Exam 1: Business and Professional Excellence in the Workplace

Eduardo is not comfortable with his company's work-life policies. Specifically, he feels that employees without children should be given the same flexibility and opportunities for paid time off as employees with children. He has noticed many of his colleagues that are parents get time off work when their children are sick. As a result, in order to even things out, he has begun claiming illness to get paid time off work even when he is feeling just fine. He feels guilty but also feels justified in lying to his boss. What is Eduardo caught in?

Moral principles or rules that determine ethical behaviors are known as

Holding a meeting late on Friday afternoon just before closing an office may create _______ that will interfere with your message.

Relational communication consists of all of the following EXCEPT

Lisa is about to give a presentation to the other students in her class when she becomes nervous because nobody appears to be focusing on her. What type of communication apprehension is Lisa feeling?

Since Ben's supervisor is out sick, Ben has been called on to give an impromptu briefing to the other employees at his company. This situation is likely to cause ________ communication apprehension.

Messages and feedback are essentially the same thing in the communication model.

Define and describe three types of communication apprehension.

Jose was concerned about a memo he received from his supervisor, Kayla, regarding a change in the pay structure. He was anxious for a response and did not know where she was, so he sent her a text message asking specific questions about the memo. Kayla received the message and, given its complexity, did not respond right away. Jose became frustrated and even more anxious about the changes, and ultimately went to Kayla's immediate supervisor for clarity. This created problems in his working relationship with Kayla and Kayla's supervisor. Given the complexity of the message, what communication channel should Jose have used in the first place to avoid this situation?

________ refers to the location, time, and occasion where communication occurs.

Situations that do not seem to present clear choices between right and wrong are called

Communication channels all have the same strengths and weaknesses.

Leroy is always nervous in social situations and is often considered shy. What type of communication apprehension does Leroy have to manage?

Jennifer was recently passed up for a promotion in favor of her coworker Ryan. However, Jennifer finds out from another employee that Ryan has been plagiarizing his presentations at work. Jennifer knows this isn't fair, but she doesn't want Ryan to be fired either. What is Jennifer experiencing?

What is the role of the telephone during a conference call?

Think about how you use social media in professional contexts. How can it be helpful in enhancing your professional excellence? How can it be harmful to your professional excellence?

A cell phone ringing in the middle of class is an example of

What does it mean to say that one cannot not communicate?

The fact that technology allows us to connect with people across the globe means that we are well prepared to communicate effectively through these channels with others living and working in different cultural contexts.

_____________ and feedback are critical to the success of business and professional communication.