Exam 13: Strategic Human Resource Management

Norms develop early and remain constant during the life of a team.

When a group is high in __________, its members try to conform to norms and behave in ways that meet the expectation of other members.

Collaboration is the ideal conflict management style when:

Competition and compromise are forms of:

A team that is brought together for a specific purpose and that disbands when the task is complete is called a(n) __________.

A __________ is a group of employees who meet periodically to discuss ways of improving work quality.

__________ involves disagreements over goals, resources, rewards, policies, procedures, and job assignments.

An action taken by a team member that supports the emotional life of the group is called a __________.

At ABC International, Jason works with members who come from different functional units of the organization to work on a specific task. Jason works in a(n):

A(n) __________ occurs when each party to a conflict gives up something of value to the other.

________ include departments, teams, work units, and divisions.

In __________, the lack of face-to-face interaction limits the role of emotions and non-verbal cues in communication and may depersonalize member relations.

A behavior, rule, or standard expected to be followed by team members is called a __________.

A collection of people with complementary skills who regularly interact to pursue common goals is called a(n) __________.

In __________, everyone withdraws and pretends that conflict does not really exist, hoping that it will simply go away.

A group that is officially designated for a specific organizational purpose is called a(n) __________.

A decentralized communication network works well for tasks requiring creativity and problem-solving.

When groups break into sub-groups, either on purpose or because members experience issue-specific disagreements, this may create a(n) __________.

Groupthink occurs when teams strive so hard to reach agreement and avoid disagreement that they end up making bad decisions.

The process of people actively working together to accomplish common goals is called __________.