Exam 18: Communication and Collaboration

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Which of these is NOT included as a part of classical approaches to management?

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C

Scientific management is associated with the management scholar __________.

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Frederick Taylor

Author and researcher Malcolm Gladwell, in the book Outliers, successfully argues that great leaders are born, not made.

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False

________ is the science of reducing a job or task to its basic physical motions.

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The highest order of Maslow's hierarchy of needs is __________.

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The belief that there is no one best way to manage was called __________.

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Based on logic, order, and legitimate authority, a rational and efficient form of organization according to Max Weber, is a(n)

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A(n) __________ consistently achieves excellence while creating a high-quality work environment.

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The term "Hawthorne Effect" was used to explain some of the important findings of the Hawthorne studies. What does the term mean?

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According to Maslow, which of the following is in the highest "need" category?

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Management science and __________ apply mathematical techniques to solve management problems.

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Managing with an organization-wide commitment to continuous improvement, product quality, and customer needs is called __________.

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Matching management practices with different situations is called __________.

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The Hawthorne studies established a clear link between working conditions and worker performance.

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Which management researcher is considered as a prophet of today's management style?

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Chris Argyris' beliefs, as presented in his book Personality and Organization, are in disagreement with __________.

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Operations management is the study of how organizations produce goods and services.

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As president of Paper Products, Inc., Jim wants his manufacturing manager to clearly define the steps in the process, train the workers to efficiently do their jobs, and financially reward them on the basis of performance. Jim is practicing __________.

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Why is it necessary for today's organizations to embrace contingency thinking?

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Follett would say that the successful 21st-century executive must be an inspiring leader who attracts talented people and motivates them in a setting where everyone can do his or her best work.

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