Exam 13: Strategic Human Resource Management

Sue is assigned to do a team project as part of her management course. Though she is assigned specific tasks, she slacks off and waits till someone else takes on her share of the work. Sue indulges in __________.

An unofficial group that emerges from spontaneous relationships among people with common interests is called a(n) __________.

__________ is when any and all members contribute helpful task and maintenance activities to the team.

A ___________ is an action taken by a team member that directly contributes to the group's performance purpose.

Team performance is affected by task and __________ roles.

In a __________, communication flows only between individual members and a hub or center point.

In decision making, __________ is reached when all parties within a group believe they have had their say and been listened to, and they agree to support the group's final decision.

__________ is the mix of skills, experiences, backgrounds, and personalities of team members.

The team development stage in which members of the team begin to better coordinate their efforts as a unit with shared rules of conduct is the __________.

Teams that work together and solve problems through computer-based interactions are called __________.

__________ is the creation of a whole that is greater than the sum of its parts.

The performing stage is of critical interest to managers during team development because a failure here can be a long-lived detriment to a team's performance future.

Interest groups, friendship groups, and support groups are different types of __________.

______________ is the way the members of any team actually work together as they transform inputs into outputs.

Name and define at least four ways that teams employ to make decisions.

When two or three individuals "railroad" a team into a decision, the decision-making method used is decision by:

The conflict management style of compromise may be used to arrive at temporary settlements for complex issues or to arrive at quick solutions when time is limited.

State and define the outputs of effective teams.

Building a successful team with positive performance norms would include all of the following EXCEPT:

__________ is a disagreement over issues of substance or an emotional antagonism.