.

A communication channel that is capable of carrying enough information to assure good personal two-way communication is said to have __________.

__________ is the use of appropriate manners and behaviors in cross-cultural situations.

Which of the following communication channels is an example of an impersonal, one-way interaction with limited opportunity for feedback?

Which of the following should NOT be done when giving constructive feedback?

James attends a class on cross-cultural business management where he learns about the use of appropriate manners and behaviors in cross-cultural situations. In this case, James has learnt about __________.

Management Today

Management Learning Past to Present

Ethics and Social Responsibility

Environment, Innovation, and Sustainability

Global Management and Cultural Diversity

Entrepreneurship and New Ventures

Information and Decision-Making

Control Processes and Systems

Strategy and Strategic Management

Organization Structures and Design

Organization Culture and Change

Strategic Human Resource Management

Individual Behaviour

Motivation Theory and Practice

Teams and Teamwork

Communication and Collaboration

Planning Processes and Techniques

Filters

Exam 14: Leading and Leadership Development

If Susan intentionally distorts information in order to make it appear more favorable to her boss, she is engaging in __________.

Jessica is on a business trip to Japan. She purposely avoids prolonged eye contact with her Japanese hosts because she knows that the Japanese are uncomfortable with it. In this scenario, Jessica is practicing __________.

In a(n) __________, managers provide employees with essential financial information about their employers.

A __________ is the pathway used to carry a message.

The tendency to consider one's culture superior to others is call racism.

To be successful in cross-cultural communication, you have to be sensitive to others and willing to learn how others see things.

Information filtering helps ensure that only the relevant messages get to management.

Which of the following forms of communication provides the highest quality and quantity of information?

At Trapp Inc., a private investment firm, employees are provided with essential financial information about the firm. If employees want to know what others are making at the firm, all they need to do is ask the chief financial officer. This is an example of:

__________ is the process of telling someone else how you feel about something that person said or did.

__________ involves being honest and openly sharing accurate and complete information.

What is proxemics and why is it important?

__________ presents a message in a manner that causes others to accept and support it.

Communication can be hindered by all of the following EXCEPT:

__________ occurs when the cost of the communication is minimal.

A communication channel that is capable of carrying enough information to assure good personal two-way communication is said to have __________.

__________ is the use of appropriate manners and behaviors in cross-cultural situations.

Which of the following communication channels is an example of an impersonal, one-way interaction with limited opportunity for feedback?

Which of the following should NOT be done when giving constructive feedback?

James attends a class on cross-cultural business management where he learns about the use of appropriate manners and behaviors in cross-cultural situations. In this case, James has learnt about __________.

Management Today

Management Learning Past to Present

Ethics and Social Responsibility

Environment, Innovation, and Sustainability

Global Management and Cultural Diversity

Entrepreneurship and New Ventures

Information and Decision-Making

Control Processes and Systems

Strategy and Strategic Management

Organization Structures and Design

Organization Culture and Change

Strategic Human Resource Management

Individual Behaviour

Motivation Theory and Practice

Teams and Teamwork

Communication and Collaboration

Planning Processes and Techniques

Filters